1/30/2026 CRamen logged email confirming Thursday 3/5/2026 with an arrival window between 9-11am.
1/30/2026 CRamen logged email requesting Thursday 3/5/2026 with an arrival window between 9-11am. Placeholder set
🔧Work Performed
Annual Inspection - Completed Annual Safety and Function testing on 9 equipment.
🔍Technician Findings
Completed Annual Safety and Function testing on 9 equipment.
⚠️Problem Description
Inspection: Initial Annual Inspection Service
https://www.ebiotrack.com/inspection.php?iid=32747
📧
Email:Re: EMSAR Request for service at Kimball Int'l Health Center (Email to schedule service)
Completed Feb 3, 2026
From: purchasingsupport@careatc.com
To: jenniferbryant@careatc.com
Cc: cramen@emsar.com, allisonmantzas@careatc.com
Hi Jennifer I wanted to make sure that you knew the calibrations for the Kimball clinic was scheduled. I did not see your confirmation email for the date that was offered. Dear CustomerYour service has been scheduled!Vincent Nyathi will be on site at Kimball Int'l Health Center on 3/5/2026 10:00 AM.Your sales order number is 2861059-22509-32747.For reference, here are some addition
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Email:Re: EMSAR Request for service at Kimball Int'l Health Center (Email to schedule service)
Completed Jan 30, 2026
From: purchasingsupport@careatc.com
To: jenniferbryant@careatc.com
Cc: cramen@emsar.com, allisonmantzas@careatc.com
Hi Jennifer, EMSAR is in the process of scheduling calibrations for the Kimball clinic. They currently have availability on Thursday 3/5/2026 with an arrival window between9-11am. Please let them know if this works for you, or if another date or time would be more convenient.To help us prepare, could you please confirm the following details?Onsite Access RequirementsAre there any r
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Email: EMSAR Request for service at Kimball Int'l Health Center (Email to schedule service)
Completed Jan 30, 2026
To: purchasingsupport@careatc.com
CC:
BCC: cramen@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Kimball Int'l Health Center (Email to schedule service)
Body:
Hi Purchasing Support,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Special Instructions
Inspection Flag: DO NOT go above 10 pieces of equipment per site unless mentioned in Inspection notes. This is the only equipment approved for the inspection, UNLESS this is also a PT cl
📅
WO-01340589 - Inspection - Jasper - Kimball Int'l Health Center
Mar 5, 2026 10:00am – 1:00pm
Work Order: WO-01340589
Account: CareATC
Customer Case Number:
Location: Kimball Int'l Health Center
Address: 1620 Cherry St, Ste A, Jasper, IN 47546
Manufacturer:
Model #:
Serial #:
Contact Name: Purchasing Support
Contact Phone: 918-947-6607
Contact Email: purchasingsupport@careatc.com
Due Dat
Timeline
📞
Case Linked Jan 29, 12:01 AM
Case Number:00563194
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Jan 29, 9:55 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳2.0 business days
👷
▶
2
Technician Assigned Jan 30, 4:35 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:1d 6h
🗓️
▶
2
Status: Scheduled Jan 30, 4:51 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For:2026-03-05T15:00:00.000+0000
🚨23.9 business days
🔧
Status: Tech On Site by Vincent NyathiMar 5, 11:51 AM
From:Scheduled
To:Tech On Site
Duration in Previous:33d 19h
⏱️
▶
2
5x Labor Added Mar 5, 11:24 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Vincent Nyathi
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:11h 32m, 0m
⏳2.1 business days
📄
▶
3
Status: Ready to Bill Mar 9, 1:42 PM
Status: Ready to Bill → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number:SM-256006
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
Bottlenecks
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 23.3 business days (threshold: 2.0 business days)
Exceeded by 21.3 business days
Tech On Site
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)