Q-00032186
Edan M3A vital signs monitor
SN: 261425M1811245004101
The port where you plug the SpO2 line into the monitor needs to be replaced. I have attached pictures of the wiring harness for this port, as well as the serial number of the machine.
This parts will be directly shipped if approved.
1x- P/N:102014 ∙ X5 Board SpO2 Socket Connector - Edan Diagnostics
1x- PKG.220.UA
2/16 MOwens Called and spoke to Katrina Benecke. She said this should have been put in as a part sale. She does not need the tech to go onsite.
01/28/2026 EMartin updated Q-00032186 on WO placed in L2 for parts
🔧Work Performed
Customer Requested Parts Order
⚠️Problem Description
Q-00032186
Edan M3A vital signs monitor
SN: 261425M1811245004101
The port where you plug the SpO2 line into the monitor needs to be replaced. I have attached pictures of the wiring harness for this port, as well as the serial number of the machine.
This parts will be directly shipped if approved.
1x- P/N:102014 ∙ X5 Board SpO2 Socket Connector - Edan Diagnostics
1x- PKG.220.UA
📧
Email: Your Order Has Been Fulfilled.
Completed Mar 13, 2026
To: kbenecke@psl.org
CC:
BCC:
Attachment: --none--
Subject: Your Order Has Been Fulfilled.
Body:
Dear Customer,
Your order # WO-01340291 has been fulfilled.
Please find the associated tracking number(s) below:
[1Z7759450316187698,1Z03AV180395096966]
These can be tracked at
UPS.com.
Should you have an inquiry please send an email to
dispatch@emsar.com.
EMSAR
Website: www.emsar.com
For any questions please contact the Dispatch
📋
Outbound to +12153405189
Completed Feb 16, 2026
Called and spoke to Katrina Benecke. She said this should have been put in as a part sale. She does not need the tech to go onsite.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 12, 2026
To: kbenecke@psl.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01340291Location: Pine Run Health Center - EMSARAddress: 777 Ferry Rd Doylestown, PA 18901Device: Problem Description: Q-00032186
Edan M3A vital signs monitor
SN: 261425M1811245004101
The por
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 5, 2026
To: kbenecke@psl.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01340291Location: Pine Run Health Center - EMSARAddress: 777 Ferry Rd Doylestown, PA 18901Device: Problem Description: Q-00032186
Edan M3A vital signs monitor
SN: 261425M1811245004101
The por
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 29, 2026
To: kbenecke@psl.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01340291Location: Pine Run Health Center - EMSARAddress: 777 Ferry Rd Doylestown, PA 18901Device: Problem Description: Q-00032186
Edan M3A vital signs monitor
SN: 261425M1811245004101
The por
Timeline
📞
Case Linked Jan 22, 1:33 PM
Case Number:00561404
Subject:Needs quote
Status:Closed
⚠️5.0 business days
📋
▶
2
Work Order Created Jan 28, 9:35 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Erin Martin
From:Entered
To:L2 Screening
Duration in Previous:0m
⏳2.0 business days
📦
▶
2
Parts Requested Jan 29, 1:04 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From:L2 Screening
To:Awaiting Parts
Duration in Previous:1d 3h
⏳4.0 business days
📦
Parts Requested Feb 3, 3:47 PM
Order:00089604
Status:Closed
⚠️6.0 business days
🔩
2x Parts Added Feb 10, 9:12 AM
Type:Parts, Expenses
Status:Open
Qty:1
⏳4.0 business days
🔩
▶
2
2x Parts Added Feb 13, 3:15 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From:Awaiting Parts
To:Reschedule
Duration in Previous:15d 2h
⏳1.0 business days
👷
▶
2
Technician Assigned Feb 16, 9:50 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Reschedule
To:Assigned
Duration in Previous:2d 18h
🆕
Status: Entered by Melissa OwensFeb 16, 10:28 AM
From:Assigned
To:Entered
Duration in Previous:38m
👷
▶
2
Technician Assigned Feb 17, 9:26 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Erin Martin
From:Entered
To:Assigned
Duration in Previous:22h 57m
🚨18.9 business days
📦
▶
2
Status: Awaiting Parts Mar 13, 8:11 AM
Status: Awaiting Parts → Status: Closed
🏁
Status: Closed by Rhonnie Reeves
From:Awaiting Parts
To:Closed
Duration in Previous:1m
⚠️5.0 business days
📄
▶
2
Status: Ready to Bill Mar 19, 9:44 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number:SM-256895
Bottlenecks
L2 Screening
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Awaiting Parts
Duration: 11.7 business days (threshold: 3.0 business days)
Exceeded by 8.7 business days
Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Assigned
Duration: 19.0 business days (threshold: 4.0 business hours)
Exceeded by 18.5 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)