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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340489 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Halls Warehouse Corps — 501 Kentile Rd, South Plainfield NJ, 07080

Jan 28, 2026 → Feb 5, 2026

✅ Completed
PC Per client agreement
Target: Feb 28, 2026
🕐 Clock stopped: Tech Off Site (Feb 6)
✓ SLA Met (22d early)
Dispatch 0.1d
Coordinators 3.3d
Field Work 4.3d
Billing 1.4d
✓ SLA Met
Dispatch
0.1 days
Coordinators
3.3 days
Over SLA
Field Work
4.3 days
Over SLA
Billing
1.4 days
Over SLA
Created: Jan 28, 2026 Due: Feb 28, 2026 Completed: Feb 6, 2026 (22 days early)
📅
6.9 days Total Age
⏱️
4.3d in Tech On Site Longest Stage
🔄
12 transitions Status Changes
⚠️
8.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Israel Martell — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 2, 2026
Visit 2 Feb 3, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00563075
URGENT Philips WO Request
Closed
PM - Contract - BG Required PM - CON1166451
Priority
High
Origin
Email
Reason
New Case
Contact
Shawn Higgs
Owner
Erin Martin
Created
Jan 28, 2026
Work Orders from this Case (1)
WO-01340489 (current) Invoiced
Preventive Maintenance • Israel Martell
Created: Jan 28, 2026 • Closed: Feb 5, 2026
Completed with minor delays
Invoiced • 106 days old
🚨
Primary Delay 4.3 days stuck in "Tech On Site"
⏱️
Total Delay 8.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
0.3d / 2.0d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Tech On Site
4.3d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/02/2026 SRobinson- Dispatching WO to Israel for this week as requested.

🔧 Work Performed
2/02/2026 - IM - Annual PM
🔍 Technician Findings
2/02/2026 - IM - Annual PM
⚠️ Problem Description
PM - Contract - BG Required PM - CON1166451
📄 Description
V60 Ventilator
📞 Call Description
PM - Contract - BG Required PM

Timeline

📞
Case Linked Jan 28, 3:55 PM
Case Number: 00563075
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Jan 28, 4:11 PM
Work Order: WO-01340489
Type: Preventive Maintenance
Priority: PC
👷
▶
4 Technician Assigned Jan 28, 4:52 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Megan Klose
From: Entered
To: Assigned
Duration in Previous: 40m
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-01-29T13:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Assigned
To: Scheduled
Duration in Previous: 4m
🆕
▶
2 Status: Entered Jan 28, 7:04 PM
Status: Entered → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Megan Klose
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 3.6 business days
📅
▶
4 Dispatch Scheduled Feb 2, 1:08 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled → Status: Tech On Site
👷
Technician Assigned by Shelby Robinson
Technician: Israel Martell
🗓️
Status: Scheduled by Shelby Robinson
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 4d 18h
🔧
Status: Tech On Site by Israel Martell
From: Scheduled
To: Tech On Site
Duration in Previous: 2m
⏱️
5x Labor Added Feb 2, 9:54 PM
Type: Labor, Travel
Status: Open
Qty: 2, 7.5, 2.5, 81, 82
⏱️
5x Labor Added Feb 3, 8:14 PM
Type: Labor, Travel
Status: Open
Qty: 2, 7.5, 2.5, 81, 82
⏳ 2.5 business days
🚗
Status: Tech Off Site by Israel Martell Feb 5, 11:33 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 3d 10h
✔️
▶
2 Status: Completed Feb 5, 11:41 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Israel Martell
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 4.0 business days
⏱️
▶
2 Labor Added Feb 11, 9:26 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 9h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 12, 3:51 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 6h
💰
Status: Invoiced by Josh Longway Feb 13, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 9m

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Tech On Site
Duration: 4.3 business days (threshold: 1.0 business days)
Exceeded by 3.3 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

📞
Case 00563075
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Israel Martell
Scheduled
Feb 2, 8:00 AM
Created
Jan 28, 4:11 PM
Invoice #
N/A

Work Details (11)

Name Type Status Qty Amount Date
WL-03088909 Labor Open 2 $0.00 Feb 2, 9:54 PM
WL-03088910 Labor Open 7.5 $450.00 Feb 2, 9:54 PM
WL-03088911 Labor Open 2.5 $465.00 Feb 2, 9:54 PM
WL-03088912 Travel Open 81 $0.00 Feb 2, 9:54 PM
WL-03088913 Travel Open 82 $0.00 Feb 2, 9:54 PM
WL-03090392 Labor Open 2 $0.00 Feb 3, 8:14 PM
WL-03090393 Labor Open 7.5 $450.00 Feb 3, 8:14 PM
WL-03090394 Labor Open 2.5 $465.00 Feb 3, 8:14 PM
WL-03090395 Travel Open 81 $0.00 Feb 3, 8:14 PM
WL-03090396 Travel Open 82 $0.00 Feb 3, 8:14 PM
WL-03100647 Labor Open 0.016666666666667 $228.00 Feb 11, 9:26 AM

Details