Primary Delay6.9 days stuck in "Ready for Scheduling"
⏱️
Total Delay11.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
6.9d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
5.9d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.4d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
2-6 Mburris email from POC to set Courtney 2-16
2-6 Mburris email sent to POC
🔧Work Performed
Performed Annual Equipment Electrical Safety Test And Calibration Service for 22 units.
🔍Technician Findings
Perform Annual Equipment Electrical Safety Test And Calibration Service.
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
No more than 10 pieces
https://www.ebiotrack.com/inspection.php?iid=32743
📧
Email:Re: EMSAR Request for service at Ruiz Foods - Dinuba CA
Completed Feb 6, 2026
From: purchasingsupport@careatc.com
To: courtneygraham@careatc.com
Cc: angelamadrigal@careatc.com, michael.burris@emsar.com
We currently have availability on 2-16 with an arrival window between 10am and 11:30am. Please let us know if this works for you, or if another date or time would be more convenient.
To help us prepare, could you please confirm the following details?
Onsite Access Requirements
Are there any requirements for the technician to access the site (credentialin
📧
Email: EMSAR Request for service at Ruiz Foods - Dinuba CA
Completed Feb 6, 2026
To: purchasingsupport@careatc.com
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Ruiz Foods - Dinuba CA
Body:
Hi Purchasing Support,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at Ruiz Foods - Dinuba CA. We’d like to schedule the inspection to ensure everything is in compliance and functioning properly.
We currently have availability on 2-16 with an arrival window between 10am and 11:30am. Please
Work Order: WO-01340698
Account: CareATC
Customer Case Number:
Location: Ruiz Foods - Dinuba CA
Address: 501 S Alta Ave, Dinuba, CA 93618
Manufacturer:
Model #:
Serial #:
Contact Name: Purchasing Support
Contact Phone: 918-947-6607
Contact Email: purchasingsupport@careatc.com
Due Date: 3/31/2026
Timeline
📞
Case Linked Jan 29, 12:00 AM
Case Number:00563190
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Jan 29, 11:38 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⚠️7.0 business days
👷
▶
2
Technician Assigned Feb 6, 10:21 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Scheduling
To:Assigned
Duration in Previous:7d 22h
🗓️
▶
2
Status: Scheduled Feb 6, 11:26 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2026-02-16T18:00:00.000+0000
⏳3.0 business days
📅
Dispatch Scheduled by Michael BurrisFeb 10, 3:41 PM
Scheduled For:2026-02-16T19:30:00.000+0000
📅
Dispatch Scheduled by Michael BurrisFeb 10, 3:52 PM