Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340538 ↗ ServiceMax

Mukwonago Animal Hospital • Virtual Tech - Field Repair • P3

📍 Mukwonago Animal Hospital — 1065 N Rochester St, Mukwonago WI, 53149

Jan 29, 2026 → Feb 24, 2026

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Feb 3, 2026
✗ SLA Missed
Active: 3 biz days
Paused: 14 biz days
Budget: 3 biz days
🕐 Clock stopped: Tech Off Site (Feb 24, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
⏸14d
⏸ Clock Paused
Status: Awaiting Parts
Jan 29 → Feb 19, 2026
14 business days (not counted)
▶ Clock Running
Status: Reschedule
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
3d
▶ Clock Running
Status: Assigned
Feb 19 → Feb 24, 2026
3 business days (counted)
Running total: 3 of 3 biz days used
▶ Clock Running
Status: Scheduled
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 3 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 3 of 3 biz days used
Created: Jan 29, 2026 Tech Off Site: Feb 24, 2026
Business Days Used 3 / 3
0 3d budget
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 29 → Jan 29 Created ▶ Running 0 0 / 3
Jan 29 → Feb 19 Awaiting Parts ⏸ Paused 14 —
Feb 19 → Feb 19 Reschedule ▶ Running 0 0 / 3
Feb 19 → Feb 24 Assigned ▶ Running 3 3 / 3
Feb 24 → Feb 24 Scheduled ▶ Running 0 3 / 3
Feb 24 → Feb 24 Tech On Site ▶ Running 0 3 / 3
Dispatch 0.0d
Material Management 15.0d
Coordinators 3.8d
Field Work 0.9d
Billing 3.6d
✗ SLA Missed
Dispatch
0.0 days
Material Management
15.0 days
Over SLA
Coordinators
3.8 days
Over SLA
Field Work
0.9 days
Billing
3.6 days
Over SLA
Created: Jan 29, 2026 Due: Feb 24, 2026 Completed: Feb 24, 2026 (on time)
📅
18.0 days Total Age
⏱️
15.0d in Awaiting Parts Longest Stage
🔄
11 transitions Status Changes
⚠️
19.2d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00563060
Follow up to WO-01318641
Closed
Follow up to WO-01318641 Inspection #: 31673 Asset ID: 13365772 Serial #: V2863668 Model: TBD - on Notes: Out of tolerance. The flow meter need valve o-rings need to be replaced. Need to turn extra hard to close valve.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Melissa Duncan
Owner
Virtual Tech
Created
Jan 28, 2026
Work Orders from this Case (1)
WO-01340538 (current) Invoiced
Virtual Tech - Field Repair • Jon Kuehl
Created: Jan 29, 2026 • Closed: Feb 24, 2026
Completed with significant delays
Invoiced • 196 days old
🚨
Primary Delay 15.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 19.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
15.0d / 3.0d SLA
Reschedule
0.0d / 2.0d SLA
Assigned
2.8d / 0.5d SLA
Scheduled
1.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Tech Off Site
0.7d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.4d / 1.0d SLA
Ready to Bill
3.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/22/26 RBerry- Parts delivered to site on 2/5/26 but WO was not released to ASC until 2/19. Updated due date. Removed delay code.


02/04/2026 Emartin

Order No: 752634


Customer PO No: PO016064


Customer: EMSAR Inc




  


Ship To Name: Mukwonago Animal Hospital


Ship To Address: 1065 N Rochester St    


Ship To City/State: Mukwonago, WI 53149-8739


Waybill (Tracking #): 1ZE444250346751913


Carrier: UPS-Parcel-Ground


  


The following items have shipped from Midmark Corporation on: 03-FEB-2026


  


