Primary Delay14.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay34.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
14.0d / 1.0d SLA
Assigned
13.0d / 0.5d SLA
Scheduled
9.0d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Closed
2.8d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
3/6 MOwens Ashley Jones-Gay replied back that the location is open on Wednesdays. Replied back to confirm the schedule date on Wed. 3/18 with arrival between 9-10am.
3/6 MOwens Sent an email to Purchasing Dept to get the hours of operation to schedule the visit during March.
🔧Work Performed
INSPECTION ON 3 PIECES
🔍Technician Findings
SOME DELAY IN ACCESSING SITE
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
3 Pcs
https://www.ebiotrack.com/inspection.php?iid=32742
📧
Email:Re: SEW Health Center Bridgeport, NJ Annual Tagged Equipment Inspection
Completed Mar 6, 2026
From: mowens@emsar.com
To: ashleyjonesgay@careatc.com, purchasingsupport@careatc.com
Cc: katiedouglass@careatc.com, jessicawalker@careatc.com
Let's schedule the inspection visit on Wed. 3/18 . Chris Galasso will arrival between 9-10am.
ThanksMelissa OwensAccount Service CoordinatorEast Districtmowens@emsar.comwww.emsar.com803-791-1259
From: Ashley Jones-Gay <ashleyjonesgay@
📧
Email:SEW Health Center Bridgeport, NJ Annual Tagged Equipment Inspection
Completed Mar 6, 2026
From: mowens@emsar.com
To: purchasingsupport@careatc.com
CareATC Purchasing
The annual inspection on the tagged medical equipment is due by 3/31. What are the hours of operation for this location during the week?ThanksMelissa OwensAccount Service CoordinatorEast Districtmowens@emsar.comwww.emsar.com803-791-1259
📅
WO-01340659 - Inspection - DD: 3/31/2026 - - Bridgeport - SEW Health Center - Bridgeport
Mar 18, 2026 9:00am – 10:00am
Work Order: WO-01340659
Account: CareATC
Customer Case Number:
Location: SEW Health Center - Bridgeport
Address: 2107 High Hill Rd, Bridgeport, NJ 08014
Manufacturer:
Model #:
Serial #:
Contact Name: Purchasing Support
Contact Phone: 918-947-6607
Contact Email: purchasingsupport@careatc.com
Due
Timeline
📞
Case Linked Jan 29, 12:00 AM
Case Number:00563189
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Jan 29, 10:37 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨14.0 business days
👷
▶
2
Technician Assigned Feb 18, 9:35 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:19d 22h
🚨13.0 business days
🗓️
▶
2
Status: Scheduled Mar 6, 11:13 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-03-18T13:00:00.000+0000
⚠️9.0 business days
🔧
Status: Tech On Site by Chris GalassoMar 18, 10:29 AM
From:Scheduled
To:Tech On Site
Duration in Previous:11d 22h
⏱️
▶
2
3x Labor Added Mar 18, 1:45 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Chris Galasso
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:3h 17m, 0m
⏳3.0 business days
📄
Status: Ready to Bill by Diane PattonMar 20, 2:04 PM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:2d 0h, 0m
⏳2.0 business days
🧾
Invoice Created Mar 23, 10:34 AM
Invoice Number:SM-257180
Bottlenecks
Ready for Scheduling
Duration: 14.0 business days (threshold: 1.0 business days)
Exceeded by 13.0 business days
Assigned
Duration: 13.0 business days (threshold: 4.0 business hours)
Exceeded by 12.5 business days
Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Closed
Duration: 2.8 business days (threshold: 1.0 business days)