Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340313 ↗ ServiceMax

MIDMARK • Repair • P4

📍 BAYOU CITY VETERINARY HOSPITAL — 4720 Washington Ave Ste D, Houston TX, 77007

Jan 28, 2026 → Jan 29, 2026

✅ Completed
P4 4 business days from creation
Target: Feb 3, 2026
🕐 Clock stopped: Tech Off Site (Jan 30)
✓ SLA Met (4d early)
Dispatch 0.0d
Coordinators 2.0d
Field Work 1.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.0 days
Field Work
1.0 days
Billing
1.4 days
Over SLA
Created: Jan 28, 2026 Due: Feb 3, 2026 Completed: Jan 30, 2026 (4 days early)
📅
2.4 days Total Age
⏱️
2.0d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
1.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00562755
Repair
Closed
Zone 1 Dispatch Type Repair PROBLEM SUMMARY WD Pressure Issues ADDITIONAL NOTES Prefer the tech to arrive in the afternoon. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
Priority
Standard
Origin
Web
Reason
New Case
Contact
Audrey Hirsch
Owner
Kimberly Hardison
Created
Jan 28, 2026
Work Orders from this Case (1)
WO-01340313 (current) Invoiced
Repair • Arturo Diaz
Created: Jan 28, 2026 • Closed: Jan 29, 2026
Completed with minor delays
Invoiced • 106 days old
🚨
Primary Delay 2.0 days stuck in "Scheduled"
⏱️
Total Delay 1.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/28 KKelch caled Audrey to schedule for tomorrow between 3 and 4 pm. Customer confirmed. 

1/28 KHardison - Spoke to Audrey regarding WO. Advised that a coordinator will call for scheduling.

🔧 Work Performed
- discovered air tubing that was installed on previous visit had became disconnected at the fitting - reconnected tubing tightly at fitting. - tested multiple times to ensure tubing did not become disconnected at the fitting under pressure - tests passed. Demonstrated to staff proper working condition - equipment restored and returned to service
🔍 Technician Findings
Normal equipment comditions
⚠️ Problem Description
Zone 1 Dispatch Type Repair PROBLEM SUMMARY WD Pressure Issues ADDITIONAL NOTES Prefer the tech to arrive in the afternoon. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
📄 Description
Midmark AH9000 (Series) Mobile Delivery System (AH9000-001, AH9000-002, AH9000-003)

Timeline

📞
Case Linked Jan 28, 8:33 AM
Case Number: 00562755
Subject: Repair
Status: Closed
📋
▶
2 Work Order Created Jan 28, 10:34 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 4m
👷
▶
4 Technician Assigned Jan 28, 10:53 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 13m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-29T21:00:00.000+0000
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 2m
⏳ 2.0 business days
🔧
▶
2 Status: Tech On Site Jan 29, 2:32 PM
Status: Tech On Site → 3x Labor Added
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.5, 25, 35
⏱️
2x Labor Added Jan 29, 5:19 PM
Type: Labor
Status: Open
Qty: 1
🚗
▶
2 Status: Tech Off Site Jan 29, 10:05 PM
Status: Tech Off Site → Status: Completed
✔️
Status: Completed by Arturo Diaz
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 4m, 0m
⏳ 2.2 business days
📄
Status: Ready to Bill by Nancy Suarez Feb 2, 4:09 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 17h
📨
▶
3 Status: Invoice Pending Feb 3, 11:29 AM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🧾
Invoice Created
Invoice Number: SM-252892

Bottlenecks

Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

📞
Case 00562755
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Arturo Diaz
Scheduled
Jan 29, 4:00 PM
Created
Jan 28, 10:34 AM
Invoice #
SM-252892

Work Details (5)

Name Type Status Qty Amount Date
WL-03083512 Labor Open 0.5 $0.00 Jan 29, 2:35 PM
WL-03083513 Travel Open 25 $110.00 Jan 29, 2:35 PM
WL-03083514 Travel Open 35 $0.00 Jan 29, 2:35 PM
WL-03083833 Labor Open 1 $110.00 Jan 29, 5:19 PM
WL-03083834 Labor Open 1 $0.00 Jan 29, 5:19 PM

Details