LINE NO: 1.1 QTY: 1 ITEM: 91800655 SERIAL #: DESCRIPTION: VALVE CARTRIDGE -FLOWMETER


LINE NO: 2.1 QTY: 1 ITEM: CHRG-FRT SERIAL #: DESCRIPTION: FREIGHT


LINE NO: 3.1 QTY: 2 ITEM: 91800268 SERIAL #: DESCRIPTION: KIT,VITON GASKETS .2-4 LPM

🔧 Work Performed
Asset ID- 13365772 Installed new needle valve assembly and performed a successful flow test. Asset ID-13219999 Installed new flow meter assembly provided by MidMark. Performed a successful flow test. Informed customer of what was done and demonstrated flow test to them. No travel.
🔍 Technician Findings
Asset ID- 13365772 Valve not closing all the way. Asset ID- 13219999 New flow meter installed in Jan. was faulty and MidMark shipped in new flow meter.
⚠️ Problem Description
Follow up to WO-01318641 Inspection #: 31673 Asset ID: 13365772 Serial #: V2863668 Model: TBD - on Notes: Out of tolerance. The flow meter need valve o-rings need to be replaced. Need to turn extra hard to close valve. https://www.ebiotrack.com/workorder.php?wo=71224

Timeline

📞
Case Linked Jan 28, 3:22 PM
Case Number: 00563060
Subject: Follow up to WO-01318641
Status: Closed
📋
▶
3 Work Order Created Jan 29, 8:13 AM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00089252
Status: Closed
📦
Status: Awaiting Parts by Wendy Argueta
From: Entered
To: Awaiting Parts
Duration in Previous: 2m
🚨 15.0 business days
🔩
▶
2 3x Parts Added Feb 19, 4:17 PM
3x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From: Awaiting Parts
To: Reschedule
Duration in Previous: 21d 8h
👷
▶
2 Status: Assigned Feb 19, 4:22 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician: Jon Kuehl
⏳ 3.0 business days
📅
▶
2 Dispatch Scheduled Feb 23, 10:36 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Jonathan Kuehl
From: Assigned
To: Scheduled
Duration in Previous: 4d 6h
🔧
Status: Tech On Site by Jonathan Kuehl Feb 24, 8:34 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 9h 58m
🚗
Status: Tech Off Site by Jonathan Kuehl Feb 24, 10:15 AM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 1h 40m
✔️
Status: Completed by Jonathan Kuehl Feb 24, 3:50 PM
From: Tech Off Site
To: Completed
Duration in Previous: 5h 34m
⏱️
▶
2 Labor Added Feb 24, 4:01 PM
Labor Added → Status: Closed
🏁
Status: Closed by Jonathan Kuehl
From: Completed
To: Closed
Duration in Previous: 12m
⏳ 4.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 27, 2:21 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 22h
⏳ 4.0 business days
📨
Status: Invoice Pending by Diane Patton Mar 4, 1:46 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 4d 23h
💰
Status: Invoiced by Diane Patton Mar 4, 1:52 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 5m
🧾
Invoice Created Mar 4, 5:29 PM
Invoice Number: SM-255587

Bottlenecks

Awaiting Parts
Duration: 15.0 business days (threshold: 3.0 business days)
Exceeded by 12.0 business days
Assigned
Duration: 2.8 business days (threshold: 4.0 business hours)
Exceeded by 2.3 business days
Closed
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days
Ready to Bill
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days

🔗 Related Artifacts

📞
Case 00563060
Closed
📦
Parts Order 00089252
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Virtual Tech - Field Repair
Branch
N/A
Technician
Jon Kuehl
Scheduled
Feb 24, 8:00 AM
Created
Jan 29, 8:13 AM
Invoice #
SM-255587

Work Details (4)

Name Type Status Qty Amount Date
WL-03112442 Parts Open 1 $453.60 Feb 19, 4:17 PM
WL-03112443 Parts Open 2 $203.04 Feb 19, 4:17 PM
WL-03112444 Expenses Open 1 $17.11 Feb 19, 4:17 PM
WL-03118080 Labor Open 1 $119.00 Feb 24, 4:01 PM

Details