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WO-01340595 ↗ ServiceMax

ROBERT WOOD JOHNSON BARNABAS HEALTH • Repair • P7

📍 JCMC EMS HQ Station #5 — 415 Montgomery Street, Jersey City NJ, 07302

Jan 29, 2026 → Feb 26, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Feb 9, 2026
✗ SLA Missed (6 biz days late)
Active: 13 biz days
Paused: 7 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Feb 27, 2026)
🏭 Customer Supplied Parts (1)
SLA Target
▶ Clock Running
Status: Created
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Jan 29 → Jan 29, 2026
0 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Jan 29 → Jan 30, 2026
1 business day (counted)
Running total: 1 of 7 biz days used
▶ Clock Running
Status: Assigned
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 1 of 7 biz days used
2d
▶ Clock Running
Status: Scheduled
Jan 30 → Feb 3, 2026
2 business days (counted)
Running total: 3 of 7 biz days used
▶ Clock Running
Status: Incomplete
Feb 3 → Feb 4, 2026
1 business day (counted)
Running total: 4 of 7 biz days used
⏸7d
⏸ Clock Paused
Status: Awaiting Parts
Feb 4 → Feb 16, 2026
7 business days (not counted)
▶ Clock Running
Status: Reschedule
Feb 16 → Feb 17, 2026
1 business day (counted)
Running total: 5 of 7 biz days used
4d
▶ Clock Running
Status: Scheduled
Feb 17 → Feb 23, 2026
4 business days (counted)
Running total: 9 of 7 biz days used
▶ Clock Running
Status: Reschedule
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 9 of 7 biz days used
4d
▶ Clock Running
Status: Scheduled
Feb 23 → Feb 27, 2026
4 business days (counted)
Running total: 13 of 7 biz days used
Created: Jan 29, 2026 Completed: Feb 27, 2026
Business Days Used 13 / 7
0 7d budget +6d over
Show SLA Clock Detail (12 periods)
Period Status Clock Biz Days Running Total
Jan 29 → Jan 29 Created ▶ Running 0 0 / 7
Jan 29 → Jan 29 L2 Screening ▶ Running 0 0 / 7
Jan 29 → Jan 29 Awaiting Parts ⏸ Paused 0 —
Jan 29 → Jan 30 Ready for Scheduling ▶ Running 1 1 / 7
Jan 30 → Jan 30 Assigned ▶ Running 0 1 / 7
Jan 30 → Feb 3 Scheduled ▶ Running 2 3 / 7
Feb 3 → Feb 4 Incomplete ▶ Running 1 4 / 7
Feb 4 → Feb 16 Awaiting Parts ⏸ Paused 7 —
Feb 16 → Feb 17 Reschedule ▶ Running 1 5 / 7
Feb 17 → Feb 23 Scheduled ▶ Running 4 9 / 7
Feb 23 → Feb 23 Reschedule ▶ Running 0 9 / 7
Feb 23 → Feb 27 Scheduled ▶ Running 4 13 / 7
Dispatch 0.0d
Material Management 8.4d
Coordinators 14.7d
Incomplete 1.9d (excluded)
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
8.4 days
Over SLA
Coordinators
14.7 days
Over SLA
Incomplete (excluded from total)
1.9 days
Billing
0.0 days
Created: Jan 29, 2026 Due: Feb 23, 2026 Completed: Feb 27, 2026 (3 days late)
📅
20.4 days Total Age
⏱️
7.6d in Awaiting Parts Longest Stage
🔄
14 transitions Status Changes
⚠️
13.2d over Total Delay
📦
3 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00563111
L2 review - EMS * No quote needed per SMC
Closed
Follow-up to WO-01339538 Tech Curtis Allen SN- 6506 Power-PRO XT 1906003500021 Tech notes - Parts Required: (1) - 6506-002-265 - Steer Lock Assembly L2 notes - none
Priority
High
Origin
Created From WO
Reason
New Case
Contact
Dexter Britton
Owner
Sherry Reich
Created
Jan 28, 2026
Work Orders from this Case (1)
WO-01340595 (current) Invoiced
Repair • Curtis Allen
Created: Jan 29, 2026 • Closed: Feb 26, 2026
Completed with significant delays
Invoiced • 199 days old
🚨
Primary Delay 7.6 days stuck in "Awaiting Parts"
⏱️
Total Delay 13.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
8.4d / 3.0d SLA
Ready for Scheduling
1.3d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
12.4d / 2.0d SLA
Incomplete
1.9d
Reschedule
1.0d / 2.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/23 SRogers: Updating to reschedule - unit was not found while on site on 2/20.

02/04/2026 ATharp - Made Stryker purchase. Keeping IT with PO.

