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WO-01340420 ↗ ServiceMax

Newaukum Valley Veterinary Services • Asset Tagging • PSM

📍 Newaukum Valley Veterinary Services — 1214 NW STATE AVE, Chehalis WA, 98532

Jan 28, 2026 → Feb 11, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (7 biz days late)
Active: 10 biz days
🕐 Clock stopped: Completed (Feb 11, 2026)
▶ Clock Running
Status: Created
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of ? biz days used
10d
▶ Clock Running
Status: Scheduled
Jan 28 → Feb 11, 2026
10 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 10 of ? biz days used
Created: Jan 28, 2026 Completed: Feb 11, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 28 → Jan 28 Created ▶ Running 0 0
Jan 28 → Jan 28 Ready for Scheduling ▶ Running 0 0
Jan 28 → Jan 28 Assigned ▶ Running 0 0
Jan 28 → Feb 11 Scheduled ▶ Running 10 10
Feb 11 → Feb 11 Tech On Site ▶ Running 0 10
Dispatch 0.0d
Coordinators 10.6d
Field Work 1.3d
Billing 12.6d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
10.6 days
Over SLA
Field Work
1.3 days
Billing
12.6 days
Over SLA
Created: Jan 28, 2026 Due: Feb 27, 2026 Completed: Feb 12, 2026 (15 days early)
📅
11.1 days Total Age
⏱️
10.6d in Scheduled Longest Stage
🔄
11 transitions Status Changes
⚠️
19.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00562983
eBiotrack - New Inspection Created
Closed
Asset Tagging https://www.ebiotrack.com/inspection.php?iid=32739
Priority
High
Origin
Email
Reason
New Case
Contact
Marissa Larson
Owner
Kimberly Hardison
Created
Jan 28, 2026
Work Orders from this Case (1)
WO-01340420 (current) Invoiced
Asset Tagging • Tim Holman
Created: Jan 28, 2026 • Closed: Feb 11, 2026
Completed with significant delays
Invoiced • 197 days old
🚨
Primary Delay 10.6 days stuck in "Scheduled"
⏱️
Total Delay 19.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
10.6d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Completed
0.6d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Billing Review
4.0d / 2.0d SLA
Ready to Bill
8.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/20/26 DPatton - bill to MWI per Dylan teams meeting

2/16/26 DPatton - This location doesn't have subscription services box checked. Do we need to bill this to the location and not MWI ?


1-28 Mburris called site and set w/ Marissa Larson needs 2-11 at 10am only days that works for site are Mondays and Wed

🔧 Work Performed
tagged 61 assets
🔍 Technician Findings
asset tagging
⚠️ Problem Description
Asset Tagging https://www.ebiotrack.com/inspection.php?iid=32739

Timeline

📞
Case Linked Jan 28, 1:43 PM
Case Number: 00562983
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 28, 1:50 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 28, 2:04 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 13m
🗓️
▶
2 Status: Scheduled Jan 28, 2:11 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-02-11T18:00:00.000+0000
⚠️ 8.0 business days
📅
Dispatch Scheduled by Michael Burris Feb 6, 12:21 PM
Scheduled For: 2026-02-11T17:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Tim Holman Feb 11, 12:01 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 13d 21h
✔️
▶
2 Status: Completed Feb 11, 5:42 PM
Status: Completed → 3x Labor Added
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 2, 4, 80
🏁
Status: Closed by Tim Holman Feb 11, 10:21 PM
From: Completed
To: Closed
Duration in Previous: 4h 38m
⏳ 2.2 business days
💵
Status: Billing Review by Diane Patton Feb 16, 1:47 PM
From: Closed
To: Billing Review
Duration in Previous: 4d 15h
⏳ 4.0 business days
🏁
Status: Closed by Dylan Nakoff Feb 20, 2:23 PM
From: Billing Review
To: Closed
Duration in Previous: 4d 0h
📄
Status: Ready to Bill by Diane Patton Feb 20, 2:31 PM
From: Closed
To: Ready to Bill
Duration in Previous: 7m
⚠️ 9.0 business days
📨
Status: Invoice Pending by Diane Patton Mar 4, 1:46 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 11d 23h
💰
Status: Invoiced by Diane Patton Mar 4, 1:52 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 6m
🧾
Invoice Created Mar 4, 5:29 PM
Invoice Number: SM-255587

Bottlenecks

Scheduled
Duration: 10.6 business days (threshold: 2.0 business days)
Exceeded by 8.6 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Billing Review
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 8.6 business days (threshold: 1.0 business days)
Exceeded by 7.6 business days

🔗 Related Artifacts

📞
Case 00562983
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Asset Tagging
Branch
N/A
Technician
Tim Holman
Scheduled
Feb 11, 12:00 PM
Created
Jan 28, 1:50 PM
Invoice #
SM-255587

Work Details (3)

Name Type Status Qty Amount Date
WL-03101714 Labor Open 2 $0.00 Feb 11, 5:46 PM
WL-03101715 Labor Open 4 $695.00 Feb 11, 5:46 PM
WL-03101716 Travel Open 80 $275.00 Feb 11, 5:46 PM

Details