6/1/26 RBerry- Updated due date based on parts. Removed delay code.
5/26 KSmith -- Scheduled for 5/29 with Dexter. 9-11am
4/16/26 NatoshaB - Per Audrey, 500-002-013S came in today, so we are now only waiting on the 6506-002-265S. New PO with Stryker placed and confirmed in SMX case.
4/10/26 NatoshaB - esc PO for tech-to-tech transfer consideration. MM waiting on 6500-002-013S
🔧Work Performed
Removed and replaced foot end fastener assembly and steer lock assembly
Replaced spacer plate and screws, U-bar screw and steer lock housing cover
Functional tests were performed unit is operating correctly.
🔍Technician Findings
Unit was in the Bay
Broken foot end fastener assembly
Broken steer lock assembly
Missing 1 spacer plate and 2 screws
Missing 1 screw from the safety U-bar cross tubing
Missing 1 steer lock housing cover
To: dexter.britton@rwjbh.org
CC:
BCC:
Attachment: --none--
Subject: JCMC EMS HQ Station #5 -- EMS Repair -- WO-01340565
Body:
Good Morning Dexter,
The parts for the repair of the below unit have shipped and are scheduled to arrive tomorrow.
Our technician will be onsite on Thursday, May 28th to repair the unit.
JCMC EMS HQ Station #5
415 Montgomery Street
SN- 6506 Power-PRO XT 2012003500465 - TRUCK 7779
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
93
📧
Email: Update: Awaiting Parts for Your Work Order
Completed May 21, 2026
To: dexter.britton@rwjbh.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01340565Location: JCMC EMS HQ Station #5Address: 415 Montgomery Street Jersey City, NJ 07302Device: 6506 Power-PRO XT 2012003500465 - TRUCK 7779Problem Description: Follow-up to WO-013
📧
Email: Update: Awaiting Parts for Your Work Order
Completed May 14, 2026
To: dexter.britton@rwjbh.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01340565Location: JCMC EMS HQ Station #5Address: 415 Montgomery Street Jersey City, NJ 07302Device: 6506 Power-PRO XT 2012003500465 - TRUCK 7779Problem Description: Follow-up to WO-013
📧
Email: Update: Awaiting Parts for Your Work Order
Completed May 7, 2026
To: dexter.britton@rwjbh.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01340565Location: JCMC EMS HQ Station #5Address: 415 Montgomery Street Jersey City, NJ 07302Device: 6506 Power-PRO XT 2012003500465 - TRUCK 7779Problem Description: Follow-up to WO-013
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Apr 30, 2026
To: dexter.britton@rwjbh.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01340565Location: JCMC EMS HQ Station #5Address: 415 Montgomery Street Jersey City, NJ 07302Device: 6506 Power-PRO XT 2012003500465 - TRUCK 7779Problem Description: Follow-up to WO-013
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Apr 23, 2026
To: dexter.britton@rwjbh.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01340565Location: JCMC EMS HQ Station #5Address: 415 Montgomery Street Jersey City, NJ 07302Device: 6506 Power-PRO XT 2012003500465 - TRUCK 7779Problem Description: Follow-up to WO-013
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Apr 16, 2026
To: dexter.britton@rwjbh.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01340565Location: JCMC EMS HQ Station #5Address: 415 Montgomery Street Jersey City, NJ 07302Device: 6506 Power-PRO XT 2012003500465 - TRUCK 7779Problem Description: Follow-up to WO-013
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Apr 9, 2026
To: dexter.britton@rwjbh.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01340565Location: JCMC EMS HQ Station #5Address: 415 Montgomery Street Jersey City, NJ 07302Device: 6506 Power-PRO XT 2012003500465 - TRUCK 7779Problem Description: Follow-up to WO-013
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Apr 2, 2026
To: dexter.britton@rwjbh.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01340565Location: JCMC EMS HQ Station #5Address: 415 Montgomery Street Jersey City, NJ 07302Device: 6506 Power-PRO XT 2012003500465 - TRUCK 7779Problem Description: Follow-up to WO-013
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Mar 26, 2026
To: dexter.britton@rwjbh.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01340565Location: JCMC EMS HQ Station #5Address: 415 Montgomery Street Jersey City, NJ 07302Device: 6506 Power-PRO XT 2012003500465 - TRUCK 7779Problem Description: Follow-up to WO-013
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Mar 19, 2026
