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WO-01340658 ↗ ServiceMax

ArchWell Health • Inspection • PSM

📍 Archwell - Midwest City — 6951 SE 15TH ST, MIDWEST CITY OK, 73110

Jan 29, 2026 → Mar 11, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (26 biz days late)
Active: 28 biz days
🕐 Clock stopped: Completed (Mar 11, 2026)
▶ Clock Running
Status: Created
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Assigned
Jan 29 → Feb 2, 2026
2 business days (counted)
Running total: 2 of ? biz days used
26d
▶ Clock Running
Status: Scheduled
Feb 2 → Mar 11, 2026
26 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 11 → Mar 11, 2026
0 business days (counted)
Running total: 28 of ? biz days used
Created: Jan 29, 2026 Completed: Mar 11, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 29 → Jan 29 Created ▶ Running 0 0
Jan 29 → Jan 29 Ready for Scheduling ▶ Running 0 0
Jan 29 → Feb 2 Assigned ▶ Running 2 2
Feb 2 → Mar 11 Scheduled ▶ Running 26 28
Mar 11 → Mar 11 Tech On Site ▶ Running 0 28
Dispatch 0.0d
Coordinators 30.0d
Field Work 1.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
30.0 days
Over SLA
Field Work
1.0 days
Created: Jan 29, 2026 Due: Mar 31, 2026 Completed: Mar 11, 2026 (20 days early)
📅
29.0 days Total Age
⏱️
27.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
28.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00563207
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 82 pcs https://www.ebiotrack.com/inspection.php?iid=32754
Priority
Standard
Origin
Email
Reason
New Case
Contact
Enrique Colina
Owner
Jessica Sells
Created
Jan 29, 2026
Work Orders from this Case (1)
WO-01340658 (current) Invoiced
Inspection • Zachary Stieben
Created: Jan 29, 2026 • Closed: Mar 11, 2026
Completed with significant delays
Invoiced • 199 days old
🚨
Primary Delay 27.0 days stuck in "Scheduled"
⏱️
Total Delay 28.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Assigned
2.6d / 0.5d SLA
Scheduled
27.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/2 KKelch called Enrique to schedule for 3/11 between 9 and 11 am. Customer confirmed. 

🔧 Work Performed
Inspected 84 pieces of equipment. Completed EBT inspection report.
🔍 Technician Findings
3/11/2025 Zachary Stieben arrived on site. Found 84 pieces of equipment to be inspected.
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 82 pcs https://www.ebiotrack.com/inspection.php?iid=32754

Timeline

📞
Case Linked Jan 29, 6:00 AM
Case Number: 00563207
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 29, 10:37 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 29, 1:50 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3h 13m
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Feb 2, 11:07 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-03-11T14:00:00.000+0000
🚨 27.0 business days
🔧
Status: Tech On Site by Zachary Stieben Mar 11, 9:07 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 36d 21h
✔️
Status: Completed by Zachary Stieben Mar 11, 6:09 PM
From: Tech On Site
To: Completed
Duration in Previous: 9h 1m
🚗
▶
3 2x Travel Added Mar 11, 6:15 PM
2x Travel Added → 3x Labor Added → Expenses Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 4, 4.6666666666667
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
🏁
Status: Closed by Zachary Stieben Mar 11, 6:20 PM
From: Completed
To: Closed
Duration in Previous: 11m
⏳ 2.7 business days
📄
Status: Ready to Bill by Diane Patton Mar 13, 3:13 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 20h, 0m
🧾
Invoice Created Mar 13, 7:09 PM
Invoice Number: SM-256529

Bottlenecks

Assigned
Duration: 2.6 business days (threshold: 4.0 business hours)
Exceeded by 2.1 business days
Scheduled
Duration: 27.0 business days (threshold: 2.0 business days)
Exceeded by 25.0 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

📞
Case 00563207
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Zachary Stieben
Scheduled
Mar 11, 10:00 AM
Created
Jan 29, 10:37 AM
Invoice #
SM-256529

Work Details (6)

Name Type Status Qty Amount Date
WL-03140057 Travel Open 220 - Mar 11, 6:15 PM
WL-03140058 Travel Open 220 - Mar 11, 6:15 PM
WL-03140059 Labor Open 4 $0.00 Mar 11, 6:17 PM
WL-03140060 Labor Open 4.6666666666667 $1,952.20 Mar 11, 6:17 PM
WL-03140061 Labor Open 4 $0.00 Mar 11, 6:17 PM
WL-03140065 Expenses Open 1 $0.00 Mar 11, 6:19 PM

Details