East Brunswick - Power cot - SN 160539090 - The buttons to extend and retract the wheels malfunctioned. The lower portion of the stretcher did not move. Battery removed and reinserted and the stretcher worked again for about a minute. BLS then decided to use the manual lever to raise and lower the stretcher and the lower portion of the stretcher was then again found to not move without great force (142723)
Possible parts needed, only replace what is needed
1 button assembly, 650600010016
1 battery, 6500-033-00
4/16/26 Rberry- Updated due date based on parts. Parts should ship out today. Removed delay code.
04/14/2026 ATharp - Contacted CWomack for qty 1 of 6500-002-013S.
4/10/26 NatoshaB - Has tech-tech transfer been considered? I see 3 other techs with 6500-002-013S in trunk stock per inventory.
03/23/2026 ATharp - Stryker still has no visibility on this item.
03/05/2026 ATharp - Stryker cannot provide as ESD for this item.
02/06/2026 ATharp - Making Stryker purchase. Keeping IT with PO.
02/06/2026 ATharp - Created/printed IT, putting in warehouse.
2/6 KWeiss, No quote needed per sales and SMC. Moving to L2 Screening for part order.
2/5 KWeiss, Created case and sent to sales for quoting.
🔧Work Performed
Performed functional tests using one of their battery, no problem found with the buttons and battery
Found foot end fastener assembly broken and needs replacement.
No repair was done
4-22 dtd
Confirmed foot and fastener needed to be replaced. Crack in weldment. Confirmed upper switch needed replacement. Rubber torn. Confirmed Hall effects malfunction. Replaced magnetic slider and Crest to Crest spring
Magnetic slider 6500-001-017
Crest spring 0038-574-000
Switch 6506 0010016
replaced foot end fastener assembly.
🔍Technician Findings
No problem found with the buttons and battery
Broken foot end fastener
⚠️Problem Description
East Brunswick - Power cot - SN 160539090 - The buttons to extend and retract the wheels malfunctioned. The lower portion of the stretcher did not move. Battery removed and reinserted and the stretcher worked again for about a minute. BLS then decided to use the manual lever to raise and lower the stretcher and the lower portion of the stretcher was then again found to not move without great force (142723)
Possible parts needed, only replace what is needed
1 button assembly, 650600010016
1 battery, 6500-033-00 https://www.ebiotrack.com/workorder.php?wo=71233
📄Description
Stryker 6506 Power-PRO XT Power Cot
📧
Email: RWJH Station #11 -- EMS Repairs -- WO-01340563
Completed Apr 17, 2026
To: dexter.britton@rwjbh.org
CC:
BCC:
Attachment: --none--
Subject: RWJH Station #11 -- EMS Repairs -- WO-01340563
Body:
Good Morning Dexter,
The parts for the repair of the below unit have shipped and are scheduled to arrive on Monday.
Our technician will be onsite on Wednesday, April 22nd to repair this unit.
East Brunswick - Power cot - SN 160539090
RWJH Station #11
346 Cranberry Road East Brunswick, NJ 08816
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COOR
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Apr 10, 2026
To: dexter.britton@rwjbh.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01340563Location: RWJH Station #11Address: 346 Cranberry Road East Brunswick, NJ 08816Device: 6506 Power-PRO XT 160539090 - TRUCK 184Problem Description: East Brunswick - Power cot - S
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Apr 3, 2026
To: dexter.britton@rwjbh.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01340563Location: RWJH Station #11Address: 346 Cranberry Road East Brunswick, NJ 08816Device: 6506 Power-PRO XT 160539090 - TRUCK 184Problem Description: East Brunswick - Power cot - S
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Mar 27, 2026
To: dexter.britton@rwjbh.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01340563Location: RWJH Station #11Address: 346 Cranberry Road East Brunswick, NJ 08816Device: 6506 Power-PRO XT 160539090 - TRUCK 184Problem Description: East Brunswick - Power cot - S
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Mar 20, 2026
To: dexter.britton@rwjbh.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01340563Location: RWJH Station #11Address: 346 Cranberry Road East Brunswick, NJ 08816Device: 6506 Power-PRO XT 160539090 - TRUCK 184Problem Description: East Brunswick - Power cot - S
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Mar 13, 2026
To: dexter.britton@rwjbh.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01340563Location: RWJH Station #11Address: 346 Cranberry Road East Brunswick, NJ 08816Device: 6506 Power-PRO XT 160539090 - TRUCK 184Problem Description: East Brunswick - Power cot - S
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Mar 6, 2026
To: dexter.britton@rwjbh.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01340563Location: RWJH Station #11Address: 346 Cranberry Road East Brunswick, NJ 08816Device: 6506 Power-PRO XT 160539090 - TRUCK 184Problem Description: East Brunswick - Power cot - S
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 27, 2026
To: dexter.britton@rwjbh.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01340563Location: RWJH Station #11Address: 346 Cranberry Road East Brunswick, NJ 08816Device: 6506 Power-PRO XT 160539090 - TRUCK 184Problem Description: East Brunswick - Power cot - S
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 20, 2026
To: dexter.britton@rwjbh.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01340563Location: RWJH Station #11Address: 346 Cranberry Road East Brunswick, NJ 08816Device: 6506 Power-PRO XT 160539090 - TRUCK 184Problem Description: East Brunswick - Power cot - S
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 13, 2026
To: dexter.britton@rwjbh.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01340563Location: RWJH Station #11Address: 346 Cranberry Road East Brunswick, NJ 08816Device: 6506 Power-PRO XT 160539090 - TRUCK 184Problem Description: East Brunswick - Power cot - S
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 6, 2026
To: dexter.britton@rwjbh.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01340563Location: RWJH Station #11Address: 346 Cranberry Road East Brunswick, NJ 08816Device: 6506 Power-PRO XT 160539090 - TRUCK 184Problem Description: East Brunswick - Power cot - S
Apr 27, 2026 9:16am
Hi @David Trost @Shawn Rogers We are billing for FOOT END FASTENER ASSEMBLY - please note if this was replaced. (Work performed says you replaced magnetic slider and Crest to Crest spring
Magnetic slider 6500-001-017, Crest spring 0038-574-000, Switch 6506 0010016) Please remove from parts tab if needed. Thank you!
