3/11/2026 CRamen spoke with Emily and she said to have Vincent come to Fordville Location on Thursday 3/19/2026 and he can do that and Danville stuff will be onsite for him to do there. And then Schedule Santa Claus for Monday 3/23/2026 and Salem units will also be there and if Jasper Repair work order comes in to schedule 3/23 as well as that is close to Santa Claus. Call logged on WO01340590
3/2/2026 CRamen Logged email scheduling for Thursday 3/19/2026 with tech arrival between 8-10am.
2/18/2026 CRamen Logged email : Fordsville clinic said Ed is in Fordsville on Thursdays only from 9-5 EST
2/5/2026 CRamen Logged email requesting Wednesday 2/11/2026 with an arrival window between 8-10am. Placeholder set
🔧Work Performed
Annual Inspection - Completed Annual Safety and Function testing on 2 equipment.
🔍Technician Findings
Completed Annual Safety and Function testing on 2 equipment.
⚠️Problem Description
Inspection: Initial Annual Inspection Service
https://www.ebiotrack.com/inspection.php?iid=32749
📋
Outbound to +18127724485
Completed Mar 11, 2026
3/11/2026 CRamen spoke with Emily and she said to have Vincent come to Fordville Location on Thursday 3/19/2026 and he can do that and Danville stuff will be onsite for him to do there. And then Schedule Santa Claus for Monday 3/23/2026 and Salem units will also be there and if Jasper Repair work order comes in to schedule 3/23 as well as that is close to Santa Claus. Call logged on WO01340590
📧
Email:Re: Calibration at mini sites
Completed Mar 2, 2026
From: jenniferbryant@careatc.com
To: cramen@emsar.com, purchasingsupport@careatc.com
Cc: vincent.nyathi@emsar.com
Very well:
3/16/2026 Santa Claus IN 8-10 EST
3/17/2026 Danville KY 10-12 EST
3/18/2026 Salem IN 8-10 EST
3/19/2026 Fordsville KY 8-10 EST
Would this work?Jennifer BryantMedical AssistantCareATC, Inc.Kimball International Health Center1620 Cherry St, Ste AJasper, IN 47546O: 812.772.4485F: 855.737.0590www.CareATC.com From: Chuck Ramen <cramen@emsar.com>Sent: Friday, February 27
📧
Email: EMSAR Request for service at Kimball Int'l-Fordsville KY (Email to schedule service)
Completed Feb 5, 2026
To: purchasingsupport@careatc.com
CC:
BCC: cramen@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Kimball Int'l-Fordsville KY (Email to schedule service)
Body:
Hi Purchasing Support,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Inspection Flag: DO NOT go above 10 pieces of equipment per site unless mentioned in Inspection notes. This is the only equipment approved for the inspection, UNLESS this is also a PT clinic. See More belo
Work Order: WO-01340590
Account: CareATC
Customer Case Number:
Location: Kimball Int'l-Fordsville KY
Address: 16968 KY-69, Fordsville, KY 42343
Manufacturer:
Model #:
Serial #:
Contact Name: Purchasing Support
Contact Phone: 918-947-6607
Contact Email: purchasingsupport@careatc.com
Due Date: 3/3
Timeline
📞
Case Linked Jan 29, 12:01 AM
Case Number:00563196
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Jan 29, 9:59 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⚠️6.0 business days
👷
▶
2
Technician Assigned Feb 5, 3:22 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:7d 5h
🚨17.0 business days
🗓️
▶
2
Status: Scheduled Mar 2, 8:28 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For:2026-03-19T13:00:00.000+0000
💵
2x Expenses Added Mar 2, 9:50 AM
Type:Expenses
Status:Open
Qty:1
⚠️8.0 business days
📅
Dispatch Scheduled by Charles RamenMar 11, 1:39 PM
Scheduled For:2026-03-19T15:00:00.000+0000
⚠️7.0 business days
🔧
Status: Tech On Site by Vincent NyathiMar 19, 12:05 PM
From:Scheduled
To:Tech On Site
Duration in Previous:17d 2h
⏱️
▶
2
3x Labor Added Mar 19, 9:54 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Vincent Nyathi
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:9h 50m
⏳2.3 business days
📄
Status: Ready to Bill by Diane PattonMar 23, 11:25 AM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:3d 13h, 0m
⚠️8.0 business days
🧾
Invoice Created Apr 1, 9:42 PM
Invoice Number:SM-257242
Bottlenecks
Ready for Scheduling
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Assigned
Duration: 16.5 business days (threshold: 4.0 business hours)
Exceeded by 16.0 business days
Scheduled
Duration: 14.0 business days (threshold: 2.0 business days)
Exceeded by 12.0 business days
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.8 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)