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← WO Overview

WO-01340583 ↗ ServiceMax

CareATC • Inspection • PSM

📍 Kimball Int'l-Danville KY — 259 Stewarts Lane, Danville KY, 40422

Jan 29, 2026 → Apr 14, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (51 biz days late)
Active: 53 biz days
🕐 Clock stopped: Completed (Apr 15, 2026)
▶ Clock Running
Status: Created
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Ready for Scheduling
Jan 29 → Feb 5, 2026
5 business days (counted)
Running total: 5 of ? biz days used
16d
▶ Clock Running
Status: Assigned
Feb 5 → Mar 2, 2026
16 business days (counted)
Running total: 21 of ? biz days used
13d
▶ Clock Running
Status: Scheduled
Mar 2 → Mar 19, 2026
13 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Reschedule
Mar 19 → Mar 19, 2026
0 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 19 → Mar 20, 2026
1 business day (counted)
Running total: 35 of ? biz days used
6d
▶ Clock Running
Status: Completed
Mar 20 → Mar 30, 2026
6 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Reschedule
Mar 30 → Mar 30, 2026
0 business days (counted)
Running total: 41 of ? biz days used
11d
▶ Clock Running
Status: Scheduled
Mar 30 → Apr 14, 2026
11 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 14 → Apr 15, 2026
1 business day (counted)
Running total: 53 of ? biz days used
Created: Jan 29, 2026 Completed: Apr 15, 2026
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Jan 29 → Jan 29 Created ▶ Running 0 0
Jan 29 → Feb 5 Ready for Scheduling ▶ Running 5 5
Feb 5 → Mar 2 Assigned ▶ Running 16 21
Mar 2 → Mar 19 Scheduled ▶ Running 13 34
Mar 19 → Mar 19 Reschedule ▶ Running 0 34
Mar 19 → Mar 20 Scheduled ▶ Running 1 35
Mar 20 → Mar 30 Completed ▶ Running 6 41
Mar 30 → Mar 30 Reschedule ▶ Running 0 41
Mar 30 → Apr 14 Scheduled ▶ Running 11 52
Apr 14 → Apr 15 Tech On Site ▶ Running 1 53
Dispatch 0.0d
Coordinators 49.2d
Field Work 8.4d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
49.2 days
Over SLA
Field Work
8.4 days
Over SLA
Created: Jan 29, 2026 Due: Mar 31, 2026 Completed: Apr 15, 2026 (14 days late)
📅
53.5 days Total Age
⏱️
16.5d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
49.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00563195
eBiotrack - Automated New Inspection Created
Closed
Inspection: Initial Annual Inspection Service https://www.ebiotrack.com/inspection.php?iid=32748
Priority
Standard
Origin
Email
Reason
New Case
Contact
Purchasing Support
Owner
Jessica Sells
Created
Jan 29, 2026
Work Orders from this Case (1)
WO-01340583 (current) Invoiced
Inspection • Vincent Nyathi
Created: Jan 29, 2026 • Closed: Apr 14, 2026
Completed with significant delays
Invoiced • 199 days old
🚨
Primary Delay 16.5 days stuck in "Assigned"
⏱️
Total Delay 49.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
6.0d / 1.0d SLA
Assigned
16.5d / 0.5d SLA
Scheduled
26.7d / 2.0d SLA
Completed
7.0d / 1.0d SLA
Tech On Site
1.4d / 1.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/2/2026 CRamen Logged email from Jennifer : Hi Jennifer, I received the below message from EMSAR. Could you help them coordinate getting the calibration done at the Danville clinic.

On 3/19 Ed had forgotten to bring equipment from Dansville to Fordsville for inspection. I thought that we had re-scheduled (per my notes) for Tuesday 3/31 but for some reason its on my Calendar for Tuesday 4/14/2026. If that date is fine we will leave it. Otherwise we can do Thursday 4/9/2026 with Vincents arrival between 9-11am if thats an option for you.Your ticket number is: #372987Jennifer Ricepurchasingsupport@careatc.com

4/2/2026 CRamen left a vm for a returned call to see if this can be scheduled sooner. Logged email that this is currently on the calender for Tuesday 4/14 but can do it on Thursday 4/9/2026 with tech arrival if wanted sooner.


WO was in serviced status until 3/30 when the tech sup moved it from serviced to scheduled.


3/20/2026 - VNyathi - This is not serviced yet, scheduled for 03/30.


