3/2/2026 CRamen Logged email scheduling Wednesday 3/18/2026 with tech arrival between 8-10am.
2/18/2026 CRamen Logged email : Emily is at Salem only on Wednesdays from 8-3
2/5/2026 CRamen Logged email requesting Tuesday 3/10/2026 with an arrival window between 9-11am. Placeholder set
🔧Work Performed
Annual Inspection - Completed Annual Safety and Function testing on 1 equipment.
🔍Technician Findings
Completed Annual Safety and Function testing on 1 equipment.
⚠️Problem Description
Inspection: Initial Annual Inspection Service
https://www.ebiotrack.com/inspection.php?iid=32750
📧
Email: EMSAR Request for service at Kimball Int'l-Salem IN (Email to schedule service)
Completed Feb 5, 2026
To: purchasingsupport@careatc.com
CC:
BCC: cramen@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Kimball Int'l-Salem IN (Email to schedule service)
Body:
Hi Purchasing Support,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Inspection Flag: DO NOT go above 10 pieces of equipment per site unless mentioned in Inspection notes. This is the only equipment approved for the inspection, UNLESS this is also a PT clinic. See More below for t
📅
WO-01340601 - Inspection - DD: 03/30/2026 - Salem - Kimball Int'l-Salem IN
Mar 23, 2026 12:00pm – 2:00pm
Work Order: WO-01340601
Account: CareATC
Customer Case Number:
Location: Kimball Int'l-Salem IN
Address: 200 Kimball Boulevard, Salem, IN 47167
Manufacturer:
Model #:
Serial #:
Contact Name: Purchasing Support
Contact Phone: 918-947-6607
Contact Email: purchasingsupport@careatc.com
Du
Timeline
📞
Case Linked Jan 29, 12:01 AM
Case Number:00563197
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Jan 29, 10:08 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⚠️6.0 business days
👷
▶
2
Technician Assigned Feb 5, 3:23 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:7d 5h
🚨17.0 business days
🗓️
▶
2
Status: Scheduled Mar 2, 8:23 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For:2026-03-18T13:00:00.000+0000
⚠️8.0 business days
📅
Dispatch Scheduled by Charles RamenMar 11, 1:49 PM
Scheduled For:2026-03-23T16:00:00.000+0000
⚠️9.0 business days
🔧
Status: Tech On Site by Vincent NyathiMar 23, 1:19 PM
From:Scheduled
To:Tech On Site
Duration in Previous:21d 3h
⏱️
▶
2
3x Labor Added Mar 23, 11:02 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Vincent Nyathi
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:9h 43m, 0m
📄
Status: Ready to Bill by Diane PattonMar 24, 5:35 PM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:18h 31m, 0m
⏳4.8 business days
🧾
Invoice Created Mar 30, 9:17 AM
Invoice Number:SM-257403
Bottlenecks
Ready for Scheduling
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Assigned
Duration: 16.5 business days (threshold: 4.0 business hours)
Exceeded by 16.0 business days
Scheduled
Duration: 16.0 business days (threshold: 2.0 business days)
Exceeded by 14.0 business days
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)