2/20 KSmith -- Scheduled for 4/13 with Wendi. 9-11am
2/20 KSmith -- Sent email to schedule for 4/13
🔧Work Performed
Annual Equipment Electrical Safety Test And Calibration Service
🔍Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
# of peices: 42
https://www.ebiotrack.com/inspection.php?iid=32732
📧
Email:Re: [EXTERNAL] Milford Regional - Women's Health Franklin -- EMSAR Inspection -- WO-01340296
Completed Feb 20, 2026
From: WENDI.KOFFINKE@umassmemorial.org
To: ksmith@emsar.com
Thank you. Do you have a work order for Franklin Family? They are overdue. They were due 12/25
Wendi Koffinke
Wendi.Koffinke@umassmemorial.org
Practice Manager
Franklin Family Practice
Franklin Pediatrics and Adolescent Health
Franklin Rheumatology
Women's Health of Franklin
Franklin Central Registration
________________________________
From: Kourtney Smith <ksmith@emsar.com>
Sent: Friday, February 20, 2026 3:20 PM
T
📧
Email:Re: [EXTERNAL] Milford Regional - Women's Health Franklin -- EMSAR Inspection -- WO-01340296
Completed Feb 20, 2026
From: WENDI.KOFFINKE@umassmemorial.org
To: ksmith@emsar.com
That is fine with me 🙂
Wendi Koffinke
Wendi.Koffinke@umassmemorial.org
Practice Manager
Franklin Family Practice
Franklin Pediatrics and Adolescent Health
Franklin Rheumatology
Women's Health of Franklin
Franklin Central Registration
________________________________
From: Kourtney Smith <ksmith@emsar.com>
Sent: Friday, February 20, 2026 12:32 PM
To: Koffinke, Wendi <WENDI.KOFFINKE@umassmemorial.org>
Subject: [EXTERNA
📧
Email: Milford Regional - Women's Health Franklin -- EMSAR Inspection -- WO-01340296
Completed Feb 20, 2026
To: wkoffinke@milreg.org
CC:
BCC:
Attachment: --none--
Subject: Milford Regional - Women's Health Franklin -- EMSAR Inspection -- WO-01340296
Body:
Hi Wendi,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at Milford Regional - Women's Health Franklin located at 1280 West Central St?
If not, would you have the contact information of the person I need to speak with?
If you
📅
WO-01340296 - Inspection - DD: 04/28/2026 - Franklin - Milford Regional - Women's Health Franklin
Apr 13, 2026 9:00am – 1:00pm
Work Order: WO-01340296
Account: Milford Regional Physician Group
Customer Case Number:
Location: Milford Regional - Women's Health Franklin
Address: 1280 West Central St, Franklin, MA 02038
Manufacturer:
Model #:
Serial #:
Contact Name: Wendi Koffinke
Contact Phone: 7744623910
Contact Email: wk
Timeline
📞
Case Linked Jan 28, 6:00 AM
Case Number:00562718
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Jan 28, 9:48 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Erin Martin
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨17.0 business days
👷
▶
2
Technician Assigned Feb 20, 12:27 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:23d 2h
🗓️
▶
2
Status: Scheduled Feb 20, 3:20 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-04-13T13:00:00.000+0000
🚨37.0 business days
⏱️
▶
2
2x Labor Added Apr 13, 10:27 AM
2x Labor Added → Status: Completed
✔️
Status: Completed by Nick O'Neill
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:51d 18h, 0m
📄
Status: Ready to Bill by Diane PattonApr 14, 10:24 AM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:23h 56m, 0m
⚠️5.0 business days
🧾
Invoice Created Apr 20, 10:48 AM
Invoice Number:SM-259146
Bottlenecks
Ready for Scheduling
Duration: 17.0 business days (threshold: 1.0 business days)
Exceeded by 16.0 business days
Scheduled
Duration: 36.5 business days (threshold: 2.0 business days)
Exceeded by 34.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)