📅
WO-01340563 - Repair - DD: 4/23/2026 - - 6506 Power-PRO XT - East Brunswick - RWJH Station #11
Apr 22, 2026 1:00pm – 2:00pm
Work Order: WO-01340563
Account: ROBERT WOOD JOHNSON BARNABAS HEALTH
Customer Case Number:
Location: RWJH Station #11
Address: 346 Cranberry Road, East Brunswick, NJ 08816
Manufacturer: Stryker Medical EMS
Model #: 6506 Power-PRO XT
Serial #: 160539090 - TRUCK 184
Contact Name: Dexter Britton
Conta
Timeline
📞
Case Linked Jan 27, 12:27 PM
Case Number:00562479
Subject:L2 review - EMS * No quote needed per SMC
Status:Closed
⏳3.0 business days
📋
▶
2
Work Order Created Jan 29, 9:07 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Jessica Sells
From:Entered
To:L2 Screening
Duration in Previous:0m
📦
▶
2
Parts Requested Jan 29, 9:16 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:9m
📅
Status: Ready for Scheduling by Brittany DavisJan 29, 1:53 PM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:4h 36m
👷
▶
2
Technician Assigned Jan 29, 3:17 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 24m
💵
Expenses Added Jan 29, 4:15 PM
Type:Expenses
Status:Open
Qty:1
🗓️
▶
2
Status: Scheduled Jan 30, 8:35 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-02-04T14:00:00.000+0000
📅
Dispatch Scheduled by Kourtney SmithJan 30, 9:49 AM
Scheduled For:2026-02-05T14:00:00.000+0000
⚠️5.0 business days
⏱️
3x Labor Added Feb 5, 7:59 PM
Type:Labor, Travel
Status:Open
Qty:1, 0.5, 33
⚠️
Status: Incomplete by Curtis AllenFeb 5, 8:08 PM
From:Scheduled
To:Incomplete
Duration in Previous:6d 11h
🔍
▶
3
Status: L2 Screening Feb 6, 11:05 AM
Status: L2 Screening → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00089868
Status:Closed
📦
Status: Awaiting Parts by Keith Weiss
From:L2 Screening
To:Awaiting Parts
Duration in Previous:1m
🚨49.0 business days
📅
Status: Ready for Scheduling by Audrey TharpApr 16, 10:16 AM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:68d 22h
🔄
Status: Reschedule by Kourtney SmithApr 16, 10:27 AM
From:Ready for Scheduling, Reschedule
To:Reschedule, Ready for Scheduling
Duration in Previous:10m
👷
▶
2
Technician Assigned Apr 16, 10:37 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:10m
🔩
2x Parts Added Apr 16, 1:38 PM
Type:Parts, Expenses
Status:Open
Qty:1
🗓️
▶
2
Status: Scheduled Apr 17, 8:33 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-04-22T17:00:00.000+0000
⏳4.0 business days
🔧
Status: Tech On Site by David TrostApr 22, 1:31 PM
From:Scheduled
To:Tech On Site
Duration in Previous:5d 4h
🔩
▶
2
7x Parts Added Apr 22, 10:53 PM
7x Parts Added → Status: Completed
✔️
Status: Completed by David Trost
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:9h 22m, 0m
⏳3.1 business days
✏️
Status: WO Correction Needed by Diane PattonApr 27, 11:08 AM
From:Closed
To:WO Correction Needed
Duration in Previous:4d 12h
🏁
Status: Closed by David TrostApr 27, 10:43 PM
From:WO Correction Needed
To:Closed
Duration in Previous:11h 34m
📄
Status: Ready to Bill by Diane PattonApr 28, 10:17 AM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:11h 33m, 0m
🚨49.0 business days
🧾
Invoice Created Jul 8, 4:59 PM
Invoice Number:SM-260307
Bottlenecks
Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 7.7 business hours
Scheduled
Duration: 5.1 business days (threshold: 2.0 business days)
Exceeded by 3.1 business days
Awaiting Parts
Duration: 49.0 business days (threshold: 3.0 business days)
Exceeded by 46.0 business days
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.4 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)