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WO-01340287 ↗ ServiceMax

RAHWAY FIRST AID SQUAD • Preventive Maintenance • PSM

📍 Rahway First Aid Rescue Squad — 905 Stone St, Rahway NJ, 07065

Jan 28, 2026 → Feb 18, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (11 biz days late)
Active: 14 biz days
🕐 Clock stopped: Invoiced (Feb 18, 2026)
▶ Clock Running
Status: Created
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 28 → Jan 29, 2026
1 business day (counted)
Running total: 1 of ? biz days used
13d
▶ Clock Running
Status: Scheduled
Jan 29 → Feb 18, 2026
13 business days (counted)
Running total: 14 of ? biz days used
Created: Jan 28, 2026 Invoiced: Feb 18, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 28 → Jan 28 Created ▶ Running 0 0
Jan 28 → Jan 28 Ready for Scheduling ▶ Running 0 0
Jan 28 → Jan 29 Assigned ▶ Running 1 1
Jan 29 → Feb 18 Scheduled ▶ Running 13 14
Dispatch 0.0d
Coordinators 16.4d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
16.4 days
Over SLA
Created: Jan 28, 2026 Due: Mar 31, 2026 Completed: Feb 18, 2026 (41 days early)
📅
15.0 days Total Age
⏱️
14.2d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
15.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
14 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

Open in Salesforce →
🎫
Case #00562695
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM 13 pieces https://www.ebiotrack.com/inspection.php?iid=32729
Priority
Standard
Origin
Email
Reason
New Case
Contact
Thomas Kane
Owner
Sherry Reich
Created
Jan 28, 2026
Work Orders from this Case (1)
WO-01340287 (current) Invoiced
Preventive Maintenance • David Trost
Created: Jan 28, 2026 • Closed: Feb 18, 2026
Completed with significant delays
Invoiced • 197 days old
🚨
Primary Delay 14.2 days stuck in "Scheduled"
⏱️
Total Delay 15.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
2.0d / 0.5d SLA
Scheduled
14.2d / 2.0d SLA
04-Scheduled
0.0d
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
1/29 KSmith -- Scheduled for 2/18 per Thomas's request. 9-11am

1/28 KSmith -- Sent email to schedule for 2/17

🔧 Work Performed
Ferno Washington Inc - Model 35-A (Series) Serial #: 15N-335144 - Asset ID: 13288992 Stryker Medical - 6252 Stair-Pro Serial #: 150340770 - Asset ID: 13288991 Ferno Washington Inc - Model 35-A (Series) Serial #: L-662644 - Asset ID: 13288990 Stryker Medical - 6506 PowerPro Serial #: 2102003500133 - Asset ID: 13288998 Stryker Medical - 6390 Power-LOAD Serial #: 1904012400114 - Asset ID: 13289000 Stryker Medical - 6506 PowerPro Serial #: 140941167 - Asset ID: 13288995 Ferno Washington Inc - Model 175 (Series) Serial #: 19N-408115 - Asset ID: 13288994 Stryker Medical - 6252 Stair-Pro Serial #: 2301010000252 - Asset ID: 13288996 Stryker Medical - 6252 Stair-Pro Serial #: 2207010000070 - Asset ID: 13288997 Stryker Medical - 6252 Stair-Pro Serial #: 040439678 - Asset ID: 13288999 Stryker Medical - 6390 Power-LOAD Serial #: 2408012400308 - Asset ID: 2408012400308 Stryker Medical - 6506 PowerPro Serial #: 2405020600117 - Asset ID: 2405020600117
⚠️ Problem Description
Semi-Annual Equipment PM 13 pieces https://www.ebiotrack.com/inspection.php?iid=32729

Timeline

📞
Case Linked Jan 28, 12:02 AM
Case Number: 00562695
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Jan 28, 9:21 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
2 Technician Assigned Jan 28, 11:06 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 44m
🗓️
2 Status: Scheduled Jan 29, 8:04 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-18T14:00:00.000+0000
🚨 12.0 business days
📅
Dispatch Scheduled by Kourtney Smith Feb 16, 11:57 AM
Scheduled For: 2026-02-18T16:00:00.000+0000
2.0 business days
⏱️
2 12x Labor Added Feb 18, 8:36 PM
12x Labor Added → Status: 04-Scheduled
📋
Status: 04-Scheduled by Ben Saur
From: Scheduled
To: 04-Scheduled
Duration in Previous: 20d 12h
⏱️
2 2x Labor Added Feb 18, 8:44 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: 04-Scheduled
To: Closed
Duration in Previous: 12m
3.4 business days
📄
Status: Ready to Bill by Diane Patton Feb 23, 11:02 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 4d 14h, 0m
🚨 114.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-254655

Bottlenecks

Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 14.2 business days (threshold: 2.0 business days)
Exceeded by 12.2 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00562695
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
David Trost
Scheduled
Feb 18, 11:00 AM
Created
Jan 28, 9:21 AM
Invoice #
SM-254655

Work Details (14)

Name Type Status Qty Amount Date
WL-03111290 Labor Open 0.75 $0.00 Feb 18, 8:36 PM
WL-03111291 Labor Open 1.25 $0.00 Feb 18, 8:36 PM
WL-03111292 Travel Open 31 $0.00 Feb 18, 8:36 PM
WL-03111293 Labor Open 0.5 $0.00 Feb 18, 8:36 PM
WL-03111294 Labor Open 0.75 $0.00 Feb 18, 8:36 PM
WL-03111295 Labor Open 0.5 $0.00 Feb 18, 8:36 PM
WL-03111296 Labor Open 0.25 $0.00 Feb 18, 8:36 PM
WL-03111297 Labor Open 0.75 $0.00 Feb 18, 8:36 PM
WL-03111298 Labor Open 0.75027777777778 $0.00 Feb 18, 8:36 PM
WL-03111299 Labor Open 0.25 $0.00 Feb 18, 8:36 PM
WL-03111300 Labor Open 0.75 $0.00 Feb 18, 8:36 PM
WL-03111301 Labor Open 0.75 $0.00 Feb 18, 8:36 PM
WL-03111328 Labor Open 1.25 $0.00 Feb 18, 8:44 PM
WL-03111329 Travel Open 42 $0.00 Feb 18, 8:44 PM

Details