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WO-01340299 ↗ ServiceMax

CenterWell (Humana) • Inspection • PSM

📍 CenterWell - NV - 80 S. MLK — 80 South Martin Luther King BLVD, Las Vegas NV, 89106

Jan 28, 2026 → Mar 26, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (37 biz days late)
Active: 40 biz days
🕐 Clock stopped: Completed (Mar 26, 2026)
▶ Clock Running
Status: Created
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of ? biz days used
36d
▶ Clock Running
Status: Ready for Scheduling
Jan 28 → Mar 20, 2026
36 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 20 → Mar 20, 2026
0 business days (counted)
Running total: 36 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Mar 20 → Mar 26, 2026
4 business days (counted)
Running total: 40 of ? biz days used
Created: Jan 28, 2026 Completed: Mar 26, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 28 → Jan 28 Created ▶ Running 0 0
Jan 28 → Mar 20 Ready for Scheduling ▶ Running 36 36
Mar 20 → Mar 20 Assigned ▶ Running 0 36
Mar 20 → Mar 26 Scheduled ▶ Running 4 40
Dispatch 0.0d
Coordinators 41.4d
Billing 3.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
41.4 days
Over SLA
Billing
3.3 days
Over SLA
Created: Jan 28, 2026 Due: Mar 31, 2026 Completed: Mar 26, 2026 (5 days early)
📅
40.8 days Total Age
⏱️
37.0d in Ready for Scheduling Longest Stage
🔄
7 transitions Status Changes
⚠️
40.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00562721
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 61 Pcs https://www.ebiotrack.com/inspection.php?iid=32734
Priority
Standard
Origin
Email
Reason
New Case
Contact
Karina Huston
Owner
Kimberly Hardison
Created
Jan 28, 2026
Work Orders from this Case (1)
WO-01340299 (current) Invoiced
Inspection • Michael Russell
Created: Jan 28, 2026 • Closed: Mar 26, 2026
Completed with significant delays
Invoiced • 200 days old
🚨
Primary Delay 37.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 40.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
37.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
4.4d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
3.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3-20 Mburris called spoke w Karina set for 3-25 10am

🔧 Work Performed
Annual Equipment Electrical Safety Test And Calibration Service
🔍 Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 61 Pcs https://www.ebiotrack.com/inspection.php?iid=32734

Timeline

📞
Case Linked Jan 28, 6:00 AM
Case Number: 00562721
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 28, 9:57 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 37.0 business days
👷
▶
4 Technician Assigned Mar 20, 3:06 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 51d 4h
🗓️
Status: Scheduled by Michael Burris
From: Assigned
To: Scheduled
Duration in Previous: 3m
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-03-25T17:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Michael Burris Mar 24, 10:55 AM
Scheduled For: 2026-03-25T16:00:00.000+0000
⏳ 2.3 business days
⏱️
▶
2 3x Labor Added Mar 26, 2:09 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Michael Russell
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 5d 11h, 0m
📄
Status: Ready to Bill by Diane Patton Mar 26, 5:42 PM
From: Closed
To: Ready to Bill
Duration in Previous: 15h 31m
⏳ 3.8 business days
📨
▶
3 Status: Invoice Pending Mar 31, 6:27 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-257967
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Ready for Scheduling
Duration: 37.0 business days (threshold: 1.0 business days)
Exceeded by 36.0 business days
Scheduled
Duration: 4.4 business days (threshold: 2.0 business days)
Exceeded by 2.4 business days
Ready to Bill
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days

🔗 Related Artifacts

📞
Case 00562721
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Michael Russell
Scheduled
Mar 25, 12:00 PM
Created
Jan 28, 9:57 AM
Invoice #
SM-257967

Work Details (3)

Name Type Status Qty Amount Date
WL-03160208 Labor Open 0.5 $0.00 Mar 26, 2:09 AM
WL-03160209 Labor Open 2.5 $1,292.00 Mar 26, 2:09 AM
WL-03160210 Travel Open 15 - Mar 26, 2:09 AM

Details