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WO-01340302 ↗ ServiceMax

VALLEY AMBULATORY SURGICAL CENTER • Inspection • PSM

📍 Valley Ambulatory Surgical Center - EMSAR — 201 Drift Court, Bethlehem PA, 18020

Jan 28, 2026 → Mar 17, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (30 biz days late)
Active: 33 biz days
🕐 Clock stopped: Completed (Mar 17, 2026)
▶ Clock Running
Status: Created
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of ? biz days used
14d
▶ Clock Running
Status: Ready for Scheduling
Jan 28 → Feb 18, 2026
14 business days (counted)
Running total: 14 of ? biz days used
11d
▶ Clock Running
Status: Assigned
Feb 18 → Mar 5, 2026
11 business days (counted)
Running total: 25 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Mar 5 → Mar 17, 2026
8 business days (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 17 → Mar 17, 2026
0 business days (counted)
Running total: 33 of ? biz days used
Created: Jan 28, 2026 Completed: Mar 17, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 28 → Jan 28 Created ▶ Running 0 0
Jan 28 → Feb 18 Ready for Scheduling ▶ Running 14 14
Feb 18 → Mar 5 Assigned ▶ Running 11 25
Mar 5 → Mar 17 Scheduled ▶ Running 8 33
Mar 17 → Mar 17 Tech On Site ▶ Running 0 33
Dispatch 0.0d
Coordinators 36.0d
Field Work 1.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
36.0 days
Over SLA
Field Work
1.2 days
Created: Jan 28, 2026 Due: Mar 31, 2026 Completed: Mar 17, 2026 (14 days early)
📅
34.0 days Total Age
⏱️
15.0d in Ready for Scheduling Longest Stage
🔄
7 transitions Status Changes
⚠️
33.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00562723
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 42 Pcs https://www.ebiotrack.com/inspection.php?iid=32737
Priority
Standard
Origin
Email
Reason
New Case
Contact
James Pagats
Owner
Kimberly Hardison
Created
Jan 28, 2026
Work Orders from this Case (1)
WO-01340302 (current) Invoiced
Inspection • Philip Krogstad
Created: Jan 28, 2026 • Closed: Mar 17, 2026
Completed with significant delays
Invoiced • 200 days old
🚨
Primary Delay 15.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 33.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
15.0d / 1.0d SLA
Assigned
12.0d / 0.5d SLA
Scheduled
9.0d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Completed
0.7d / 1.0d SLA
Closed
2.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/5 MOwens James replied back any day but 3/18 works to schedule the inspection. Replied back to confirm scheduling for 3/17 with arrival between 8-9am.

3/5 MOwens Sent email to James Pagats about good dates for scheduling the inspection during March.

🔧 Work Performed
Perform annual equipment inspection (37 pcs). Work with staff to find all equipment. Did walk through around site with site lead
🔍 Technician Findings
Perform annual equipment inspection.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 42 Pcs https://www.ebiotrack.com/inspection.php?iid=32737

Timeline

📞
Case Linked Jan 28, 6:00 AM
Case Number: 00562723
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 28, 10:05 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 15.0 business days
👷
▶
2 Technician Assigned Feb 18, 9:21 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 20d 23h
🚨 12.0 business days
🗓️
▶
2 Status: Scheduled Mar 5, 10:38 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-03-17T12:00:00.000+0000
⚠️ 8.9 business days
🔧
Status: Tech On Site by Philip Krogstad Mar 17, 8:32 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 11d 20h
⏱️
3x Labor Added Mar 17, 11:48 AM
Type: Labor, Travel
Status: Open
Qty: 1, 3.5, 44
✔️
Status: Completed by Philip Krogstad Mar 17, 11:54 AM
From: Tech On Site
To: Completed
Duration in Previous: 3h 22m
🏁
Status: Closed by Philip Krogstad Mar 17, 5:49 PM
From: Completed
To: Closed
Duration in Previous: 5h 55m
⏳ 2.8 business days
📄
Status: Ready to Bill by Diane Patton Mar 19, 3:00 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 21h, 0m
⏳ 2.0 business days
🧾
Invoice Created Mar 20, 6:53 PM
Invoice Number: SM-256978

Bottlenecks

Ready for Scheduling
Duration: 15.0 business days (threshold: 1.0 business days)
Exceeded by 14.0 business days
Assigned
Duration: 12.0 business days (threshold: 4.0 business hours)
Exceeded by 11.5 business days
Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days

🔗 Related Artifacts

📞
Case 00562723
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
EBS
Technician
Philip Krogstad
Scheduled
Mar 17, 8:00 AM
Created
Jan 28, 10:05 AM
Invoice #
SM-256978

Work Details (3)

Name Type Status Qty Amount Date
WL-03147172 Labor Open 1 $0.00 Mar 17, 11:48 AM
WL-03147173 Labor Open 3.5 $1,495.00 Mar 17, 11:48 AM
WL-03147174 Travel Open 44 - Mar 17, 11:48 AM

Details