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WO-01340285 ↗ ServiceMax

UNION CITY EMS • Preventive Maintenance • PSM

📍 UNION CITY EMS - Service — 316 16th St, Union City NJ, 07087

Jan 28, 2026 → Mar 6, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (23 biz days late)
Active: 26 biz days
🕐 Clock stopped: Invoiced (Mar 6, 2026)
▶ Clock Running
Status: Created
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of ? biz days used
23d
▶ Clock Running
Status: Scheduled
Jan 28 → Mar 3, 2026
23 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Reschedule
Mar 3 → Mar 3, 2026
0 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Entered
Mar 3 → Mar 3, 2026
0 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 3 → Mar 3, 2026
0 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 3 → Mar 6, 2026
3 business days (counted)
Running total: 26 of ? biz days used
Created: Jan 28, 2026 Invoiced: Mar 6, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jan 28 → Jan 28 Created ▶ Running 0 0
Jan 28 → Jan 28 Ready for Scheduling ▶ Running 0 0
Jan 28 → Jan 28 Assigned ▶ Running 0 0
Jan 28 → Mar 3 Scheduled ▶ Running 23 23
Mar 3 → Mar 3 Reschedule ▶ Running 0 23
Mar 3 → Mar 3 Entered ▶ Running 0 23
Mar 3 → Mar 3 Assigned ▶ Running 0 23
Mar 3 → Mar 6 Scheduled ▶ Running 3 26
Dispatch 0.0d
Coordinators 27.9d
Incomplete 0.2d (excluded)
✗ SLA Missed
Dispatch
0.0 days
Coordinators
27.9 days
Over SLA
Incomplete (excluded from total)
0.2 days
Created: Jan 28, 2026 Due: Mar 31, 2026 Completed: Mar 6, 2026 (25 days early)
📅
26.9 days Total Age
⏱️
23.9d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
25.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
35 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00562676
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM 28 pieces https://www.ebiotrack.com/inspection.php?iid=32711
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jose Gutierrez
Owner
Sherry Reich
Created
Jan 28, 2026
Work Orders from this Case (1)
WO-01340285 (current) Invoiced
Preventive Maintenance • Curtis Allen
Created: Jan 28, 2026 • Closed: Mar 6, 2026
Completed with significant delays
Invoiced • 200 days old
🚨
Primary Delay 23.9 days stuck in "Scheduled"
⏱️
Total Delay 25.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
27.3d / 2.0d SLA
Reschedule
0.3d / 2.0d SLA
04-Scheduled
0.0d
Closed
3.1d / 1.0d SLA
Incomplete
0.2d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/3 KSmith -- Rescheduled for 3/6 per Jose's request. 9-11am

3/3 KSmith -- FSE called to advise he was not going onsite today due to the rain and first repair taking longer. Need to reschedule PMs

1/28 KSmith -- Scheduled for 3/3 with Jose. 9-11am

1/28 KSmith -- Sent email to schedule for 3/3

🔧 Work Performed
Ferno Washington Inc - Model 35-X ProFlexx Serial #: 15N-341187 - Asset ID: 13272796 Ferno Washington Inc - Model 40 (Series) Serial #: 06-011654 - Asset ID: 13272795 Stryker Medical - 6252 Stair-Pro Serial #: 1905010000074 - Asset ID: 13272798 Ferno Washington Inc - 185 Stat Trac Series Serial #: 19C-158574 - Asset ID: 132728002 Ferno Washington Inc - Model 40 (Series) Serial #: 07-063588 - Asset ID: 13272811 Ferno Washington Inc - Model 35-X ProFlexx Serial #: 20N-428232 - Asset ID: 13272793 Ferno Washington Inc - 185 Stat Trac Series Serial #: 17C-137033 - Asset ID: 13272792 Ferno Washington Inc - Model 35-X ProFlexx Serial #: 20N-428231 - Asset ID: 13272803 Ferno Washington Inc - Model 40 (Series) Serial #: 19N-408021 - Asset ID: 13272801 Ferno Washington Inc - 185 Stat Trac Series Serial #: 15C-118654 - Asset ID: 13272814 Ferno Washington Inc - Model 35-X ProFlexx Serial #: 17N-376817 - Asset ID: 13272800 Ferno Washington Inc - Model 40 (Series) Serial #: L-644461 - Asset ID: 13272820 Ferno Washington Inc - Model 35-X ProFlexx Serial #: 17N-376816 - Asset ID: 13272805 Ferno Washington Inc - Model 40 (Series) Serial #: 19N-416775 - Asset ID: 13272809 Stryker Medical - 6252 Stair-Pro Serial #: 2008010000044 - Asset ID: 13272789 Ferno Washington Inc - 185 Stat Trac Series Serial #: 18C-148849 - Asset ID: 13272813 Ferno Washington Inc - 185 Stat Trac Series Serial #: 17C-137034 - Asset ID: 13272794 Ferno Washington Inc - Model 35-X ProFlexx Serial #: 15N-341191 - Asset ID: 13272810 Stryker Medical - 6252 Stair-Pro Serial #: 2406010000313 - Asset ID: 13272797 Ferno Washington Inc - Model 40 (Series) Serial #: 19N-416776 - Asset ID: 13272791 Ferno Washington Inc - Model 35-A (Series) Serial #: 06-029538 - Asset ID: 13272808 Ferno Washington Inc - Model 175 (Series) Serial #: 22N-467817 - Asset ID: 13272804 Ferno Washington Inc - Model 40 (Series) Serial #: 19N-416773 - Asset ID: 13288809 Ferno Washington Inc - 185 Stat Trac Series Serial #: 15C118655 - Asset ID: 13272832 Ferno Washington Inc - Model 40 (Series) Serial #: L-695316 - Asset ID: 13272790 Stryker Medical - 6370 Series Rail Fastener (6370, 6371, 6377, 6378, 6391, 6393) Serial #: 130641034 - Asset ID: 13288808 Ferno Washington Inc - Model 35-A (Series) Serial #: 13n-285349 - Asset ID: 13272807
⚠️ Problem Description
Semi-Annual Equipment PM 28 pieces https://www.ebiotrack.com/inspection.php?iid=32711

