Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Feb 20, 2026
✓ SLA Met (16 biz days early)
🕐 Clock stopped: Completed (Jan 28, 2026)
▶ Clock Running
Status: Created
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: On Hold
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Jan 28, 2026
Completed: Jan 28, 2026
Show SLA Clock Detail (3 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Jan 28 → Jan 28 |
Created |
▶ Running
|
0 |
0 |
| Jan 28 → Jan 28 |
On Hold |
▶ Running
|
0 |
0 |
| Jan 28 → Jan 28 |
Assigned |
▶ Running
|
0 |
0 |
Holding (excluded from total)
0.0 days
Billing
4.3 days
Over SLA
Created: Jan 28, 2026
Due: Feb 20, 2026
Completed: Jan 28, 2026 (23 days early)
⏱️
3.0d in Ready to Bill
Longest Stage
🔄
6 transitions
Status Changes
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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🎫
Case #00562931
Oak Street Health - 48 Hour - 142358: New Work Order Assigned
Closed
Work Order #142358
Area: Exam Room - 2
Work Order Description:
otoscope in exam room 2 not working
🚨
Primary Delay
3.0 days stuck in "Ready to Bill"
⏱️
Total Delay
2.8 business days over SLA thresholds
SLA vs Actual Time by Status
Completed
0.0d
/ 1.0d SLA
Ready to Bill
3.0d
/ 1.0d SLA
Invoice Pending
1.3d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔧
Work Performed
sent troubleshooting email - site replied requesting a tech onsite
🔍
Technician Findings
sent troubleshooting email - site replied requesting a tech onsite
⚠️
Problem Description
Work Order #142358
Area: Exam Room - 2
Work Order Description:
otoscope in exam room 2 not working https://www.ebiotrack.com/workorder.php?wo=71198
Timeline
📞
Case Number:
00562931
Subject:
Oak Street Health - 48 Hour - 142358: New Work Order Assigned
Status:
Closed
📋
⏸️
From:
Entered
To:
On Hold
Duration in Previous:
0m
⏱️
👷
From:
On Hold, Assigned
To:
Assigned, Completed
Duration in Previous:
13m, 0m
🏁
From:
Completed
To:
Closed
Duration in Previous:
0m
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
22h 13m
📨
From:
Ready to Bill
To:
Invoice Pending
Duration in Previous:
4d 6h
🧾
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
21h 32m
Bottlenecks
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.4 business hours
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Work Details (1)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-03081556 |
Labor |
Open |
0.05 |
$30.64 |
Jan 28, 12:33 PM |