Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340695 ↗ ServiceMax

AVANTOR SERVICES (FORMERLY VWR CATALYST) • PM/CAL • P7

📍 LOVELACE BIOMEDICAL RESEARCH INST - KIRTLAND A F B — BLDG 9217 AREA Y, Albuquerque NM, 87115

Jan 29, 2026 → Feb 18, 2026

✅ Completed
P7 7 business days from creation
Target: Feb 9, 2026
🕐 Clock stopped: Canceled (Feb 18)
✗ SLA Missed (8d late)
Dispatch 2.0d
Coordinators 13.9d
✗ SLA Missed
Dispatch
2.0 days
Over SLA
Coordinators
13.9 days
Over SLA
Created: Jan 29, 2026 Due: Feb 27, 2026 Completed: Feb 18, 2026 (9 days early)
📅
14.9 days Total Age
⏱️
9.3d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
12.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00562837
South location quote
Closed
Q-00032220 South Campus Only Refrigerator/Freezers PM needed on 80 units. Unit list attached. The 1st 80 lines, highlighted in purple are what need serviced ASAP.
Priority
High
Origin
Phone
Reason
New Case
Contact
Karen Menden
Owner
Shelby Robinson
Created
Jan 28, 2026
Work Orders from this Case (78)
WO-01340568 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340574 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340576 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340579 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340584 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340586 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340587 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340591 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340593 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340596 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340597 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340598 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340600 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340602 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340605 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340635 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340637 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340639 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340640 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340641 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340643 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340645 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340646 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340648 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340650 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340652 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340655 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340656 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340657 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340660 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340662 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340663 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340667 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340671 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340672 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340674 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340675 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340676 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340678 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340680 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340682 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340683 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340685 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340686 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340687 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340688 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340689 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340690 Canceled
PM/CAL
Created: Jan 29, 2026
WO-01340695 (current) Canceled
PM/CAL
Created: Jan 29, 2026
WO-01340696 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340699 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340703 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340704 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340705 Canceled
PM/CAL
Created: Jan 29, 2026
WO-01340708 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340709 Canceled
PM/CAL • Ben Heinz
Created: Jan 29, 2026
WO-01340712 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340713 Canceled
PM/CAL
Created: Jan 29, 2026
WO-01340714 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340715 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340716 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340717 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340718 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340719 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340720 Canceled
PM/CAL
Created: Jan 29, 2026
WO-01340721 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340723 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340724 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340725 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340726 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340727 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340728 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340729 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340730 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340731 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340733 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340847 Invoiced
PM/CAL • Ben Heinz
Created: Jan 29, 2026 • Closed: Feb 20, 2026
WO-01340848 Canceled
PM/CAL
Created: Jan 29, 2026
Behind Schedule - Needs Attention
Canceled • 105 days old
🚨
Primary Delay 9.3 days stuck in "Scheduled"
⏱️
Total Delay 12.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
L2 Screening
1.9d / 1.0d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
4.6d / 0.5d SLA
Scheduled
9.3d / 2.0d SLA
Entered
0.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/18 KKelch-per BHeinz, this machine is going through an extensive calibration process that is being completed by another provider. Please cancel 2/5 KKelch called Dale to schedule 2/17-2/19 between 9 and 11 am. Customer confirmed. Call logged on WO-01340568. Meet at the visitor's center 2/2 KKelch called Dale to schedule for 2/10-2/12 between 9 and 11 am. Left VM. Call logged on WO-01340568
⚠️ Problem Description
Q-00032220 South Campus Only Refrigerator/Freezers PM needed on 80 units. Unit list attached. The 1st 80 lines, highlighted in purple are what need serviced ASAP.
📄 Description
VWR Scientific Incubator CO2 Water Jacketed VWR Brand CO2 H2O Jacketed Models

Timeline

📞
Case Linked Jan 28, 10:47 AM
Case Number: 00562837
Subject: South location quote
Status: Closed
⏳ 2.0 business days
📋
Work Order Created Jan 29, 11:36 AM
Work Order: WO-01340695
Type: PM/CAL
Priority: P7
⏳ 2.0 business days
📅
Status: Ready for Scheduling by Alan Adams Jan 30, 1:54 PM
From: L2 Screening
To: Ready for Scheduling
Duration in Previous: 1d 2h
👷
▶
2 Technician Assigned Jan 30, 2:00 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 6m
⚠️ 5.0 business days
📅
▶
2 Dispatch Scheduled Feb 5, 4:29 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 6d 2h
⚠️ 9.9 business days
🆕
Status: Entered by Kaitlyn Kelch Feb 18, 8:40 AM
From: Scheduled
To: Entered
Duration in Previous: 12d 16h
🚫
Status: Canceled by Shelby Robinson Feb 18, 8:59 AM
From: Entered
To: Canceled
Duration in Previous: 19m

Bottlenecks

L2 Screening
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.4 business hours
Assigned
Duration: 4.6 business days (threshold: 4.0 business hours)
Exceeded by 4.1 business days
Scheduled
Duration: 9.3 business days (threshold: 2.0 business days)
Exceeded by 7.3 business days

🔗 Related Artifacts

📞
Case 00562837
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
P7
Type
PM/CAL
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Jan 29, 11:36 AM
Invoice #
N/A

Details