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WO-01340294 ↗ ServiceMax

BRISTOL FIRE EMS • Preventive Maintenance • PSM

📍 BRISTOL FIRE EMS - Bluff City Hwy — 211 Bluff City Highway, Bristol TN, 37620

Jan 28, 2026 → Mar 18, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (31 biz days late)
Active: 34 biz days
🕐 Clock stopped: Invoiced (Mar 18, 2026)
▶ Clock Running
Status: Created
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of ? biz days used
10d
▶ Clock Running
Status: Ready for Scheduling
Jan 28 → Feb 11, 2026
10 business days (counted)
Running total: 10 of ? biz days used
16d
▶ Clock Running
Status: Assigned
Feb 11 → Mar 6, 2026
16 business days (counted)
Running total: 26 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Mar 6 → Mar 18, 2026
8 business days (counted)
Running total: 34 of ? biz days used
Created: Jan 28, 2026 Invoiced: Mar 18, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 28 → Jan 28 Created ▶ Running 0 0
Jan 28 → Feb 11 Ready for Scheduling ▶ Running 10 10
Feb 11 → Mar 6 Assigned ▶ Running 16 26
Mar 6 → Mar 18 Scheduled ▶ Running 8 34
Dispatch 0.0d
Coordinators 36.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
36.2 days
Over SLA
Created: Jan 28, 2026 Due: Mar 31, 2026 Completed: Mar 18, 2026 (13 days early)
📅
35.0 days Total Age
⏱️
16.7d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
33.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
13 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00562683
eBiotrack - Automated New Inspection Created
Closed
Inspection: Semi-Annual Equipment PM 10 pieces https://www.ebiotrack.com/inspection.php?iid=32719
Priority
Standard
Origin
Email
Reason
New Case
Contact
Tommy Castle
Owner
Leona Coonrod
Created
Jan 28, 2026
Work Orders from this Case (1)
WO-01340294 (current) Invoiced
Preventive Maintenance • Todd Fogiel
Created: Jan 28, 2026 • Closed: Mar 18, 2026
Completed with significant delays
Invoiced • 200 days old
🚨
Primary Delay 16.7 days stuck in "Assigned"
⏱️
Total Delay 33.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
11.0d / 1.0d SLA
Assigned
16.7d / 0.5d SLA
Scheduled
8.6d / 2.0d SLA
04-Scheduled
0.0d
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/6 MOwens Called and spoke to David McGlamery who took over for Tommy Castle. He requested scheduling the PMs on 3/18. I confirmed that the tech will arrive between 10-11am.

dmcglamery@bristoltn.gov

🔧 Work Performed
Ferno Washington Inc - Model 35-X ProFlexx Serial #: 16N-345061 - Asset ID: 13283959 Ferno Washington Inc - Model 35-X ProFlexx Serial #: 16N-345080 - Asset ID: 13283947 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 16N-345978 - Asset ID: 13283960 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 16N-345977 - Asset ID: 13283953 Ferno Washington Inc - iNX Serial #: 16S-011756 - Asset ID: 13284011 Ferno Washington Inc - iNX Serial #: 16S-012040 - Asset ID: 13283950 Ferno Washington Inc - Power X1 Serial #: 19F-005063 - Asset ID: 13283951 Ferno Washington Inc - Power X1 Serial #: 21S-023460 - Asset ID: 13283948 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 19N-417772 - Asset ID: 13283949 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 20N-443827 - Asset ID: 13283958 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 19N-408930 - Asset ID: 13284012
⚠️ Problem Description
Inspection: Semi-Annual Equipment PM 10 pieces https://www.ebiotrack.com/inspection.php?iid=32719

Timeline

📞
Case Linked Jan 28, 12:01 AM
Case Number: 00562683
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 28, 9:43 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 11.0 business days
👷
▶
2 Technician Assigned Feb 11, 1:45 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 14d 4h
🚨 17.0 business days
🗓️
▶
2 Status: Scheduled Mar 6, 3:53 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-03-18T15:00:00.000+0000
⚠️ 9.0 business days
⏱️
▶
3 13x Labor Added Mar 18, 9:27 PM
13x Labor Added → Status: 04-Scheduled → Status: Closed
📋
Status: 04-Scheduled by Ben Saur
From: Scheduled
To: 04-Scheduled
Duration in Previous: 12d 4h
🏁
Status: Closed by Ben Saur
From: 04-Scheduled
To: Closed
Duration in Previous: 4m
⏳ 2.3 business days
📄
Status: Ready to Bill by Diane Patton Mar 20, 1:34 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 16h, 0m
🚨 95.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-257177

Bottlenecks

Ready for Scheduling
Duration: 11.0 business days (threshold: 1.0 business days)
Exceeded by 10.0 business days
Assigned
Duration: 16.7 business days (threshold: 4.0 business hours)
Exceeded by 16.2 business days
Scheduled
Duration: 8.6 business days (threshold: 2.0 business days)
Exceeded by 6.6 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00562683
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Todd Fogiel
Scheduled
Mar 18, 11:00 AM
Created
Jan 28, 9:43 AM
Invoice #
SM-257177

Work Details (13)

Name Type Status Qty Amount Date
WL-03150384 Labor Open 3.25 $0.00 Mar 18, 9:27 PM
WL-03150385 Travel Open 167 $0.00 Mar 18, 9:27 PM
WL-03150386 Labor Open 3.25 $0.00 Mar 18, 9:27 PM
WL-03150387 Travel Open 165 $0.00 Mar 18, 9:27 PM
WL-03150388 Labor Open 1 $0.00 Mar 18, 9:27 PM
WL-03150389 Labor Open 0.75 $0.00 Mar 18, 9:27 PM
WL-03150390 Labor Open 1 $0.00 Mar 18, 9:27 PM
WL-03150391 Labor Open 1 $0.00 Mar 18, 9:27 PM
WL-03150392 Labor Open 0.75 $0.00 Mar 18, 9:27 PM
WL-03150393 Labor Open 1 $0.00 Mar 18, 9:27 PM
WL-03150394 Labor Open 1 $0.00 Mar 18, 9:27 PM
WL-03150395 Labor Open 1 $0.00 Mar 18, 9:27 PM
WL-03150396 Labor Open 0.75 $0.00 Mar 18, 9:27 PM

Details