Follow up to WO-01328562
Inspection #: 32239
Asset ID: 20080014
Serial #: 100013360914
Model: Welch Allyn - ProBP 3400
Notes: Will not power on. Follow-up required. Recommend remove from service. Parts Needed- Emsar to follow up with quote for needed replacement part. Note: unit will not power on, it could be the battery or the controller PCB of the unit.
2/20 KKelch called Martha to schedule for 2/24 between 2:30 and 3:30 pm. Customer confirmed. Call logged on WO-01352722
2/11/2026 Sramen - chatter to FSE/SUP asking why this is in reschedule status. There are no notes and no documentation ont he wo.
2/7/26 RBerry- updated due date based on parts. Updated delay code.
2/6 KKelch Martha called me back to schedule for 2/10 between 3 and 4 pm. Customer confirmed. Call logged on WO-01340496
🔧Work Performed
Inspected unit from supply room; device failed to power on via wall outlet or new battery. Following service manual protocols, I verified the battery contact harness for proper polarity, damage, and a secure connection to J2 on the main board. I also confirmed the flex cable was properly seated in J5. Despite these internal checks, the unit remains non-functional, suggesting the need for a power button and main board replacement.
Talked with the customer and they said they don't want to order any parts, and they are just going to decommission the unit.
🔍Technician Findings
Unit will not power up even after replacing the battery
⚠️Problem Description
Follow up to WO-01328562
Inspection #: 32239
Asset ID: 20080014
Serial #: 100013360914
Model: Welch Allyn - ProBP 3400
Notes: Will not power on. Follow-up required. Recommend remove from service. Parts Needed- Emsar to follow up with quote for needed replacement part. Note: unit will not power on, it could be the battery or the controller PCB of the unit. https://www.ebiotrack.com/workorder.php?wo=71223
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 29, 2026
To: msaenz@convivasolutions.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01340535Location: Conviva De Leon #3855Address: 9727 Poteet Jourdanton Fwy, Suite 108 San Antonio, TX 78211Device: Problem Description: Follow up to WO-01328562
Inspection #: 32239
📅
WO-01340535 - Virtual Tech - Field Repair - San Antonio - Conviva De Leon #3855
Feb 24, 2026 3:30pm – 5:31pm
Work Order: WO-01340535
Account: Conviva Care Solutions (Humana)
Customer Case Number:
Location: Conviva De Leon #3855
Address: 9727 Poteet Jourdanton Fwy, Suite 108, San Antonio, TX 78211
Manufacturer:
Model #:
Serial #:
Contact Name: Martha Saenz
Contact Phone: 210-923-4372
Contact Email: msa
PNG
Follow up notes
Feb 11, 2026
Timeline
📞
Case Linked Jan 28, 1:22 PM
Case Number:00562974
Subject:Follow up to WO-01328562
Status:Closed
📋
▶
3
Work Order Created Jan 29, 8:08 AM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00089250
Status:Closed
📦
Status: Awaiting Parts by Wendy Argueta
From:Entered
To:Awaiting Parts
Duration in Previous:0m
⚠️5.0 business days
💵
▶
2
Expenses Added Feb 4, 6:00 PM
Expenses Added → Status: Reschedule
🔄
Status: Reschedule by Julie Ann Shoemaker
From:Awaiting Parts
To:Reschedule
Duration in Previous:6d 9h
👷
▶
2
Technician Assigned Feb 5, 9:35 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Reschedule
To:Assigned
Duration in Previous:15h 34m
⏳2.0 business days
🗓️
▶
2
Status: Scheduled Feb 6, 2:21 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-02-10T21:00:00.000+0000
⏳3.0 business days
✔️
Status: Completed by Anthony WirthFeb 10, 7:53 PM
From:Scheduled, Completed
To:Completed, Reschedule
Duration in Previous:4d 5h, 0m
⚠️7.5 business days
🗓️
▶
2
Status: Scheduled Feb 20, 10:24 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-02-24T20:30:00.000+0000
⏳3.0 business days
⏱️
3x Labor Added Feb 24, 7:27 PM
Type:Labor, Travel
Status:Open
Qty:0.75, 1.25
✔️
Status: Completed by Anthony WirthFeb 24, 7:40 PM
From:Scheduled
To:Completed
Duration in Previous:4d 9h
🏁
Status: Closed by Anthony WirthFeb 24, 7:47 PM
From:Completed
To:Closed
Duration in Previous:7m
⏳3.5 business days
✏️
Status: WO Correction Needed by Diane PattonFeb 28, 12:10 PM
From:Closed
To:WO Correction Needed
Duration in Previous:3d 16h
⏳1.0 business days
🏁
Status: Closed by Anthony WirthMar 2, 8:06 PM
From:WO Correction Needed
To:Closed
Duration in Previous:2d 7h
📄
▶
3
Status: Ready to Bill Mar 3, 9:16 AM
Status: Ready to Bill → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number:SM-255421
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
Bottlenecks
Awaiting Parts
Duration: 5.0 business days (threshold: 3.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.5 business hours
Reschedule
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Scheduled
Duration: 3.1 business days (threshold: 2.0 business days)
Exceeded by 1.1 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)