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WO-01340301 ↗ ServiceMax

Healthcare Network • Inspection • PSM

📍 Healthcare Network - Marion E. Fether - Dental Care — 1454 Madison Ave. W., Immokalee FL, 34142

Jan 28, 2026 → Present

⛔ Blocked
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
⚠ 137 biz days overdue
Active: 139 biz days
▶ Clock Running
Status: Created
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of ? biz days used
35d
▶ Clock Running
Status: Ready for Scheduling
Jan 28 → Mar 19, 2026
35 business days (counted)
Running total: 35 of ? biz days used
70d
▶ Clock Running
Status: Assigned
Mar 19 → Jun 29, 2026
70 business days (counted)
Running total: 105 of ? biz days used
▶ Clock Running
Status: Entered
Jun 29 → Jun 29, 2026
0 business days (counted)
Running total: 105 of ? biz days used
34d
▶ Clock Running
Status: On Hold
Jun 29 → Aug 17, 2026
34 business days (counted)
Running total: 139 of ? biz days used
Created: Jan 28, 2026 Today
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 28 → Jan 28 Created ▶ Running 0 0
Jan 28 → Mar 19 Ready for Scheduling ▶ Running 35 35
Mar 19 → Jun 29 Assigned ▶ Running 70 105
Jun 29 → Jun 29 Entered ▶ Running 0 105
Jun 29 → Aug 17 On Hold ▶ Running 34 139
Dispatch 0.0d
Coordinators 107.0d
⚠ Overdue
Dispatch
0.0 days
Coordinators
107.0 days
Over SLA
Created: Jan 28, 2026 Due: Jun 30, 2026 (48 days overdue)
📅
139.7 days Total Age
⏱️
71.0d in Assigned Longest Stage
🔄
3 transitions Status Changes
⚠️
105.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00562722
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 75 Pcs https://www.ebiotrack.com/inspection.php?iid=32736
Priority
Standard
Origin
Email
Reason
New Case
Contact
Rod Stitt
Owner
Kimberly Hardison
Created
Jan 28, 2026
Work Orders from this Case (1)
WO-01340301 (current) On Hold
Inspection
Created: Jan 28, 2026
Behind Schedule - Needs Attention
On Hold • 200 days old
🚨
Primary Delay 71.0 days stuck in "Assigned"
⏱️
Total Delay 105.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
36.0d / 1.0d SLA
Assigned
71.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

***PER CUSTOMER ROD STITT - PLEASE HOLD OFF ON SCHEDULING ANY DENTAL DEPARTMENTS**


6/29/26 AJinerson - Follow up chatter to ASM on how to proceed with Dental WOs since customer wants to hold off on scheduling their Dental inspections until further notice.

6/5/26 AJinerson - Call logged on WO-01349372. Per POC Rod Sitt, Please hold off on scheduling this site for now. Place this WO on hold as they are not ready for inspection. Rod will let us know when the Dental unit is ready to be scheduled.

Chatter to ASM on this on how to proceed since customer does not want service at this time for their Dental Dept.


6/5/26 AJinerson - Call logged on WO-01349372. POC Rod Stitt called to review all of their inspections sites. Some are going on hold until further notice per customer (dental units). Some new locations, some closed locations, gave me list of all sites ready to schedule and confirmed to schedule date/time and send Rod email once scheduled.


6/4/26 AJinerson - Email logged on WO-01349372. I sent an email to POC Rod Stitt regarding scheduling ALL 23 INSPECTIONS. Offering the below dates, asking if he would like to tell us which dates work best for each location or if he would like us to proceed with scheduling services and let him know once scheduled.

Dates offered:

Tuesday, 6/9

Thursday, 6/11 - Friday, 6/12  

Tuesday, 6/16 - Friday, 6/19

Monday, 6/22 - Wednesday, 6/24

Monday, 6/29 - Friday, 7/3

 

6/4/26 AJinerson - Call logged on WO-01349372. Called POC Rod Stitt to schedule all 23 HCP Inspections for Healthcare Network in Immokalee and Naples FL. Left VM for Rod regarding needing to schedule their June inspections and will be sending an email on this. 

**This Account has 23 HCP inspections in total throughout Immokalee, FL - Naples, FL all due in June and have same POC - Rod Stitt*

 

SAME ADDRESS - 1454 Madison Ave. Immokalee:

 

Healthcare Network - Marion E. Fether - Dental Care - 1454 Madison Ave. W. Immokalee, FL 34142 - WO-01340301 – 75 PCS

Healthcare Network - Marion E. Father - Specialty - 1454 Madison Ave. W Immokalee, FL 34142 - WO-01339993 – 41 PCS

Healthcare Network - Marion E. Father - Laboratory - 1454 Madison Ave. W Immokalee, FL 34142 - WO-01339535 – 8 PCS

Healthcare Network - Marion E. Father - Pharmacy – 1454 Madison Ave. W Immokalee, FL 34142 - WO-01339533 – 3 PCS

Healthcare Network - Marion E. Father - Family & Senior Care - 1454 Madison Ave. W. Immokalee, FL 34142 - WO-01339521 – 75 PCS

 

 

SAME ADDRESS - Florida State University, Immokalee:

Healthcare Network - Florida State University - Children’s Care - 1441 Heritage Blvd. Immokalee, FL 34142 - WO-01339781 – 94 PCS

Healthcare Network - Florida State University - Women’s Care - 1441 Heritage Blvd. Immokalee, FL 34142 - WO-01339759 – 76 PCS

