Primary Delay14.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay26.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
14.0d / 1.0d SLA
Assigned
3.5d / 0.5d SLA
Scheduled
10.9d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
2/20 MOwens Sent reply back to Tara to schedule this location on 3/6 from 10-2pm
2/19 MOwens Sent email to Tara Faulkner about scheduling the inspections during March. She replied back any day between 8a-8p is fine just have to let her know ahead of time.
🔧Work Performed
47 pieces of equipment inspected and tagged.
🔍Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
52 Pcs
https://www.ebiotrack.com/inspection.php?iid=32733
📧
Email
Completed Feb 20, 2026
2/20 MOwens Sent reply back to Tara to schedule this location on 3/6 from 10-2pm
📧
Email
Completed Feb 19, 2026
2/19 MOwens Sent email to Tara Faulkner about scheduling the inspections during March. She replied back any day between 8a-8p is fine just have to let her know ahead of time.
📅
WO-01340297 - Inspection - DD: 03/31/2026 - Chester - UM Urgent Care Kent Island - Chester MD
Mar 6, 2026 10:00am – 2:00pm
Work Order: WO-01340297
Account: UMMS Ambulatory Care, LLC (DBA UM Urgent Care)
Customer Case Number:
Location: UM Urgent Care Kent Island - Chester MD
Address: 25 Kent Towne Market, Chester, MD 21619
Manufacturer:
Model #:
Serial #:
Contact Name: Tara Faulkner
Contact Phone: 443-786-3094
Contac
Timeline
📞
Case Linked Jan 28, 6:00 AM
Case Number:00562719
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Jan 28, 9:49 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨14.0 business days
👷
▶
2
Technician Assigned Feb 17, 2:46 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:20d 4h
⏳4.0 business days
🗓️
▶
2
Status: Scheduled Feb 20, 11:30 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-03-06T15:00:00.000+0000
🚨11.0 business days
🔧
Status: Tech On Site by Michael HarrisMar 6, 10:55 AM
From:Scheduled
To:Tech On Site
Duration in Previous:13d 23h
⏱️
▶
2
3x Labor Added Mar 6, 10:53 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Michael Harris
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:11h 58m, 0m
⏳2.1 business days
📄
▶
3
Status: Ready to Bill Mar 10, 3:49 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created
Invoice Number:SM-256099
Bottlenecks
Ready for Scheduling
Duration: 14.0 business days (threshold: 1.0 business days)
Exceeded by 13.0 business days
Assigned
Duration: 3.5 business days (threshold: 4.0 business hours)
Exceeded by 3.0 business days
Scheduled
Duration: 10.9 business days (threshold: 2.0 business days)
Exceeded by 8.9 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)