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← WO Overview

WO-01340668 ↗ ServiceMax

Healthcare Network • Inspection • PSM

📍 Healthcare Network - Family & Senior Care — 1845 Veterans Park Drive, First Floor, Naples FL, 34109

Jan 29, 2026 → Jun 29, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (102 biz days late)
Active: 104 biz days
🕐 Clock stopped: Completed (Jun 29, 2026)
▶ Clock Running
Status: Created
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 0 of ? biz days used
34d
▶ Clock Running
Status: Ready for Scheduling
Jan 29 → Mar 19, 2026
34 business days (counted)
Running total: 34 of ? biz days used
66d
▶ Clock Running
Status: Assigned
Mar 19 → Jun 23, 2026
66 business days (counted)
Running total: 100 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 23 → Jun 29, 2026
4 business days (counted)
Running total: 104 of ? biz days used
Created: Jan 29, 2026 Completed: Jun 29, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 29 → Jan 29 Created ▶ Running 0 0
Jan 29 → Mar 19 Ready for Scheduling ▶ Running 34 34
Mar 19 → Jun 23 Assigned ▶ Running 66 100
Jun 23 → Jun 29 Scheduled ▶ Running 4 104
Dispatch 0.0d
Coordinators 106.8d
Billing 9.6d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
106.8 days
Over SLA
Billing
9.6 days
Over SLA
Created: Jan 29, 2026 Due: Jun 30, 2026 Completed: Jun 29, 2026 (1 days early)
📅
105.0 days Total Age
⏱️
67.0d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
111.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00563209
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 49 pcs https://www.ebiotrack.com/inspection.php?iid=32756
Priority
Standard
Origin
Email
Reason
New Case
Contact
Rod Stitt
Owner
Jessica Sells
Created
Jan 29, 2026
Work Orders from this Case (1)
WO-01340668 (current) Invoiced
Inspection • Luis Iser
Created: Jan 29, 2026 • Closed: Jun 29, 2026
Completed with significant delays
Invoiced • 199 days old
🚨
Primary Delay 67.0 days stuck in "Assigned"
⏱️
Total Delay 111.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
35.0d / 1.0d SLA
Assigned
67.0d / 0.5d SLA
Scheduled
4.8d / 2.0d SLA
Closed
2.8d / 1.0d SLA
Billing Review
9.6d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

7/14 SBerry: Please bill at $1,095 for site inspection

06/23/2026 THolmes - per Abby Jinerson as per POC request I am scheduling FSE Luis 06/29 and 06/30. Sent conf email to Rodd rstitt@healthcareswfl.org  


06/23/2026 THolmes - Called (239) 658-3000 and no ans. No VM. Send f/u email to schedule to Rodd Stitt rstitt@healthcareswfl.org 


06/19/2026 Tholmes - called Rodd Stitt 239.986.0581 no ans.. VM/LM fu email sent to Rodd rstitt@healthcareswfl.org 


06/18/2026 Tholmes - called Rodd Stitt 239.986.0581

no ans.. VM/LM


6/17/26 AJinerson - Discussed with tech sup MFranks in scheduling meeting. Per MFranks approved to see if tech from other service pod could cover (FSE Luis Iser). 


6/10/26 AJinerson - Email logged on WO-01341310. Sent 2nd scheduling email to Rod to provide updated scheduled service dates for the below sites/times.

Informing him that we have a few remaining sites for June that we still need to work into our schedule and will follow up as soon as we have an update on those.

SCHEDULE SERVICES AS OF 6/10:

Tuesday, 6/16 with arrival between 9:00 a.m. – 11:00 a.m. - Nichols Community Health Center- Children’s Care - 12655 Collier Blvd. Naples, FL 34116

Wednesday, 6/17 with arrival between 9:00 a.m. – 11:00 a.m. - Nichols Community Health Center- Women’s Care - 12655 Collier Blvd. Naples, FL 34116

Thursday, 6/18:

1st stop with arrival between 9:00 a.m. – 11:00 a.m. - Nichols Community Health Center- Convenient Care - 12655 Collier Blvd. Naples, FL 34116

2nd stop with arrival between 2:00 p.m. – 3:00 p.m. - Nichols Community Health Center- Pharmacy - 12655 Collier BLVD Naples, FL 34116

Friday, 6/19:

1st stop with arrival between 9:00 a.m. – 11:00 a.m. - Nichols Community Health Center- Family & Senior Care - 12655 Collier Blvd. Naples, FL 34116

2nd stop with arrival between 2:00 p.m. – 3:00 p.m - Nichols Community Health Center- X-RAY - 12655 Collier Blvd. Naples, FL 34116 

