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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340457 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Aid Animal Hospital — 8345 Wornall Rd, Kansas City MO, 64114-5817

Jan 28, 2026 → Feb 17, 2026

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Feb 3, 2026
✗ SLA Missed (7 biz days late)
Active: 11 biz days
Paused: 2 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Feb 17, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
5d
▶ Clock Running
Status: Scheduled
Jan 28 → Feb 4, 2026
5 business days (counted)
Running total: 5 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 5 of 4 biz days used
▶ Clock Running
Status: Completed
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 5 of 4 biz days used
▶ Clock Running
Status: Incomplete
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 5 of 4 biz days used
⏸ Clock Paused
Status: Awaiting Parts - Customer
Feb 4 → Feb 5, 2026
1 business day (not counted)
▶ Clock Running
Status: Reschedule
Feb 5 → Feb 6, 2026
1 business day (counted)
Running total: 6 of 4 biz days used
⏸1d
⏸ Clock Paused
Status: Awaiting Parts - Customer
Feb 6 → Feb 9, 2026
1 business day (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 6 of 4 biz days used
2d
▶ Clock Running
Status: Assigned
Feb 9 → Feb 11, 2026
2 business days (counted)
Running total: 8 of 4 biz days used
3d
▶ Clock Running
Status: Scheduled
Feb 11 → Feb 17, 2026
3 business days (counted)
Running total: 11 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 11 of 4 biz days used
Created: Jan 28, 2026 Completed: Feb 17, 2026
Business Days Used 11 / 4
0 4d budget +7d over
Show SLA Clock Detail (14 periods)
Period Status Clock Biz Days Running Total
Jan 28 → Jan 28 Created ▶ Running 0 0 / 4
Jan 28 → Jan 28 Ready for Scheduling ▶ Running 0 0 / 4
Jan 28 → Jan 28 Assigned ▶ Running 0 0 / 4
Jan 28 → Feb 4 Scheduled ▶ Running 5 5 / 4
Feb 4 → Feb 4 Tech On Site ▶ Running 0 5 / 4
Feb 4 → Feb 4 Completed ▶ Running 0 5 / 4
Feb 4 → Feb 4 Incomplete ▶ Running 0 5 / 4
Feb 4 → Feb 5 Awaiting Parts - Customer ⏸ Paused 1 —
Feb 5 → Feb 6 Reschedule ▶ Running 1 6 / 4
Feb 6 → Feb 9 Awaiting Parts - Customer ⏸ Paused 1 —
Feb 9 → Feb 9 Ready for Scheduling ▶ Running 0 6 / 4
Feb 9 → Feb 11 Assigned ▶ Running 2 8 / 4
Feb 11 → Feb 17 Scheduled ▶ Running 3 11 / 4
Feb 17 → Feb 17 Tech On Site ▶ Running 0 11 / 4
Dispatch 0.0d
Material Management 2.8d
Coordinators 13.7d
Field Work 1.1d
Incomplete 0.2d (excluded)
Billing 2.8d
✗ SLA Missed
Dispatch
0.0 days
Material Management
2.8 days
Coordinators
13.7 days
Over SLA
Field Work
1.1 days
Incomplete (excluded from total)
0.2 days
Billing
2.8 days
Over SLA
Created: Jan 28, 2026 Due: Feb 16, 2026 Completed: Feb 17, 2026 (on time)
📅
13.5 days Total Age
⏱️
5.5d in Scheduled Longest Stage
🔄
18 transitions Status Changes
⚠️
10.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Thomas J Langenberg Jr — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 4, 2026
Visit 2 Feb 17, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00562964
Repair
Closed
Travel Zone 1 PROBLEM SUMMARY NWD hs issue ADDITIONAL NOTES Can ask for Kayla if Kara Marden Is unavailable. If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
Priority
Standard
Origin
Web
Reason
New Case
Contact
Kara Marden
Owner
Shelby Robinson
Created
Jan 28, 2026
Work Orders from this Case (1)
WO-01340457 (current) Invoiced
Repair • Thomas J Langenberg Jr
Created: Jan 28, 2026 • Closed: Feb 17, 2026
Completed with significant delays
Invoiced • 197 days old
🚨
Primary Delay 5.5 days stuck in "Scheduled"
⏱️
Total Delay 10.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
3.0d / 0.5d SLA
Scheduled
9.1d / 2.0d SLA
Tech On Site
1.1d / 1.0d SLA
Incomplete
0.2d
Awaiting Parts - Customer
2.8d
Reschedule
1.5d / 2.0d SLA
Closed
4.4d / 1.0d SLA
WO Correction Needed
1.1d
Ready to Bill
1.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/20/26 NSuarez the SRA for date of service 2/17/2026 was filled out on the wrong SRA the service request on that SRA is for 1533628 this wo has Service request SR 1526960 please fill out form attached by Shelby Robinson for date of service 2/17/2026.

2/11 KKelch called Vanessa to schedule for 2/17 between 12 and 2 pm. Customer confirmed. Call logged on WO-01349935

2/10 KKelch called Kara to schedule for 2/17 between 9 and 11 am. Advised to call back on Thursday. Call logged on WO-01349935

02/09/2026 Emartin

Order No: 753588


Customer PO No: SR1526960


Customer: Aid Animal Hospital


Service Request NO: 1526960


  


Ship To Name: Aid Animal Hospital


Ship To Address: 8345 Wornall Rd    


Ship To City/State: Kansas City, MO 64114-5817


Waybill (Tracking #): 1ZE444250370818074


Carrier: UPS-Parcel-Ground


  


The following items have shipped from Midmark Corporation on: 06-FEB-2026


  


