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WO-01340707 ↗ ServiceMax

CareATC • Inspection • PSM

📍 Plumbers UA75-Germantown WI — W177 N9856 Rivercrest Dr, Suite 250, Germantown WI, 53022

Jan 29, 2026 → Mar 18, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (31 biz days late)
Active: 33 biz days
🕐 Clock stopped: Tech Off Site (Mar 18, 2026)
▶ Clock Running
Status: Created
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 0 of ? biz days used
11d
▶ Clock Running
Status: Ready for Scheduling
Jan 29 → Feb 16, 2026
11 business days (counted)
Running total: 11 of ? biz days used
15d
▶ Clock Running
Status: Assigned
Feb 16 → Mar 9, 2026
15 business days (counted)
Running total: 26 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Mar 9 → Mar 18, 2026
7 business days (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 18 → Mar 18, 2026
0 business days (counted)
Running total: 33 of ? biz days used
Created: Jan 29, 2026 Tech Off Site: Mar 18, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 29 → Jan 29 Created ▶ Running 0 0
Jan 29 → Feb 16 Ready for Scheduling ▶ Running 11 11
Feb 16 → Mar 9 Assigned ▶ Running 15 26
Mar 9 → Mar 18 Scheduled ▶ Running 7 33
Mar 18 → Mar 18 Tech On Site ▶ Running 0 33
Dispatch 0.0d
Coordinators 34.9d
Field Work 1.4d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
34.9 days
Over SLA
Field Work
1.4 days
Created: Jan 29, 2026 Due: Mar 31, 2026 Completed: Mar 19, 2026 (12 days early)
📅
34.0 days Total Age
⏱️
15.0d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
32.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00563191
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 10 Pcs https://www.ebiotrack.com/inspection.php?iid=32744
Priority
Standard
Origin
Email
Reason
New Case
Contact
Purchasing Support
Owner
Kimberly Hardison
Created
Jan 29, 2026
Work Orders from this Case (1)
WO-01340707 (current) Invoiced
Inspection • Jon Kuehl
Created: Jan 29, 2026 • Closed: Mar 18, 2026
Completed with significant delays
Invoiced • 199 days old
🚨
Primary Delay 15.0 days stuck in "Assigned"
⏱️
Total Delay 32.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
11.9d / 1.0d SLA
Assigned
15.0d / 0.5d SLA
Scheduled
8.0d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Tech Off Site
1.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3-5-26 JK Called phone number supplied to schedule visit. Left voicemail. Also sent email as well.


2/16/2026 CRamen Per LYoder to assign to JKuehl to schedule with Ben for HCP Training and OJT

🔧 Work Performed
Performed inspection on 10 units.
🔍 Technician Findings
All units working upon arrival.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 10 Pcs https://www.ebiotrack.com/inspection.php?iid=32744

Timeline

📞
Case Linked Jan 29, 12:00 AM
Case Number: 00563191
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 29, 11:51 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 12.0 business days
👷
▶
2 Technician Assigned Feb 16, 3:19 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 18d 3h
🚨 14.8 business days
🗓️
▶
2 Status: Scheduled Mar 9, 7:41 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jonathan Kuehl
Scheduled For: 2026-03-18T12:00:00.000+0000
⏳ 4.0 business days
💵
2x Expenses Added Mar 12, 8:10 AM
Type: Expenses
Status: Open
Qty: 1
⚠️ 5.0 business days
🔧
Status: Tech On Site by Jonathan Kuehl Mar 18, 9:12 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 9d 1h
🚗
Status: Tech Off Site by Jonathan Kuehl Mar 18, 11:54 AM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 2h 42m
✔️
Status: Completed by Jonathan Kuehl Mar 18, 8:08 PM
From: Tech Off Site
To: Completed
Duration in Previous: 8h 14m
⏱️
3x Labor Added Mar 18, 8:23 PM
Type: Labor, Travel
Status: Open
Qty: 0.46666666666667, 1.9
🏁
Status: Closed by Jonathan Kuehl Mar 18, 8:29 PM
From: Completed
To: Closed
Duration in Previous: 20m
⏳ 2.4 business days
📄
Status: Ready to Bill by Diane Patton Mar 20, 2:24 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 17h, 0m
⏳ 2.0 business days
🧾
Invoice Created Mar 23, 11:36 AM
Invoice Number: SM-257187

Bottlenecks

Ready for Scheduling
Duration: 11.9 business days (threshold: 1.0 business days)
Exceeded by 10.9 business days
Assigned
Duration: 15.0 business days (threshold: 4.0 business hours)
Exceeded by 14.5 business days
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00563191
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Jon Kuehl
Scheduled
Mar 18, 8:00 AM
Created
Jan 29, 11:51 AM
Invoice #
SM-257187

Work Details (5)

Name Type Status Qty Amount Date
WL-03140815 Expenses Open 1 $0.00 Mar 12, 8:10 AM
WL-03140816 Expenses Open 1 $0.00 Mar 12, 8:10 AM
WL-03150262 Labor Open 0.46666666666667 $0.00 Mar 18, 8:23 PM
WL-03150263 Labor Open 1.9 $1,063.00 Mar 18, 8:23 PM
WL-03150264 Travel Open 4 - Mar 18, 8:23 PM

Details