 

 

 

Other Immokalee Inspections:

 

Gonzalez Pediatrics - 125 Boston Ave Immokalee, FL 34142 - WO-01368297 – 35 PCS

 

Healthcare Network - iTech - Family & Senior Care - - 508 North 9th St. Suite 142 Immokalee, FL 34142 - WO-01339787 – 35 PCS

 

 

Naples Inspections Same Address - 1845 Veterans Park Drive:

 

North/Arthrex Polaris -Family & Senior Care - 1845 Veterans Park Drive, First Floor Naples, FL 34109 - WO-01340668 – 49 PCS

North/Arthrex Polaris- Children’s Care - 1845 Veterans Park Drive, Second Floor Naples, FL 34109 - WO-01340653 – 57 PCS

 

 Naples SAME Address - 12655 Collier Blvd.:

 

Nichols Community Health Center- Dental Care - 12655 Collier Blvd. Naples, FL 34116 - WO-01349372 – 99 PCS

Nichols Community Health Center- X-RAY - 12655 Collier Blvd. Naples, FL 34116 - WO-01349335 – 13 PCS

Nichols Community Health Center- Convenient Care - 12655 Collier Blvd. Naples, FL 34116 - WO-01349369 – 67 PCS

Nichols Community Health Center- Family & Senior Care - 12655 Collier Blvd. Naples, FL 34116 - WO-01341316 – 48 PCS

Nichols Community Health Center- Women’s Care - 12655 Collier Blvd. Naples, FL 34116 - WO-01341311 – 87 PCS

Nichols Community Health Center- Children’s Care - 12655 Collier Blvd. Naples, FL 34116 - WO-01341310 – 80 PCS

Nichols Community Health Center- Pharmacy - 12655 Collier BLVD Naples, FL 34116 - WO-01341309 – 3 PCS

 

 

 Naples OTHER Inspections:

 

Badra Pediatrics - 9150 Galleria Ct, Unit D Naples, FL 34109 - WO-01368294 – 27 PCS

 

Greater Naples YMCA - Children’s Care - 5450 YMCA Rd. # 102 Naples, FL 34109 - WO-01349914 – 29 PCS

 

Cordero Pediatrics - 1090 6th Ave N Naples, FL 34102 - WO-01368292 – 30 PCS

 

Children’s Care – East - 6350 Davis Blvd. #1001 Naples, FL 34104 - WO-01349639 – 47 PCS

 

Dental Care East - 1749 Heritage Trl., # 801 Naples, FL 34112 - WO-01349631 – 86 PCS

 

 

4/9/26 AJinerson - ASM updating SLA to June 2026 per customer's request. Last service done in June 2025.

 

From <https://csa.lightning.force.com/lightning/r/SVMXC__Service_Order__c/a0oVU000005nibJYAQ/view


3/31/26 SBerry: Due date updated to reflect customer's request

3/31/26 AJinerson - Checking if any update on how to proceed w/ WO since customer was working with ASM and wanting to hold off on scheduling until new contract sent over.


3/30/26 RBerry- Sent teams message to ASM to follow up on scheduling for this account.


3/24/26 AJinerson - Email logged on WO-01340301. Rod sent email over to us and is actively working with ASM SBerry on meeting sometime next week to review how they want to proceed.

*Please hold off on scheduling these WOs for now per POC Rod Stitt until they have updated quote from ASM for their account*


3/24/26 AJinerson - Call logged on WO-01340301. Called and spoke with Rod who informed me that their contract on their end was signed with Anthony Cass, and expired in April 2025. Rod will email us on how they want to proceed w/ renewing their contract/getting with ASM on some location changes for some of their sites, before moving forward with scheduling anything. 


3/20/26 AJinerson - Email logged on WO-01340301. Sent email to Rod Stitt (POC for all 5 locations at this address) offering to schedule tech visit 3/30 - 3/31 for all below WOs.


3/20/26 AJinerson - This address has 5 Departments with separate WOs for each building/dept. (listed below).


Healthcare Network - Marion E. Fether - Dental Care - WO-01340301

(75 PCS)

Healthcare Network - Marion E. Father – Specialty - WO-01339993

(41 PCS)

Healthcare Network - Marion E. Father – Laboratory - WO-01339535

(8 PCS)

Healthcare Network - Marion E. Father – Pharmacy - WO-01339533

(3 PCS)

Healthcare Network - Marion E. Father - Family & Senior Care - WO-01339521 (75 PCS)

⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 75 Pcs https://www.ebiotrack.com/inspection.php?iid=32736

Timeline

📞
Case Linked Jan 28, 6:00 AM
Case Number: 00562722
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Jan 28, 10:01 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 36.0 business days
👷
2 Technician Assigned Mar 19, 9:14 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 49d 22h
🚨 71.0 business days
🆕
Status: Entered by Scott Berry Jun 29, 4:49 PM
From: Assigned, Entered
To: Entered, On Hold
Duration in Previous: 102d 7h, 0m

Bottlenecks

Ready for Scheduling
Duration: 36.0 business days (threshold: 1.0 business days)
Exceeded by 35.0 business days
Assigned
Duration: 71.0 business days (threshold: 4.0 business hours)
Exceeded by 70.5 business days

🔗 Related Artifacts

📞
Case 00562722
Closed

ℹ️ Work Order Details

Status
On Hold
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Unassigned
Scheduled
N/A
Created
Jan 28, 10:01 AM
Invoice #
N/A

Details