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WO-01340298 ↗ ServiceMax

CenterWell (Humana) • Inspection • PSM

📍 CenterWell - NV - Boulder HWY — 6360 Boulder Highway, Las Vegas NV, 89122

Jan 28, 2026 → Mar 26, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (37 biz days late)
Active: 40 biz days
🕐 Clock stopped: Completed (Mar 26, 2026)
▶ Clock Running
Status: Created
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of ? biz days used
36d
▶ Clock Running
Status: Ready for Scheduling
Jan 28 → Mar 20, 2026
36 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 20 → Mar 20, 2026
0 business days (counted)
Running total: 36 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Mar 20 → Mar 26, 2026
4 business days (counted)
Running total: 40 of ? biz days used
Created: Jan 28, 2026 Completed: Mar 26, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 28 → Jan 28 Created ▶ Running 0 0
Jan 28 → Mar 20 Ready for Scheduling ▶ Running 36 36
Mar 20 → Mar 20 Assigned ▶ Running 0 36
Mar 20 → Mar 26 Scheduled ▶ Running 4 40
Dispatch 0.0d
Coordinators 41.6d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
41.6 days
Over SLA
Created: Jan 28, 2026 Due: Mar 31, 2026 Completed: Mar 26, 2026 (5 days early)
📅
41.0 days Total Age
⏱️
37.0d in Ready for Scheduling Longest Stage
🔄
5 transitions Status Changes
⚠️
38.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00562720
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 64 Pcs https://www.ebiotrack.com/inspection.php?iid=32735
Priority
Standard
Origin
Email
Reason
New Case
Contact
Nallely Carolina Rodriquez
Owner
Kimberly Hardison
Created
Jan 28, 2026
Work Orders from this Case (1)
WO-01340298 (current) Invoiced
Inspection • Michael Russell
Created: Jan 28, 2026 • Closed: Mar 26, 2026
Completed with significant delays
Invoiced • 200 days old
🚨
Primary Delay 37.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 38.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
37.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
4.6d / 2.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3-20 Mburris called spoke w Nallely set for 3-26 10am

🔧 Work Performed
Annual Equipment Electrical Safety Test And Calibration Service
🔍 Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 64 Pcs https://www.ebiotrack.com/inspection.php?iid=32735

Timeline

📞
Case Linked Jan 28, 6:00 AM
Case Number: 00562720
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 28, 9:52 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 37.0 business days
👷
▶
4 Technician Assigned Mar 20, 3:11 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 51d 4h
🗓️
Status: Scheduled by Michael Burris
From: Assigned
To: Scheduled
Duration in Previous: 3m
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-03-26T17:00:00.000+0000
⚠️ 5.0 business days
⏱️
▶
2 5x Labor Added Mar 26, 7:54 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Michael Russell
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 6d 4h, 0m
📄
Status: Ready to Bill by Diane Patton Mar 27, 11:35 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 15h 40m
⏳ 2.0 business days
🧾
Invoice Created Mar 30, 1:03 PM
Invoice Number: SM-257685

Bottlenecks

Ready for Scheduling
Duration: 37.0 business days (threshold: 1.0 business days)
Exceeded by 36.0 business days
Scheduled
Duration: 4.6 business days (threshold: 2.0 business days)
Exceeded by 2.6 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.1 business hours

🔗 Related Artifacts

📞
Case 00562720
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Michael Russell
Scheduled
Mar 26, 1:00 PM
Created
Jan 28, 9:52 AM
Invoice #
SM-257685

Work Details (5)

Name Type Status Qty Amount Date
WL-03161709 Labor Open 1 $0.00 Mar 26, 7:54 PM
WL-03161710 Labor Open 3 $1,292.00 Mar 26, 7:54 PM
WL-03161711 Labor Open 1 $0.00 Mar 26, 7:54 PM
WL-03161712 Travel Open 27 - Mar 26, 7:54 PM
WL-03161713 Travel Open 27 - Mar 26, 7:54 PM

Details