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WO-01340277 ↗ ServiceMax

FAYETTE COUNTY EMS • Preventive Maintenance • PSM

📍 Fayette County EMS — 115 East Temple St, Washington Ch OH, 43160

Jan 28, 2026 → Mar 5, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (22 biz days late)
Active: 25 biz days
🕐 Clock stopped: Invoiced (Mar 5, 2026)
▶ Clock Running
Status: Created
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of ? biz days used
6d
▶ Clock Running
Status: Ready for Scheduling
Jan 28 → Feb 5, 2026
6 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 6 of ? biz days used
19d
▶ Clock Running
Status: Scheduled
Feb 5 → Mar 5, 2026
19 business days (counted)
Running total: 25 of ? biz days used
Created: Jan 28, 2026 Invoiced: Mar 5, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 28 → Jan 28 Created ▶ Running 0 0
Jan 28 → Feb 5 Ready for Scheduling ▶ Running 6 6
Feb 5 → Feb 5 Assigned ▶ Running 0 6
Feb 5 → Mar 5 Scheduled ▶ Running 19 25
Dispatch 0.0d
Coordinators 26.8d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
26.8 days
Over SLA
Created: Jan 28, 2026 Due: Mar 31, 2026 Completed: Mar 5, 2026 (26 days early)
📅
26.0 days Total Age
⏱️
19.7d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
26.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
15 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00562674
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM 9 pieces https://www.ebiotrack.com/inspection.php?iid=32709
Priority
Standard
Origin
Email
Reason
New Case
Contact
Rodney List
Owner
Sherry Reich
Created
Jan 28, 2026
Work Orders from this Case (1)
WO-01340277 (current) Invoiced
Preventive Maintenance • Scott R Roberts
Created: Jan 28, 2026 • Closed: Mar 5, 2026
Completed with significant delays
Invoiced • 200 days old
🚨
Primary Delay 19.7 days stuck in "Scheduled"
⏱️
Total Delay 26.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
7.0d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
19.7d / 2.0d SLA
Closed
4.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/5/2026 CRamen Rodney returned call to schedule for Thursday 3/5/2026 with tech arrival between 8-10am.


2/5/2026 CRamen left a vm 614-477-6012 for a returned call to schedule for Thursday 3/5/2026 with tech arrival between 8-10am. Logged email. Placeholder set

2/5/2026 CRamen left a vm 740-335-6137 for a returned call to schedule for Thursday 3/5/2026 with tech arrival between 8-10am. 

🔧 Work Performed
Ferno Washington Inc - Model 173 (Series) Serial #: 25C-215134 - Asset ID: 13293711 Ferno Washington Inc - Model 173 (Series) Serial #: 16C-126215 - Asset ID: 13293709 Ferno Washington Inc - Model 28-Z Serial #: 13n279474 - Asset ID: 13293708 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 12N-235949 - Asset ID: 13293714 Ferno Washington Inc - Model 59-T PowerTraxx Serial #: 13N-252723 - Asset ID: 13293712 Ferno Washington Inc - Model 173 (Series) Serial #: 138221 - Asset ID: 13293715 Ferno Washington Inc - POWERFlexx (Series) Serial #: 12N-247537 - Asset ID: 13335634 Ferno Washington Inc - Pro 28Z Serial #: 24G-030584 - Asset ID: 13293710 Ferno Washington Inc - Model 28-Z Serial #: 20f006421 - Asset ID: 13335636 Ferno Washington Inc - Pro 28Z Serial #: 24G-030583 - Asset ID: 13293713
⚠️ Problem Description
Semi-Annual Equipment PM 9 pieces https://www.ebiotrack.com/inspection.php?iid=32709

Timeline

📞
Case Linked Jan 28, 12:00 AM
Case Number: 00562674
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Jan 28, 8:57 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
⚠️ 7.0 business days
👷
2 Technician Assigned Feb 5, 1:44 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 8d 4h
🗓️
2 Status: Scheduled Feb 5, 2:49 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-03-05T14:00:00.000+0000
🚨 20.0 business days
⏱️
2 15x Labor Added Mar 5, 8:29 PM
15x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Scheduled
To: Closed
Duration in Previous: 28d 5h
4.4 business days
📄
Status: Ready to Bill by Diane Patton Mar 11, 2:08 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 5d 16h, 0m
🚨 102.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-256206

Bottlenecks

Ready for Scheduling
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Scheduled
Duration: 19.7 business days (threshold: 2.0 business days)
Exceeded by 17.7 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

📞
Case 00562674
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Scott R Roberts
Scheduled
Mar 5, 9:00 AM
Created
Jan 28, 8:57 AM
Invoice #
SM-256206

Work Details (15)

Name Type Status Qty Amount Date
WL-03132649 Labor Open 2 $0.00 Mar 5, 8:29 PM
WL-03132650 Travel Open 82 $0.00 Mar 5, 8:29 PM
WL-03132651 Labor Open 0.5 $0.00 Mar 5, 8:29 PM
WL-03132652 Labor Open 0.25 $0.00 Mar 5, 8:29 PM
WL-03132653 Labor Open 0.33333333333333 $0.00 Mar 5, 8:29 PM
WL-03132654 Labor Open 0.83333333333333 $0.00 Mar 5, 8:29 PM
WL-03132655 Labor Open 0.33333333333333 $0.00 Mar 5, 8:29 PM
WL-03132656 Labor Open 0.5 $0.00 Mar 5, 8:29 PM
WL-03132657 Labor Open 0.33333333333333 $0.00 Mar 5, 8:29 PM
WL-03132658 Labor Open 0.66666666666667 $0.00 Mar 5, 8:29 PM
WL-03132659 Labor Open 1.5 $0.00 Mar 5, 8:29 PM
WL-03132660 Labor Open 0.75 $0.00 Mar 5, 8:29 PM
WL-03132661 Labor Open 3.25 $0.00 Mar 5, 8:29 PM
WL-03132662 Travel Open 95 $0.00 Mar 5, 8:29 PM
WL-03132663 Parts Open 1 $0.00 Mar 5, 8:29 PM

Details