Timeline

📞
Case Linked Jan 28, 12:00 AM
Case Number: 00562676
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 28, 9:13 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Jan 28, 11:06 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kourtney Smith
Technician: David Trost
🗓️
▶
2 Status: Scheduled Jan 28, 12:06 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-03T14:00:00.000+0000
🚨 20.0 business days
📅
Dispatch Scheduled by Kourtney Smith Feb 25, 12:17 PM
Scheduled For: 2026-03-03T16:00:00.000+0000
⚠️ 5.0 business days
🔄
Status: Reschedule by Kourtney Smith Mar 3, 1:16 PM
From: Scheduled
To: Reschedule
Duration in Previous: 34d 1h
🆕
▶
3 Status: Entered Mar 3, 3:22 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: Curtis Allen
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-06T14:00:00.000+0000
⏳ 4.0 business days
⏱️
▶
3 16x Labor Added Mar 6, 4:34 PM
16x Labor Added → Status: 04-Scheduled → Status: Closed
📋
Status: 04-Scheduled by Ben Saur
From: Scheduled
To: 04-Scheduled
Duration in Previous: 3d 1h
🏁
Status: Closed by Ben Saur
From: 04-Scheduled
To: Closed
Duration in Previous: 3m
⚠️
Status: Incomplete by Matthew Bateman Mar 6, 5:12 PM
From: Closed
To: Incomplete
Duration in Previous: 34m
⏱️
▶
2 19x Labor Added Mar 6, 6:50 PM
19x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Incomplete
To: Closed
Duration in Previous: 1h 39m
⏳ 3.6 business days
📄
Status: Ready to Bill by Diane Patton Mar 11, 2:24 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 4d 18h, 0m
🚨 102.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-256211

Bottlenecks

Scheduled
Duration: 23.9 business days (threshold: 2.0 business days)
Exceeded by 21.9 business days
Scheduled
Duration: 3.5 business days (threshold: 2.0 business days)
Exceeded by 1.5 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00562676
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Curtis Allen
Scheduled
Mar 6, 9:00 AM
Created
Jan 28, 9:13 AM
Invoice #
SM-256211

Work Details (35)

Name Type Status Qty Amount Date
WL-03134169 Labor Open 0.25 $0.00 Mar 6, 4:34 PM
WL-03134170 Labor Open 0.75 $0.00 Mar 6, 4:34 PM
WL-03134171 Labor Open 0.25 $0.00 Mar 6, 4:34 PM
WL-03134172 Labor Open 0.25 $0.00 Mar 6, 4:34 PM
WL-03134173 Labor Open 1.25 $0.00 Mar 6, 4:34 PM
WL-03134174 Labor Open 0.25 $0.00 Mar 6, 4:34 PM
WL-03134175 Labor Open 0.25 $0.00 Mar 6, 4:34 PM
WL-03134176 Labor Open 0.75 $0.00 Mar 6, 4:34 PM
WL-03134177 Labor Open 0.25 $0.00 Mar 6, 4:34 PM
WL-03134178 Labor Open 0.25 $0.00 Mar 6, 4:34 PM
WL-03134179 Labor Open 1.25 $0.00 Mar 6, 4:34 PM
WL-03134180 Labor Open 0.25 $0.00 Mar 6, 4:34 PM
WL-03134181 Labor Open 1.25 $0.00 Mar 6, 4:34 PM
WL-03134182 Travel Open 25 $0.00 Mar 6, 4:34 PM
WL-03134183 Labor Open 1 $0.00 Mar 6, 4:34 PM
WL-03134184 Travel Open 25 $0.00 Mar 6, 4:34 PM
WL-03134437 Labor Open 0.75 $0.00 Mar 6, 6:50 PM
WL-03134438 Travel Open 16 $0.00 Mar 6, 6:50 PM
WL-03134439 Labor Open 0.75 $0.00 Mar 6, 6:50 PM
WL-03134440 Labor Open 0.5 $0.00 Mar 6, 6:50 PM
WL-03134441 Labor Open 0.25 $0.00 Mar 6, 6:50 PM
WL-03134442 Labor Open 0.25 $0.00 Mar 6, 6:50 PM
WL-03134443 Labor Open 0.75 $0.00 Mar 6, 6:50 PM
WL-03134444 Labor Open 0.25 $0.00 Mar 6, 6:50 PM
WL-03134445 Labor Open 0.5 $0.00 Mar 6, 6:50 PM
WL-03134446 Labor Open 0.25 $0.00 Mar 6, 6:50 PM
WL-03134447 Labor Open 0.75 $0.00 Mar 6, 6:50 PM
WL-03134448 Labor Open 0.25 $0.00 Mar 6, 6:50 PM
WL-03134449 Labor Open 0.25 $0.00 Mar 6, 6:50 PM
WL-03134450 Labor Open 0.25 $0.00 Mar 6, 6:50 PM
WL-03134451 Labor Open 0.75 $0.00 Mar 6, 6:50 PM
WL-03134452 Labor Open 0.25 $0.00 Mar 6, 6:50 PM
WL-03134453 Labor Open 0.25 $0.00 Mar 6, 6:50 PM
WL-03134454 Labor Open 1 $0.00 Mar 6, 6:50 PM
WL-03134455 Travel Open 18 $0.00 Mar 6, 6:50 PM

Details