***Location does not have key. Please order key and give to pharmacy after service is complete***
Use this password to access the kiosk: FAME#APQ
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
4.3.26 hshaw - missing Labor & FSR form with cust signature
🔧Work Performed
Replaced E100 Cradle point modem and connected it to the Higi network. Higi failed CCT PM Procedures. Phil from L2 advised to leave site and return after additional higi training. Higi CCT electrical leads frayed off when disconnecting it from the higi.
🔍Technician Findings
Replaced E100 Cradle point modem and connected it to the Higi network. Higi failed CCT PM Procedures. Phil from L2 advised to leave site and return after additional higi training. Higi CCT electrical leads frayed off when disconnecting it from the higi.
⚠️Problem Description
Special Instructions: Heartbeat Missing "Weight Scale”.
Tech will be shipped replacement OptConnect Cellular modem. Tech will replace all parts and restore connectivity. Tech will take a user test and verify results are emailed back to them to verify the kiosk is online.
Tech will be sent Key to Kiosk
***Location does not have key. Please order key and give to pharmacy after service is complete***
Use this password to access the kiosk: FAME#APQ
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄Description
Higi Green Kiosk with 4G installed
📋
Outbound to +18014782400
Completed Feb 5, 2026
Per Debbie, the TS is not working enough to test weight. sometimes it will respond with the wrong letter, but most times it does not respond at all.
📋
Outbound to +18014782400
Completed Jan 28, 2026
Spoke to Cameron/pharmacy, the unit is plugged in and working properly. Unit is offline in the portal. He rebooted. Lights are working. He was not sure about the key, he said a tech was out not too long ago, but none of the keys were labeled. If they find one that fits into the unit they will call us back.
Jan 29, 2026 11:47am
@Fernando Lemos heads up added this to you
Feb 2, 2026 3:34pm
Replaced E100 Cradle point modem and connected it to the Higi network. Higi failed CCT PM Procedures. Phil from L2 advised to leave site and return after additional higi training. Higi CCT electrical leads frayed off when disconnecting it from the higi. New CCT ordered.
Apr 1, 2026 6:54am
@Fernando Lemos This WO needs to be closed out and marked for Follow Up needed since the work was not completed. cc @Nicholas Willick
@Jessica Foley Please work with @Fernando Lemos and @Nicholas Willick to get a follow up WO created ASAP once they get this WO finalized and closed out.
Apr 1, 2026 1:37pm
Fernando Lemos12:12 PM
Hi Nicole, I did a parts order cancellation request on a part order associated with WO-01340434. Can you undo that, and I’ll just close it normally as received…
Apr 1, 2026 1:39pm
@Fernando I moved parts order 00089198 back to OPEN status. You should be able to close it normally as received now.
📅
WO-01340434 - Repair/PM - ZT2776-4G - Salt Lake City - Sam's Club #6686
Jan 30, 2026 1:00pm – 3:00pm
Work Order: WO-01340434
Account: HIGI LLC
Customer Case Number: SD-333622
Location: Sam's Club #6686
Address: 300 WEST 1905 SO., Salt Lake City, UT 84115
Manufacturer: Higi
Model #: ZT2776-4G
Serial #: CSA-2016014910
Contact Name:
Contact Phone:
Contact Email:
Due Date: 2/3/2026
Scheduled Date/Ti
SNOTE
notes from CF-82577
Feb 5, 2026
Timeline
📞
Case Linked Jan 28, 12:04 PM
Case Number:00562929
Subject:good, ck portal
Status:Closed
📋
Work Order Created Jan 28, 2:17 PM
Work Order:WO-01340434
Type:Repair/PM
Priority:P4
🔍
Status: L2 Screening by Sherry ReichJan 28, 2:31 PM
From:Entered
To:L2 Screening
Duration in Previous:14m
📦
▶
2
Parts Requested Jan 28, 3:17 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Emmanuel Morales
From:L2 Screening
To:Awaiting Parts
Duration in Previous:45m
📅
Status: Ready for Scheduling by Robert CoxJan 28, 3:47 PM