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WO-01340284 ↗ ServiceMax

DELAWARE VALLEY VETERANS HOME • Preventive Maintenance • PSM

📍 DELAWARE VALLEY VETERANS HOME — 2701 Southampton Rd., Philadelphia PA, 19154

Jan 28, 2026 → Mar 20, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (33 biz days late)
Active: 36 biz days
🕐 Clock stopped: Invoiced (Mar 20, 2026)
▶ Clock Running
Status: Created
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of ? biz days used
14d
▶ Clock Running
Status: Ready for Scheduling
Jan 28 → Feb 18, 2026
14 business days (counted)
Running total: 14 of ? biz days used
12d
▶ Clock Running
Status: Assigned
Feb 18 → Mar 6, 2026
12 business days (counted)
Running total: 26 of ? biz days used
10d
▶ Clock Running
Status: Scheduled
Mar 6 → Mar 20, 2026
10 business days (counted)
Running total: 36 of ? biz days used
Created: Jan 28, 2026 Invoiced: Mar 20, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 28 → Jan 28 Created ▶ Running 0 0
Jan 28 → Feb 18 Ready for Scheduling ▶ Running 14 14
Feb 18 → Mar 6 Assigned ▶ Running 12 26
Mar 6 → Mar 20 Scheduled ▶ Running 10 36
Dispatch 0.0d
Coordinators 39.0d
Field Work 0.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
39.0 days
Over SLA
Field Work
0.3 days
Created: Jan 28, 2026 Due: Mar 31, 2026 Completed: Mar 20, 2026 (11 days early)
📅
37.0 days Total Age
⏱️
15.0d in Ready for Scheduling Longest Stage
🔄
6 transitions Status Changes
⚠️
36.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00562675
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM 3 pieces https://www.ebiotrack.com/inspection.php?iid=32710
Priority
Standard
Origin
Email
Reason
New Case
Contact
Dawn Grabon
Owner
Sherry Reich
Created
Jan 28, 2026
Work Orders from this Case (1)
WO-01340284 (current) Invoiced
Preventive Maintenance • Chris Galasso
Created: Jan 28, 2026 • Closed: Mar 20, 2026
Completed with significant delays
Invoiced • 200 days old
🚨
Primary Delay 15.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 36.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
15.0d / 1.0d SLA
Assigned
13.0d / 0.5d SLA
Scheduled
11.0d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/6 MOwens Called and spoke to Dawn Grabon. She asked to schedule the visit for 3/20. I confirmed the arrival time between 9-9:30am.

3/4 MOwens Called to speak to Dawn Grabon. Left a vm for her to call back to schedule the PM service during March.

🔧 Work Performed
Braun - NCL Century Series Lift Serial #: 15030400122 - Asset ID: 13392319 Braun - Millennium 2 Series Lift Serial #: 20051803359 - Asset ID: 13392320 Braun - Millennium 2 Series Lift Serial #: 17032100443 - Asset ID: 13392321
🔍 Technician Findings
Inspection Report SentTHANK YOU - View Inspection Report
⚠️ Problem Description
Semi-Annual Equipment PM 3 pieces https://www.ebiotrack.com/inspection.php?iid=32710

Timeline

📞
Case Linked Jan 28, 12:00 AM
Case Number: 00562675
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 28, 9:09 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 15.0 business days
👷
▶
2 Technician Assigned Feb 18, 9:33 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 21d 0h
🚨 13.0 business days
🗓️
▶
2 Status: Scheduled Mar 6, 9:53 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-03-20T13:15:00.000+0000
🚨 11.0 business days
🔧
Status: Tech On Site by Chris Galasso Mar 20, 9:41 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 13d 22h
⏱️
3x Labor Added Mar 20, 12:02 PM
Type: Labor, Travel, Expenses
Status: Open
Qty: 0.75, 32, 1
⏱️
▶
2 3x Labor Added Mar 20, 12:20 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Tech On Site
To: Closed
Duration in Previous: 2h 39m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Mar 23, 2:27 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 3d 2h, 0m
🚨 94.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-257289

Bottlenecks

Ready for Scheduling
Duration: 15.0 business days (threshold: 1.0 business days)
Exceeded by 14.0 business days
Assigned
Duration: 13.0 business days (threshold: 4.0 business hours)
Exceeded by 12.5 business days
Scheduled
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.6 business hours

🔗 Related Artifacts

📞
Case 00562675
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
MedPro
Technician
Chris Galasso
Scheduled
Mar 20, 9:15 AM
Created
Jan 28, 9:09 AM
Invoice #
SM-257289

Work Details (6)

Name Type Status Qty Amount Date
WL-03152951 Labor Open 0.75 $0.00 Mar 20, 12:02 PM
WL-03152952 Travel Open 32 $0.00 Mar 20, 12:02 PM
WL-03152953 Expenses Open 1 $0.00 Mar 20, 12:02 PM
WL-03152981 Labor Open 1.5 $0.00 Mar 20, 12:20 PM
WL-03152982 Labor Open 0.5 $0.00 Mar 20, 12:20 PM
WL-03152983 Labor Open 0.5 $0.00 Mar 20, 12:20 PM

Details