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WO-01340289 ↗ ServiceMax

BRILLIANT FIRE DEPARTMENT • Preventive Maintenance • PSM

📍 Brilliant Fire Department — 1001 Third Street, Brilliant OH, 43913

Jan 28, 2026 → Feb 16, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (10 biz days late)
Active: 12 biz days
🕐 Clock stopped: Invoiced (Feb 16, 2026)
▶ Clock Running
Status: Created
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 28 → Jan 29, 2026
1 business day (counted)
Running total: 1 of ? biz days used
2d
▶ Clock Running
Status: Assigned
Jan 29 → Feb 2, 2026
2 business days (counted)
Running total: 3 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Feb 2 → Feb 16, 2026
9 business days (counted)
Running total: 12 of ? biz days used
Created: Jan 28, 2026 Invoiced: Feb 16, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 28 → Jan 28 Created ▶ Running 0 0
Jan 28 → Jan 29 Ready for Scheduling ▶ Running 1 1
Jan 29 → Feb 2 Assigned ▶ Running 2 3
Feb 2 → Feb 16 Scheduled ▶ Running 9 12
Dispatch 0.0d
Coordinators 14.9d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
14.9 days
Over SLA
Created: Jan 28, 2026 Due: Feb 27, 2026 Completed: Feb 16, 2026 (11 days early)
📅
13.0 days Total Age
⏱️
10.0d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
12.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
12 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00562696
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment PM 6 pieces https://www.ebiotrack.com/inspection.php?iid=32731
Priority
Standard
Origin
Email
Reason
New Case
Contact
Brian Harvey
Owner
Sherry Reich
Created
Jan 28, 2026
Work Orders from this Case (1)
WO-01340289 (current) Invoiced
Preventive Maintenance • Brandon Green
Created: Jan 28, 2026 • Closed: Feb 16, 2026
Completed with significant delays
Invoiced • 197 days old
🚨
Primary Delay 10.0 days stuck in "Scheduled"
⏱️
Total Delay 12.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
2.9d / 0.5d SLA
Scheduled
10.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/2/2026 CRamen Logged email scheduling for Monday 2/16/2026 with an arrival window between 8-10am.


1/29/2026 CRamen Logged email requesting Monday 3/2/2026 with an arrival window between 8-10am. Placeholder set

🔧 Work Performed
Stryker Medical - 6390 Power-LOAD Serial #: 1906012400078 - Asset ID: 13344358 Stryker Medical - 6506 PowerPro Serial #: 1901003500060 - Asset ID: 13344357 Stryker Medical - 6252 Stair-Pro Serial #: 040739015 - Asset ID: 13344356 Stryker Medical - 6252 Stair-Pro Serial #: 040840321 - Asset ID: 13344359 Stryker Medical - 6390 Power-LOAD Serial #: 2012012400344 - Asset ID: 13344361 Stryker Medical - 6506 PowerPro Serial #: 2012003500330 - Asset ID: 13344360
🔍 Technician Findings
pm
⚠️ Problem Description
Annual Equipment PM 6 pieces https://www.ebiotrack.com/inspection.php?iid=32731

Timeline

📞
Case Linked Jan 28, 12:02 AM
Case Number: 00562696
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 28, 9:25 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Jan 29, 12:00 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 2h
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Feb 2, 9:42 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-16T14:00:00.000+0000
🚨 10.0 business days
⏱️
▶
2 12x Labor Added Feb 16, 5:44 PM
12x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Scheduled
To: Closed
Duration in Previous: 14d 8h
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 18, 4:53 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 23h, 0m
🚨 116.9 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-254315

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 2.9 business days (threshold: 4.0 business hours)
Exceeded by 2.4 business days
Scheduled
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00562696
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Brandon Green
Scheduled
Feb 16, 9:00 AM
Created
Jan 28, 9:25 AM
Invoice #
SM-254315

Work Details (12)

Name Type Status Qty Amount Date
WL-03107687 Labor Open 0.5 $0.00 Feb 16, 5:44 PM
WL-03107683 Labor Open 0.5 $0.00 Feb 16, 5:44 PM
WL-03107684 Labor Open 0.5 $0.00 Feb 16, 5:44 PM
WL-03107685 Labor Open 1 $0.00 Feb 16, 5:44 PM
WL-03107686 Labor Open 0.5 $0.00 Feb 16, 5:44 PM
WL-03107680 Labor Open 1.5 $0.00 Feb 16, 5:44 PM
WL-03107681 Travel Open 75 $0.00 Feb 16, 5:44 PM
WL-03107682 Labor Open 1 $0.00 Feb 16, 5:44 PM
WL-03107689 Parts Open 2 $17.52 Feb 16, 5:45 PM
WL-03107690 Parts Open 2 $23.36 Feb 16, 5:45 PM
WL-03107691 Parts Open 2 $17.52 Feb 16, 5:45 PM
WL-03107688 Parts Open 2 $23.36 Feb 16, 5:45 PM

Details