LINE NO: 1.1 QTY: 1 ITEM: 120721-01 SERIAL #: DESCRIPTION: TUBING STRAIGHT-4HL NON SWVL


LINE NO: 2.1 QTY: 1 ITEM: 002-1368-00 SERIAL #: DESCRIPTION: 4-HOLE TUBING HAND PIECE KIT, VETPRO 1000


LINE NO: 3.1 QTY: 1 ITEM: 014-0653-00 SERIAL #: DESCRIPTION: CONNECTOR, 1/4 MPT X 1/4 TB, PL


LINE NO: 4.1 QTY: 1 ITEM: 014-0619-00 SERIAL #: DESCRIPTION: SHUT OFF VALVE, 1/4 NPT


2/9 KKelch called Kara to schedule for 2/13 between 12 and 2 pm. Advised to call back tomorrow. Call logged on WO-01349935

2/4 KWeiss, W/O is a Midmark dispatch, parts being supplied by Midmark. Nothing for L2 to quote. Moving w/o to awaiting parts-customer.

1/28 KKelch called Kara to schedule for 2/4 between 1:30 and 2:30 pm. Kayla confirmed. 

01/28/2026 SRobinson- Called Kara Marden, 18163634922. She is OOO today. Sending email to aidanimalhospitalwaldo@gmail.com with the WO# and advising a coordinator will be reaching out to schedule.

🔧 Work Performed
found high speed tubing has leaks, polisher tubing has leaks, bleed valve is also leaking. Advised customer the unit also needs a PM 2/17/2026-Replaced tubing for polisher, and drill as well as bleed valve and tubing fitting
🔍 Technician Findings
high speed hand piece issues.
⚠️ Problem Description
Travel Zone 1 PROBLEM SUMMARY NWD hs issue ADDITIONAL NOTES Can ask for Kayla if Kara Marden Is unavailable. If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
📄 Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)

Timeline

📞
Case Linked Jan 28, 1:02 PM
Case Number: 00562964
Subject: Repair
Status: Closed
📋
Work Order Created Jan 28, 2:49 PM
Work Order: WO-01340457
Type: Repair
Priority: P4
📅
Status: Ready for Scheduling by Shelby Robinson Jan 28, 2:56 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 6m
👷
▶
4 Status: Assigned Jan 28, 3:03 PM
Status: Assigned → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Kaitlyn Kelch
Technician: Thomas J Langenberg Jr
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-04T19:30:00.000+0000
⚠️ 6.0 business days
🔧
Status: Tech On Site by Thomas Langenberg Feb 4, 1:33 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 22h
🔩
4x Parts Added Feb 4, 2:41 PM
Type: Parts
Status: Open
Qty: 1
⏱️
▶
2 5x Labor Added Feb 4, 3:42 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Thomas Langenberg
From: Tech On Site, Completed
To: Completed, Incomplete
Duration in Previous: 2h 11m, 0m
👤
Status: Awaiting Parts - Customer by Keith Weiss Feb 4, 5:41 PM
From: Incomplete
To: Awaiting Parts - Customer
Duration in Previous: 1h 57m
🔄
Status: Reschedule by Stephanie Ramen Feb 5, 3:08 PM
From: Awaiting Parts - Customer
To: Reschedule
Duration in Previous: 21h 26m
👤
Status: Awaiting Parts - Customer by Kaitlyn Kelch Feb 6, 1:59 PM
From: Reschedule
To: Awaiting Parts - Customer
Duration in Previous: 22h 51m
⏳ 2.0 business days
📅
Status: Ready for Scheduling by Erin Martin Feb 9, 10:28 AM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 2d 20h
👷
▶
2 Technician Assigned Feb 9, 10:43 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 14m
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Feb 11, 1:50 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-17T18:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Thomas Langenberg Feb 17, 11:56 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 22h
⏱️
▶
2 Labor Added Feb 17, 6:50 PM
Labor Added → Status: Completed
✔️
Status: Completed by Thomas Langenberg
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 6h 55m, 0m
⏳ 3.6 business days
✏️
Status: WO Correction Needed by Nancy Suarez Feb 20, 6:28 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 2d 23h
⏳ 1.7 business days
🏁
Status: Closed by Thomas Langenberg Feb 23, 4:08 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 2d 21h
📄
Status: Ready to Bill by Nancy Suarez Feb 24, 1:08 PM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 0m
📨
▶
3 Status: Invoice Pending Feb 25, 12:37 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-254890

Bottlenecks

Scheduled
Duration: 5.5 business days (threshold: 2.0 business days)
Exceeded by 3.5 business days
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 3.6 business days (threshold: 2.0 business days)
Exceeded by 1.6 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.9 business hours
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.9 business hours

🔗 Related Artifacts

📞
Case 00562964
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Thomas J Langenberg Jr
Scheduled
Feb 17, 1:00 PM
Created
Jan 28, 2:49 PM
Invoice #
SM-254890

Work Details (10)

Name Type Status Qty Amount Date
WL-03091426 Parts Open 1 $0.00 Feb 4, 2:41 PM
WL-03091427 Parts Open 1 $0.00 Feb 4, 2:41 PM
WL-03091428 Parts Open 1 $0.00 Feb 4, 2:41 PM
WL-03091429 Parts Open 1 $0.00 Feb 4, 2:41 PM
WL-03091528 Labor Open 0.55 $0.00 Feb 4, 3:42 PM
WL-03091529 Labor Open 1.2 $137.50 Feb 4, 3:42 PM
WL-03091530 Labor Open 0.53333333333333 $0.00 Feb 4, 3:42 PM
WL-03091531 Travel Open 10 $110.00 Feb 4, 3:42 PM
WL-03091532 Travel Open 20 $0.00 Feb 4, 3:42 PM
WL-03109297 Labor Open 2.75 $302.50 Feb 17, 6:50 PM

Details