Detailed work order timeline, KPIs, and analysis
MIDMARK • Repair • P4
📍 Thrive Affordable Vet Care — 7790 Charlotte Highway #2537, Fort Mill SC, 29707
Jan 28, 2026 → Apr 22, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Jan 28 → Jan 28 | Created | ▶ Running | 0 | 0 / 4 |
| Jan 28 → Jan 28 | Ready for Scheduling | ▶ Running | 0 | 0 / 4 |
| Jan 28 → Jan 29 | Assigned | ▶ Running | 1 | 1 / 4 |
| Jan 29 → Apr 9 | Awaiting Parts - Customer | ⏸ Paused | 49 | — |
| Apr 9 → Apr 10 | Ready for Scheduling | ▶ Running | 1 | 2 / 4 |
| Apr 10 → Apr 22 | Assigned | ▶ Running | 8 | 10 / 4 |
| Apr 22 → Apr 22 | Entered | ▶ Running | 0 | 10 / 4 |
4/22 MOwens Chelsea Norris from Midmark replied back that they are closing this dispatch.
4/21 MOwens Brook replied to the email that another repair company came and completed the repair on this autoclave. Sent email to Midmark that the customer got another repair company to repair this autoclave
4/21 MOwens Sent an email to Brook asking her to reply back if a return trip is needed for this autoclave.
4/17 MOwens Called to speak to Brook McPhail. Left a am for her to call back.
4/17/2026jsells
email communication between coordinator and customer contact Brook at the number 8036503366
4/16/2026jsells
Midmark is trying to ensure the customer has been taken care of, and in turn, be able to close the Service Request so we can pay your company for the service provided.
Please provide a status update.
If technical assistance is needed, contact:
Medical:
844-856-1230
Veterinary:
844-856-1232
Animal Health Imaging:
ImagingTechSupport@midmark.com
844-856-1232 Option 3
4/9 MOwens Called to speak to Brook McPhail but the line rings fast busy. Sent email back to Midmark to advise on what needs to happen with this WO.
4/9/26 RBerry- Sent teams message to ASC to follow up with customer. Notes below states site was ordering parts. Also directed ASC to provide an update to Midmark. Placed WO into RFS status.
4/1 MOwens Tried to call Brook McPhail cell number but the call was disconnected.
4/1/2026jsells
Midmark is following up on SR 1527808 which is still pending your invoice and service report.
Midmark is trying to ensure the customer has been taken care of, and in turn, be able to close the Service Request so we can pay your company for the service provided.
Please provide a status update.
If technical assistance is needed, contact:
Medical:
844-856-1230
Veterinary:
844-856-1232
Animal Health Imaging:
ImagingTechSupport@midmark.com
844-856-1232 Option 3
2/24 MOwens Called the cell number for Brook McPhail but she did not answer the call. Could not leave a vm.
1/29 MOwens Called and spoke to Brook McPhail. Jenny at Thrive Corp ordered the parts list below for this repair. 002-0504-00. Brook will call or email once they receive the part to schedule the repair visit.
Brook's cell number 803-225-6254
803-650-3366
1/29 MOwens Called to speak to Brook McPhail but rang fast busy. No one answered.
1/28 MOwens Tried to call and speak to Brook McPhail but got a fast busy ring. Will try back later.
01/28/2026 SRobinson- Called Brook McPhail, 843) 650-4457. Call went to busy dial tone. Sending email to 2507hom@petco.com with the WO# and advising a coordinator will be reaching out to schedule.