Higi, 1st call. Call back this afternoon, per customer
Closed
WO-01332789
Per Lynn, both screens are blank. Looks liken it's getting no power. She asked if I can call back later this afternoon for them to check the outlet.
Please order key and give to pharmacy after service is complete***
Use this password to access the kiosk:
2#2@!Z!E
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
1/29 KSmith -- Per Shawn, send Luis for this repair/PM. Rather miss the SLA by 1 day and have the repair and PM completed by an EMSAR FSE than send to WM for the repair (and potentially still miss the SLA)
🔧Work Performed
**Upon arrival I notice unit was in service. Because of the parts I went ahead and started to check to see if any of the parts will be needed to “repair” this unit ans ultimately complete the pm.
**Checked voltage at wall and at the main power supply to confirm I was getting proper voltage. Wall was 120 and power supply 12 V’s so no need to replace power supply.
**Wires in the back were very unorganized and a few things plugged in that didn’t need to be.
**Ran a full cycle test to confirm unit working properly before I began my pm.
**Spoke with Emmanuel @L2 to confirm everything good on his end so I can continue with pm.
**PM Complete
**Visual and function tested all working components of the unit. Everything is in good working order and operating as it should.
**Wiped down with cavicide spray.
**Cycle tested.
🔍Technician Findings
Unit of n service
**Unit had ads running g on top monitor and higi welcomed menu on touch screen
⚠️Problem Description
Tech will be shipped replacement PC, main 12Volt DC power supply, main power cord, and power strip for this repair. Tech must have multimeter on site for repair.
Replace applicable parts. Once replaced, tech must use multimeter ensure that DC components are only connected to the 12 VDC terminals. Tech will contact Level 2 before starting to receive direction on steps to perform and parts to test/replace.
Use this password to access the kiosk:
2#2@!Z!E
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist
Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details
Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order
If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field
Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock )
Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
Rejection comments
Email Body
📄Description
Merge KMY Kiosk
📋
Outbound to +15085436174
Completed Jan 28, 2026
Per Charley, They are not getting power. Outlet is working. They have a key
📋
Outbound to +15085436174
Completed Jan 28, 2026
Per Lynn, both screens are blank. Looks liken it's getting no power. She asked if I can call back later this afternoon for them to check the outlet.
Work Order: WO-01340452
Account: HIGI LLC
Customer Case Number: SD-333461
Location: Stop&Shop 494
Address: 141 Main Street, Foxboro, MA 02035
Manufacturer: Merge SH Holdings, Inc.
Model #: KMY8202F
Serial #: KMY-120328650-391
Contact Name:
Contact Phone: 5085436174
Contact Email:
Due Date: 2/3/20