2/11/2026 CRamen John called from Midmark with Katelyn on the life. Told her that Brandon is picking up a rental and would be there shortly. She said any time today is fine and are open till 5
1/30/2026 CRamen spoke with Katelyn and she requested repair when Brandon gets back on Wednesday 2/11/2026 with tech arrival between 8-10am.
1/30/2026 CRamen parts deliver Monday
1/29 KHardison: No ETA. Updated due date.
Ship To Name: North Fork Veterinary Clinic LLC
Ship To Address: 252 Allegheny Blvd
Ship To City/State: Brookville, PA 15825-2320
Waybill (Tracking #): 1ZE444250370325696
Carrier: UPS-Parcel-Ground
LINE NO: 1.1 QTY: 1 ITEM: 002-10395-00 SERIAL #: DESCRIPTION: USB SERVICE REPLACEMENT KIT
LINE NO: 2.1 QTY: 1 ITEM: E1-13044-L16 SERIAL #: DESCRIPTION: CABLE ASM USB MINI B EXT, 1.6M
1/28 MOwens Sent chatter to CRamen that this WO would be for Brandon.
1/28 Spoke to Katlyn regarding WO. Advised that a coordinator will call for scheduling. She said that they already received the Parts needed
🔧Work Performed
repair completed as below
reconnected usb cord
tested unit
unit working as intended and placed back into service
🔍Technician Findings
usb cord unplugged from board
⚠️Problem Description
Zone 3
Dispatch Type Repair
PROBLEM SUMMARY
RGIV - usb communication issue
All x-ray WOs:
Mandatory documents:
FDA 2579 Form
2/11/2026 CRamen John called from Midmark with Katelyn on the life. Told her that Brandon is picking up a rental and would be there shortly. She said any time today is fine and are open till 5
📋
Outbound to +18147157498
Completed Jan 30, 2026
1/30/2026 CRamen spoke with Katelyn and she requested repair when Brandon gets back on Wednesday 2/11/2026 with tech arrival between 8-10am.
📋
Outbound to +18147157498
Completed Jan 28, 2026
1/28 Spoke to Katlyn regarding WO. Advised that a coordinator will call for scheduling. She said that they already received the Parts needed
Jan 28, 2026 2:57pm
@Charles Ramen @Lawrence Yoder Midmark X-ray repair that would be for Brandon
Feb 13, 2026 4:04pm
@Brandon Green the Car rental is listed as 0.01, do you need to update the amount.
Mar 13, 2026 1:18pm
@David Carvalho @Lawrence Yoder Gentlemen good afternoon. Why is there a rental car charge on this work order?
📅
WO-01340319 - Repair - VetPro DC X-Ray (wall) - Brookville - North Fork Veterinary Clinic LLC
Feb 11, 2026 10:00am – 12:00pm
Work Order: WO-01340319
Account: MIDMARK
Customer Case Number: SR 1522712
Location: North Fork Veterinary Clinic LLC
Address: 252 Allegheny Blvd, Brookville, PA 15825
Manufacturer: Midmark - Progeny
Model #: VetPro DC X-Ray (wall)
Serial #: L1042848
Contact Name: Katelyn Bartley
Contact Phone: 18147
PDF
FDA-2579_06-25-21-Secured
Jan 28, 2026
PDF
00562757 SRA
Jan 28, 2026
JPG
img327
Feb 11, 2026
JPG
img328
Feb 11, 2026
JPG
img329
Feb 11, 2026
Timeline
📞
Case Linked Jan 28, 8:41 AM
Case Number:00562757
Subject:Repair
Status:Closed
📋
Work Order Created Jan 28, 11:01 AM
Work Order:WO-01340319
Type:Repair
Priority:P4
📅
Status: Ready for Scheduling by Kimberly HardisonJan 28, 11:07 AM
From:Entered
To:Ready for Scheduling
Duration in Previous:5m
👷
▶
2
Technician Assigned Jan 28, 3:09 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Lawrence Yoder
From:Ready for Scheduling
To:Assigned
Duration in Previous:4h 2m
👤
Status: Awaiting Parts - Customer by Rhea BerryJan 28, 3:53 PM
From:Assigned
To:Awaiting Parts - Customer
Duration in Previous:44m
📅
Status: Ready for Scheduling by Kimberly HardisonJan 29, 2:09 PM
From:Awaiting Parts - Customer
To:Ready for Scheduling
Duration in Previous:22h 16m
⏳2.0 business days
📅
▶
2
Dispatch Scheduled Jan 30, 3:00 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Charles Ramen
From:Ready for Scheduling
To:Scheduled
Duration in Previous:1d 0h
⚠️9.0 business days
💵
Expenses Added Feb 11, 10:45 AM
Type:Expenses
Status:Open
Qty:1
📅
Dispatch Scheduled by Charles RamenFeb 11, 11:45 AM
Scheduled For:2026-02-11T15:00:00.000+0000
⏱️
3x Labor Added Feb 11, 8:00 PM
Type:Labor, Travel
Status:Open
Qty:2, 0.5, 105
✔️
Status: Completed by Brandon GreenFeb 11, 8:09 PM
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:12d 5h, 0m
⏳2.5 business days
💵
Status: Billing Review by Nancy SuarezFeb 13, 4:04 PM
From:Closed
To:Billing Review
Duration in Previous:1d 19h
⚠️10.0 business days
✏️
Status: WO Correction Needed by Jennifer JohnsonFeb 27, 2:23 PM
From:Billing Review
To:WO Correction Needed
Duration in Previous:13d 22h
⏳2.0 business days
🏁
Status: Closed by Lawrence YoderMar 2, 11:59 AM
From:WO Correction Needed
To:Closed
Duration in Previous:2d 21h
📄
Status: Ready to Bill by Nancy SuarezMar 3, 10:18 AM
From:Closed
To:Ready to Bill
Duration in Previous:22h 19m
⏳2.0 business days
📨
▶
3
Status: Invoice Pending Mar 4, 1:02 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:3m
🧾
Invoice Created
Invoice Number:SM-255566
Bottlenecks
Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.8 business hours
Scheduled
Duration: 8.6 business days (threshold: 2.0 business days)
Exceeded by 6.6 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Billing Review
Duration: 9.4 business days (threshold: 2.0 business days)
Exceeded by 7.4 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.0 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)