To: dexter.britton@rwjbh.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01340565Location: JCMC EMS HQ Station #5Address: 415 Montgomery Street Jersey City, NJ 07302Device: 6506 Power-PRO XT 2012003500465 - TRUCK 7779Problem Description: Follow-up to WO-013
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Mar 12, 2026
To: dexter.britton@rwjbh.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01340565Location: JCMC EMS HQ Station #5Address: 415 Montgomery Street Jersey City, NJ 07302Device: 6506 Power-PRO XT 2012003500465 - TRUCK 7779Problem Description: Follow-up to WO-013
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Mar 5, 2026
To: dexter.britton@rwjbh.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01340565Location: JCMC EMS HQ Station #5Address: 415 Montgomery Street Jersey City, NJ 07302Device: 6506 Power-PRO XT 2012003500465 - TRUCK 7779Problem Description: Follow-up to WO-013
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 26, 2026
To: dexter.britton@rwjbh.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01340565Location: JCMC EMS HQ Station #5Address: 415 Montgomery Street Jersey City, NJ 07302Device: 6506 Power-PRO XT 2012003500465 - TRUCK 7779Problem Description: Follow-up to WO-013
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 19, 2026
To: dexter.britton@rwjbh.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01340565Location: JCMC EMS HQ Station #5Address: 415 Montgomery Street Jersey City, NJ 07302Device: 6506 Power-PRO XT 2012003500465 - TRUCK 7779Problem Description: Follow-up to WO-013
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 12, 2026
To: dexter.britton@rwjbh.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01340565Location: JCMC EMS HQ Station #5Address: 415 Montgomery Street Jersey City, NJ 07302Device: 6506 Power-PRO XT 2012003500465 - TRUCK 7779Problem Description: Follow-up to WO-013
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 5, 2026
To: dexter.britton@rwjbh.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01340565Location: JCMC EMS HQ Station #5Address: 415 Montgomery Street Jersey City, NJ 07302Device: 6506 Power-PRO XT 2012003500465 - TRUCK 7779Problem Description: Follow-up to WO-013
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 29, 2026
To: dexter.britton@rwjbh.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01340565Location: JCMC EMS HQ Station #5Address: 415 Montgomery Street Jersey City, NJ 07302Device: 6506 Power-PRO XT 2012003500465 - TRUCK 7779Problem Description: Follow-up to WO-013
📅
WO-01340565 - Repair - DD: 2/9/2026 - - 6506 Power-PRO XT - Jersey City - JCMC EMS HQ Station #5
May 28, 2026 9:00am – 10:00am
Work Order: WO-01340565
Account: ROBERT WOOD JOHNSON BARNABAS HEALTH
Customer Case Number:
Location: JCMC EMS HQ Station #5
Address: 415 Montgomery Street, Jersey City, NJ 07302
Manufacturer: Stryker Medical EMS
Model #: 6506 Power-PRO XT
Serial #: 2012003500465 - TRUCK 7779
Contact Name: Dexter Br
Timeline
📞
Case Linked Jan 28, 4:37 PM
Case Number:00563104
Subject:L2 review - EMS * No quote needed per SMC, cost is less than $5K
Status:Closed
📋
▶
2
Work Order Created Jan 29, 9:14 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Sherry Reich
From:Entered
To:L2 Screening
Duration in Previous:1m
📦
▶
2
Parts Requested Jan 29, 9:22 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:7m
🚨81.0 business days
📅
Status: Ready for Scheduling by Audrey TharpMay 22, 11:55 AM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:113d 1h
👷
▶
2
Technician Assigned May 22, 12:57 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 2m
🔩
6x Parts Added May 22, 2:08 PM
Type:Parts, Expenses
Status:Open
Qty:1, 2
⏳2.0 business days
🗓️
▶
2
Status: Scheduled May 26, 8:18 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-05-28T13:00:00.000+0000
⏳3.0 business days
🔩
Parts Added May 28, 4:29 PM
Type:Parts
Status:Open
Qty:1
⏱️
5x Labor Added May 28, 4:46 PM
Type:Labor, Travel
Status:Open
Qty:1, 3.5, 13, 21
✔️
Status: Completed by Curtis AllenMay 28, 4:54 PM
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:2d 8h, 0m
⏳2.9 business days
📄
▶
3
Status: Ready to Bill Jun 1, 11:38 AM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
🧾
Invoice Created
Invoice Number:SM-263453
Bottlenecks
Awaiting Parts
Duration: 81.0 business days (threshold: 3.0 business days)
Exceeded by 78.0 business days
Assigned
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.4 business days (threshold: 1.0 business days)