3/2/2026 CRamen Logged email scheduling for Monday 3/16/2026 with with tech arrival between 8-10am.
2/18/2026 CRamen logged email requesting Monday 4/6/2026 with tech arrival between 8-10am.
2/18/2026 CRamen email response Santa Claus clinic. Emily Otto is in Santa Claus on Mondays and Thursdays only from 7-4
2/5/2026 CRamen Logged email requesting Monday 4/6/2026 with an arrival window between 8-10am. Placeholder set
🔧Work Performed
Annual Inspection - Completed Annual Safety and Function testing on 3 equipment.
🔍Technician Findings
Completed Annual Safety and Function testing on 3 equipment.
⚠️Problem Description
Initial Annual Inspection Service
# of pieces: 1
https://www.ebiotrack.com/inspection.php?iid=32751
📧
Email:Re: EMSAR Request for service at Kimball Int'l-Fordsville KY (Email to schedule service)
Completed Feb 18, 2026
From: purchasingsupport@careatc.com
To: cramen@emsar.com
Cc: jenniferbryant@careatc.com
Hi Charles, the Fordsville clinic said Ed is in Fordsville on Thursdays only from 9-5 EST--Your ticket number is: #364859Jennifer Ricepurchasingsupport@careatc.comHow would you rate my reply?Great Okay Not Good{#HS:3221147132-364859#} On Mon, Feb 16, 2026 at 11:08 AM CST, Purchasing Support <purchasingsupport@careatc.com> wrote: Hi Allison, EMSAR is in the process of scheduling calibrations for the
📧
Email: EMSAR Request for service at Kimball Int'l-Santa Claus IN (Email to schedule service)
Completed Feb 5, 2026
To: purchasingsupport@careatc.com
CC:
BCC: cramen@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Kimball Int'l-Santa Claus IN (Email to schedule service)
Body:
Hi Purchasing Support,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Inspection Flag: DO NOT go above 10 pieces of equipment per site unless mentioned in Inspection notes. This is the only equipment approved for the inspection, UNLESS this is also a PT clinic. See More bel
📅
WO-01340588 - Inspection - DD: 04/30/2026 - Santa Claus - Kimball Int'l-Santa Claus IN
Mar 23, 2026 10:00am – 12:00pm
Work Order: WO-01340588
Account: CareATC
Customer Case Number:
Location: Kimball Int'l-Santa Claus IN
Address: 1255 West Christmas Boulevard, Santa Claus, IN 47579
Manufacturer:
Model #:
Serial #:
Contact Name: Purchasing Support
Contact Phone: 918-947-6607
Contact Email: purchasingsupport@carea
Timeline
📞
Case Linked Jan 29, 12:01 AM
Case Number:00563198
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Jan 29, 9:54 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Erin Martin
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⚠️6.0 business days
👷
▶
2
Technician Assigned Feb 5, 11:14 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:7d 13h
🚨16.1 business days
🗓️
▶
2
Status: Scheduled Mar 2, 8:01 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For:2026-03-16T14:00:00.000+0000
⚠️8.0 business days
📅
Dispatch Scheduled by Charles RamenMar 11, 1:47 PM
Scheduled For:2026-03-23T14:00:00.000+0000
⚠️9.0 business days
🔧
Status: Tech On Site by Vincent NyathiMar 23, 12:55 PM
From:Scheduled
To:Tech On Site
Duration in Previous:21d 3h
⏱️
▶
2
3x Labor Added Mar 23, 10:54 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Vincent Nyathi
From:Tech On Site
To:Completed
Duration in Previous:10h 0m
🏁
Status: Closed by Vincent NyathiMar 23, 11:03 PM
From:Completed
To:Closed
Duration in Previous:7m
📄
▶
2
Status: Ready to Bill Mar 24, 5:20 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:3m
⏳4.8 business days
🧾
Invoice Created Mar 30, 9:17 AM
Invoice Number:SM-257398
Bottlenecks
Ready for Scheduling
Duration: 6.5 business days (threshold: 1.0 business days)
Exceeded by 5.5 business days
Assigned
Duration: 16.0 business days (threshold: 4.0 business hours)
Exceeded by 15.5 business days
Scheduled
Duration: 16.0 business days (threshold: 2.0 business days)
Exceeded by 14.0 business days
Tech On Site
Duration: 1.3 business days (threshold: 1.0 business days)