Monday, 6/22 with arrival between 9:00 a.m. – 11:00 a.m. - Healthcare Network - Florida State University - Women’s Care - 1441 Heritage Blvd. Immokalee, FL 34142 (Rescheduled date)

Tuesday, 6/23 with arrival between 9:00 a.m. – 11:00 a.m. – Gonzalez Pediatrics - 125 Boston Ave Immokalee, FL 34142

Wednesday, 6/24 with arrival between 11:00 a.m. – 1:00 p.m. - Children’s Care – East - 6350 Davis Blvd. #1001 Naples, FL 34104

Monday, 6/29 with arrival between 9:00 a.m. – 11:00 a.m. – Healthcare Network - Marion E. Father - Family & Senior Care - 1454 Madison Ave. W. Immokalee, FL 34142

(I have notified our team to combine this facility and the Specialty facility together)

Tuesday, 6/30

1st stop with arrival between 9:00 a.m. – 10:00 a.m. - Healthcare Network - Marion E. Father - Laboratory - 1454 Madison Ave. W Immokalee, FL 34142

2nd stop with arrival between 10:00 a.m. – 11:00 a.m. - Healthcare Network - Marion E. Father - Pharmacy – 1454 Madison Ave. W Immokalee, FL 34142


6/4/26 AJinerson - Email logged on WO-01349372. I sent an email to POC Rod Stitt regarding scheduling ALL 23 INSPECTIONS. Offering the below dates, asking if he would like to tell us which dates work best for each location or if he would like us to proceed with scheduling services and let him know once scheduled.

Dates offered:

Tuesday, 6/9

Thursday, 6/11 - Friday, 6/12  

Tuesday, 6/16 - Friday, 6/19

Monday, 6/22 - Wednesday, 6/24

Monday, 6/29 - Friday, 7/3

 

6/4/26 AJinerson - Call logged on WO-01349372. Called POC Rod Stitt to schedule all 23 HCP Inspections for Healthcare Network in Immokalee and Naples FL. Left VM for Rod regarding needing to schedule their June inspections and will be sending an email on this. 

**This Account has 23 HCP inspections in total throughout Immokalee, FL - Naples, FL all due in June and have same POC - Rod Stitt*

 

SAME ADDRESS - 1454 Madison Ave. Immokalee:

 

Healthcare Network - Marion E. Fether - Dental Care - 1454 Madison Ave. W. Immokalee, FL 34142 - WO-01340301 – 75 PCS

Healthcare Network - Marion E. Father - Specialty - 1454 Madison Ave. W Immokalee, FL 34142 - WO-01339993 – 41 PCS

Healthcare Network - Marion E. Father - Laboratory - 1454 Madison Ave. W Immokalee, FL 34142 - WO-01339535 – 8 PCS

Healthcare Network - Marion E. Father - Pharmacy – 1454 Madison Ave. W Immokalee, FL 34142 - WO-01339533 – 3 PCS

Healthcare Network - Marion E. Father - Family & Senior Care - 1454 Madison Ave. W. Immokalee, FL 34142 - WO-01339521 – 75 PCS

 

 

SAME ADDRESS - Florida State University, Immokalee:

Healthcare Network - Florida State University - Children’s Care - 1441 Heritage Blvd. Immokalee, FL 34142 - WO-01339781 – 94 PCS

Healthcare Network - Florida State University - Women’s Care - 1441 Heritage Blvd. Immokalee, FL 34142 - WO-01339759 – 76 PCS

 

 

 

Other Immokalee Inspections:

 

Gonzalez Pediatrics - 125 Boston Ave Immokalee, FL 34142 - WO-01368297 – 35 PCS

 

Healthcare Network - iTech - Family & Senior Care - - 508 North 9th St. Suite 142 Immokalee, FL 34142 - WO-01339787 – 35 PCS

 

 

Naples Inspections Same Address - 1845 Veterans Park Drive:

 

North/Arthrex Polaris -Family & Senior Care - 1845 Veterans Park Drive, First Floor Naples, FL 34109 - WO-01340668 – 49 PCS

North/Arthrex Polaris- Children’s Care - 1845 Veterans Park Drive, Second Floor Naples, FL 34109 - WO-01340653 – 57 PCS

 

 Naples SAME Address - 12655 Collier Blvd.:

 

Nichols Community Health Center- Dental Care - 12655 Collier Blvd. Naples, FL 34116 - WO-01349372 – 99 PCS

Nichols Community Health Center- X-RAY - 12655 Collier Blvd. Naples, FL 34116 - WO-01349335 – 13 PCS

Nichols Community Health Center- Convenient Care - 12655 Collier Blvd. Naples, FL 34116 - WO-01349369 – 67 PCS