02/04/2026 KeithC - Pick ticket in warehouse

🔧 Work Performed
Removed and replaced steer lock assembly Replaced foot end fastener spacer plate and screws Functional tests were performed unit is operating correctly.
🔍 Technician Findings
Broken steer lock assembly Missing FE fastener spacer plate and screws
⚠️ Problem Description
Follow-up to WO-01339538 Tech Curtis Allen SN- 6506 Power-PRO XT 1906003500021 Tech notes - Parts Required: (1) - 6506-002-265 - Steer Lock Assembly L2 notes - none https://www.ebiotrack.com/workorder.php?wo=71236
📄 Description
Stryker 6506 Power-PRO XT Power Cot

Timeline

📞
Case Linked Jan 28, 4:44 PM
Case Number: 00563111
Subject: L2 review - EMS * No quote needed per SMC
Status: Closed
📋
▶
4 Work Order Created Jan 29, 10:03 AM
Work Order Created → Status: L2 Screening → Parts Requested → Status: Awaiting Parts
🔍
Status: L2 Screening by Sherry Reich
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
Parts Requested
Order: 00089264
Status: Closed
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 3m
📅
Status: Ready for Scheduling by Melissa Barrett Jan 29, 4:35 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 6h 27m
👷
▶
4 Technician Assigned Jan 30, 10:55 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 18h 20m
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 2m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-05T17:00:00.000+0000
💵
Expenses Added Jan 30, 3:14 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
⚠️
Status: Incomplete by Shawn Rogers Feb 3, 11:28 AM
From: Scheduled
To: Incomplete
Duration in Previous: 4d 0h
⏳ 2.0 business days
📦
▶
3 Parts Requested Feb 4, 2:22 PM
Parts Requested → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00089699
Status: Closed
📦
Status: Awaiting Parts by Keith Weiss
From: Incomplete
To: Awaiting Parts
Duration in Previous: 1d 2h
⚠️ 8.0 business days
🔩
▶
2 2x Parts Added Feb 16, 11:32 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Melissa Barrett
From: Awaiting Parts
To: Reschedule
Duration in Previous: 11d 21h
🗓️
▶
2 Status: Scheduled Feb 17, 8:34 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-20T19:00:00.000+0000
⚠️ 5.0 business days
🔄
Status: Reschedule by Shawn Rogers Feb 23, 8:13 AM
From: Scheduled
To: Reschedule
Duration in Previous: 5d 23h
🗓️
▶
2 Status: Scheduled Feb 23, 8:21 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-26T14:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kourtney Smith Feb 25, 12:58 PM
Scheduled For: 2026-02-26T15:30:00.000+0000
⏳ 2.0 business days
🔩
2x Parts Added Feb 26, 9:41 PM
Type: Parts
Status: Open
Qty: 1, 2
⏱️
▶
2 5x Labor Added Feb 26, 9:48 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Curtis Allen
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 3d 13h, 0m
⏳ 3.3 business days
📄
▶
2 Status: Ready to Bill Mar 3, 11:39 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1m, 0m
🚨 89.0 business days
🧾
Invoice Created Jul 8, 5:02 PM
Invoice Number: SM-255445

Bottlenecks

Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Awaiting Parts
Duration: 7.6 business days (threshold: 3.0 business days)
Exceeded by 4.6 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Scheduled
Duration: 4.4 business days (threshold: 2.0 business days)
Exceeded by 2.4 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00563111
Closed
📦
Parts Order 00089264
Closed
📦
Parts Order 00089698
Canceled
📦
Parts Order 00089699
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Curtis Allen
Scheduled
Feb 26, 10:30 AM
Created
Jan 29, 10:03 AM
Invoice #
SM-255445

Work Details (10)

Name Type Status Qty Amount Date
WL-03085384 Expenses Open 1 $0.00 Jan 30, 3:14 PM
WL-03107044 Parts Open 1 $1,185.30 Feb 16, 11:32 AM
WL-03107045 Expenses Open 1 $0.00 Feb 16, 11:32 AM
WL-03122347 Parts Open 1 $21.83 Feb 26, 9:41 PM
WL-03122348 Parts Open 2 $15.26 Feb 26, 9:41 PM
WL-03122362 Labor Open 0.5 $0.00 Feb 26, 9:48 PM
WL-03122363 Labor Open 2 $0.00 Feb 26, 9:48 PM
WL-03122364 Labor Open 1.5 $0.00 Feb 26, 9:48 PM
WL-03122365 Travel Open 18 $0.00 Feb 26, 9:48 PM
WL-03122366 Travel Open 21 $0.00 Feb 26, 9:48 PM

Details