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WO-01340282 ↗ ServiceMax

MANHATTAN BEACH FIRE DEPARTMENT • Preventive Maintenance • PSM

📍 Manhattan Beach Fire Dept. - 15th St. — 400 15TH STREET, Manhattan Beach CA, 90266

Jan 28, 2026 → Mar 27, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (39 biz days late)
Active: 41 biz days
🕐 Clock stopped: Completed (Mar 28, 2026)
▶ Clock Running
Status: Created
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of ? biz days used
36d
▶ Clock Running
Status: Ready for Scheduling
Jan 28 → Mar 20, 2026
36 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 20 → Mar 20, 2026
0 business days (counted)
Running total: 36 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Mar 20 → Mar 28, 2026
5 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: 04-Scheduled
Mar 28 → Mar 28, 2026
0 business days (counted)
Running total: 41 of ? biz days used
Created: Jan 28, 2026 Completed: Mar 28, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 28 → Jan 28 Created ▶ Running 0 0
Jan 28 → Mar 20 Ready for Scheduling ▶ Running 36 36
Mar 20 → Mar 20 Assigned ▶ Running 0 36
Mar 20 → Mar 28 Scheduled ▶ Running 5 41
Mar 28 → Mar 28 04-Scheduled ▶ Running 0 41
Dispatch 0.0d
Coordinators 42.5d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
42.5 days
Over SLA
Billing
0.0 days
Created: Jan 28, 2026 Due: Mar 31, 2026 Completed: Mar 28, 2026 (3 days early)
📅
42.0 days Total Age
⏱️
37.0d in Ready for Scheduling Longest Stage
🔄
7 transitions Status Changes
⚠️
40.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
20 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00562693
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM 10 Pcs https://www.ebiotrack.com/inspection.php?iid=32728
Priority
Standard
Origin
Email
Reason
New Case
Contact
Patrick Jacobson
Owner
Kimberly Hardison
Created
Jan 28, 2026
Work Orders from this Case (1)
WO-01340282 (current) Invoiced
Preventive Maintenance • Rene Yescas
Created: Jan 28, 2026 • Closed: Mar 27, 2026
Completed with significant delays
Invoiced • 200 days old
🚨
Primary Delay 37.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 40.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
37.0d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Scheduled
5.2d / 2.0d SLA
04-Scheduled
0.0d
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3-20 Mburris email from POC to set .....

Yes, that date and time works. We have one rescue (gurney, stairchair, and lockbar) out of service at our city yard, 3621 Bell Ave. Manhattan Beach. Otherwise, we can rotate the rest of our equipment through Station 1, 400 15th street, Manhattan Beach. Please let me know if this works.  

 

Thank you, 


3-20 Mburris email sent to POC looking for 3-27

3-20 Mburris called LM on Vmail 

🔧 Work Performed
disinfect,clean,lube,adjust hardware as needed,pm service complete
🔍 Technician Findings
pm service needed on ems equipment
⚠️ Problem Description
Semi-Annual Equipment PM 10 Pcs https://www.ebiotrack.com/inspection.php?iid=32728

Timeline

📞
Case Linked Jan 28, 12:02 AM
Case Number: 00562693
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 28, 9:07 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 37.0 business days
👷
▶
2 Technician Assigned Mar 20, 4:20 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 51d 6h
🗓️
▶
2 Status: Scheduled Mar 20, 6:11 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-03-27T16:00:00.000+0000
⚠️ 5.7 business days
⏱️
▶
3 20x Labor Added Mar 27, 9:00 PM
20x Labor Added → Status: 04-Scheduled → Status: Completed
📋
Status: 04-Scheduled by Ben Saur
From: Scheduled
To: 04-Scheduled
Duration in Previous: 7d 2h
✔️
Status: Completed by Rene Yescas
From: 04-Scheduled, Completed
To: Completed, Closed
Duration in Previous: 2m, 0m
⏳ 2.4 business days
📄
▶
3 Status: Ready to Bill Mar 31, 5:06 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-257955

Bottlenecks

Ready for Scheduling
Duration: 37.0 business days (threshold: 1.0 business days)
Exceeded by 36.0 business days
Scheduled
Duration: 5.2 business days (threshold: 2.0 business days)
Exceeded by 3.2 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00562693
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Rene Yescas
Scheduled
Mar 27, 12:00 PM
Created
Jan 28, 9:07 AM
Invoice #
SM-257955

Work Details (20)

Name Type Status Qty Amount Date
WL-03163736 Labor Open 1 $152.00 Mar 27, 9:00 PM
WL-03163737 Labor Open 1 $152.00 Mar 27, 9:00 PM
WL-03163738 Labor Open 1 $152.00 Mar 27, 9:00 PM
WL-03163739 Labor Open 1 $152.00 Mar 27, 9:00 PM
WL-03163740 Labor Open 0.5 $76.00 Mar 27, 9:00 PM
WL-03163741 Labor Open 0.5 $76.00 Mar 27, 9:00 PM
WL-03163742 Labor Open 0.5 $76.00 Mar 27, 9:00 PM
WL-03163743 Labor Open 0.5 $53.00 Mar 27, 9:00 PM
WL-03163744 Labor Open 0.5 $53.00 Mar 27, 9:00 PM
WL-03163745 Labor Open 0.5 $53.00 Mar 27, 9:00 PM
WL-03163746 Labor Open 1.5 $178.50 Mar 27, 9:00 PM
WL-03163747 Travel Open 45 $63.00 Mar 27, 9:00 PM
WL-03163748 Labor Open 1.5 $178.50 Mar 27, 9:00 PM
WL-03163749 Travel Open 45 $0.00 Mar 27, 9:00 PM
WL-03163750 Parts Open 2 $124.00 Mar 27, 9:00 PM
WL-03163751 Parts Open 14 $0.00 Mar 27, 9:00 PM
WL-03163752 Parts Open 1 $24.00 Mar 27, 9:00 PM
WL-03163753 Parts Open 1 $24.00 Mar 27, 9:00 PM
WL-03163754 Parts Open 1 $147.60 Mar 27, 9:00 PM
WL-03163755 Parts Open 2 $152.00 Mar 27, 9:00 PM

Details