Nichols Community Health Center- Family & Senior Care - 12655 Collier Blvd. Naples, FL 34116 - WO-01341316 – 48 PCS

Nichols Community Health Center- Women’s Care - 12655 Collier Blvd. Naples, FL 34116 - WO-01341311 – 87 PCS

Nichols Community Health Center- Children’s Care - 12655 Collier Blvd. Naples, FL 34116 - WO-01341310 – 80 PCS

Nichols Community Health Center- Pharmacy - 12655 Collier BLVD Naples, FL 34116 - WO-01341309 – 3 PCS

 

 

 Naples OTHER Inspections:

 

Badra Pediatrics - 9150 Galleria Ct, Unit D Naples, FL 34109 - WO-01368294 – 27 PCS

 

Greater Naples YMCA - Children’s Care - 5450 YMCA Rd. # 102 Naples, FL 34109 - WO-01349914 – 29 PCS

 

Cordero Pediatrics - 1090 6th Ave N Naples, FL 34102 - WO-01368292 – 30 PCS

 

Children’s Care – East - 6350 Davis Blvd. #1001 Naples, FL 34104 - WO-01349639 – 47 PCS

 

Dental Care East - 1749 Heritage Trl., # 801 Naples, FL 34112 - WO-01349631 – 86 PCS

 

 

4/9/26 AJinerson - ASM updating SLA to June 2026 per customer's request. Last service done in June 2025.

 

From <https://csa.lightning.force.com/lightning/r/SVMXC__Service_Order__c/a0oVU000005nibJYAQ/view


3/19 SBerry: Due date updated to 6/30/26

3/19/26 AJinerson - Chatter on WO-01340668 to ASM to see how to proceed. Site has 5 Annual Inspection WOs released for SLA with March 2026 but all had last service in June 2025.

WO-01340668

WO-01340653

WO-01339787

WO-01339781

WO-01339759


3/19/26 AJinerson - Last inspection serviced in June 2025 per WO-01243095, this SLA is showing for March 2026.

🔧 Work Performed
06/29/2026 LIser- Completed annual inspection on 44 items.
🔍 Technician Findings
06/29/2026 LIser- Site needs annual inspection on 49 items.
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 49 pcs https://www.ebiotrack.com/inspection.php?iid=32756

Timeline

📞
Case Linked Jan 29, 6:00 AM
Case Number: 00563209
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Jan 29, 10:45 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 35.0 business days
👷
2 Technician Assigned Mar 19, 9:14 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 48d 21h
🚨 64.0 business days
👷
Technician Assigned by Abby Jinerson Jun 17, 5:06 PM
Technician: Luis Iser
3.9 business days
📅
2 Dispatch Scheduled Jun 23, 1:23 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by TaVon Holmes
From: Assigned
To: Scheduled
Duration in Previous: 96d 4h
⚠️ 5.0 business days
⏱️
3x Labor Added Jun 29, 3:08 PM
Type: Labor
Status: Open
Qty: 3, 4.25, 3.25
✔️
Status: Completed by Luis Iser Jun 29, 7:52 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 6d 6h, 0m
💵
Status: Billing Review by Diane Patton Jun 30, 3:08 PM
From: Closed
To: Billing Review
Duration in Previous: 19h 14m
🚨 10.0 business days
🏁
Status: Closed by Scott Berry Jul 14, 1:55 PM
From: Billing Review
To: Closed
Duration in Previous: 13d 22h
💵
Status: Billing Review by Diane Patton Jul 15, 11:20 AM
From: Closed, Billing Review, Ready to Bill, Invoice Pending
To: Billing Review, Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 21h 24m, 0m
🧾
Invoice Created Jul 16, 9:55 AM
Invoice Number: SM-267347

Bottlenecks

Ready for Scheduling
Duration: 35.0 business days (threshold: 1.0 business days)
Exceeded by 34.0 business days
Assigned
Duration: 67.0 business days (threshold: 4.0 business hours)
Exceeded by 66.5 business days
Scheduled
Duration: 4.8 business days (threshold: 2.0 business days)
Exceeded by 2.8 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.1 business hours
Billing Review
Duration: 9.6 business days (threshold: 2.0 business days)
Exceeded by 7.6 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.1 business hours

🔗 Related Artifacts

📞
Case 00563209
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Luis Iser
Scheduled
Jun 29, 9:00 AM
Created
Jan 29, 10:45 AM
Invoice #
SM-267347

Work Details (3)

Name Type Status Qty Amount Date
WL-03277693 Labor Open 3 $0.00 Jun 29, 3:08 PM
WL-03277694 Labor Open 4.25 $1,095.00 Jun 29, 3:08 PM
WL-03277695 Labor Open 3.25 $0.00 Jun 29, 3:08 PM

Details