3/19/2026 CRamen teams message -Vincent: Can you reschedule WO-01340583, Ed didn't bring the equipment from Danville. He said he is available on Tuesdays at Danville site. Requested re-schedule for Tuesday 3/31/2026 with tech arrival between 8-10am


3/11/2026 CRamen spoke with Emily and she said to have Vincent come to Fordville Location on Thursday 3/19/2026 and he can do that and Danville stuff will be onsite for him to do there. And then Schedule Santa Claus for Monday 3/23/2026 and Salem units will also be there and if Jasper Repair work order comes in to schedule 3/23 as well as that is close to Santa Claus. Call logged on WO01340590


3/2/2026 CRamen Logged email scheduling for Tuesday 3/17/2026 with tech arrival at 10am.


2/18/2026 CRamen Logged email response: t Ed Hancock is in Danville only on Tuesdays from 10-3 EST


2/5/2026 CRamen Logged email requesting Thursday 3/12/2026 with an arrival window between 8-10am. Placeholder set

🔧 Work Performed
Annual Inspection - Completed Annual Safety and Function testing on 1 equipment.
🔍 Technician Findings
Completed Annual Safety and Function testing on 1 equipment (scale).
⚠️ Problem Description
Inspection: Annual Inspection Service https://www.ebiotrack.com/inspection.php?iid=32748

Timeline

📞
Case Linked Jan 29, 12:01 AM
Case Number: 00563195
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Jan 29, 9:51 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 6.0 business days
👷
2 Technician Assigned Feb 5, 3:12 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 7d 5h
🚨 17.0 business days
🗓️
2 Status: Scheduled Mar 2, 8:18 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-03-17T14:00:00.000+0000
⚠️ 8.0 business days
📅
Dispatch Scheduled by Charles Ramen Mar 11, 1:26 PM
Scheduled For: 2026-03-19T15:30:00.000+0000
📅
Dispatch Scheduled by Charles Ramen Mar 11, 1:40 PM
Scheduled For: 2026-03-19T17:30:00.000+0000, 2026-03-19T17:00:00.000+0000
⚠️ 7.0 business days
🔄
2 Status: Reschedule Mar 19, 3:48 PM
Status: Reschedule → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-03-31T14:00:00.000+0000
✔️
Status: Completed by Vincent Nyathi Mar 19, 9:41 PM
From: Scheduled
To: Completed
Duration in Previous: 5h 52m
⚠️ 7.3 business days
🔄
2 Status: Reschedule Mar 30, 10:50 AM
Status: Reschedule → Dispatch Scheduled
📅
Dispatch Scheduled by Lawrence Yoder
Scheduled For: 2026-03-30T16:00:00.000+0000
📅
Dispatch Scheduled by Charles Ramen Mar 30, 2:54 PM
Scheduled For: 2026-04-14T14:00:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Charles Ramen Apr 7, 12:47 PM
Scheduled For: 2026-04-14T13:30:00.000+0000
4.0 business days
📅
Dispatch Scheduled by Charles Ramen Apr 10, 2:34 PM
Scheduled For: 2026-04-14T14:00:00.000+0000
3.0 business days
🔧
Status: Tech On Site by Vincent Nyathi Apr 14, 12:58 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 15d 2h
⏱️
2 5x Labor Added Apr 14, 11:48 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Vincent Nyathi
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 10h 50m
📄
Status: Ready to Bill by Diane Patton Apr 15, 11:00 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 11h 10m
🚨 54.0 business days
🧾
Invoice Created Jul 1, 11:45 PM
Invoice Number: SM-259282

Bottlenecks

Ready for Scheduling
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Assigned
Duration: 16.5 business days (threshold: 4.0 business hours)
Exceeded by 16.0 business days
Scheduled
Duration: 14.0 business days (threshold: 2.0 business days)
Exceeded by 12.0 business days
Completed
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Scheduled
Duration: 12.0 business days (threshold: 2.0 business days)
Exceeded by 10.0 business days
Tech On Site
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

📞
Case 00563195
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Vincent Nyathi
Scheduled
Apr 14, 10:00 AM
Created
Jan 29, 9:51 AM
Invoice #
SM-259282

Work Details (5)

Name Type Status Qty Amount Date
WL-03186517 Labor Open 3.75 $0.00 Apr 14, 11:48 PM
WL-03186518 Labor Open 0.33333333333333 $1,063.00 Apr 14, 11:48 PM
WL-03186519 Labor Open 4.6666666666667 $0.00 Apr 14, 11:48 PM
WL-03186520 Travel Open 211 - Apr 14, 11:48 PM
WL-03186521 Travel Open 266 - Apr 14, 11:48 PM

Details