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← WO Overview

WO-01340722 ↗ ServiceMax

Oak Street Health • SWAPOUT • PC

📍 Oak Street Health - Toledo Northside, OH — 553 E. Manhattan Blvd., Toledo OH, 43608

Jan 29, 2026 → Feb 10, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 27, 2026
✓ SLA Met (32 biz days early)
Active: 7 biz days
Paused: 1 biz days
🕐 Clock stopped: Completed (Feb 10, 2026)
▶ Clock Running
Status: Created
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸1d
⏸ Clock Paused
Status: Awaiting Parts
Jan 29 → Jan 30, 2026
1 business day (not counted)
7d
▶ Clock Running
Status: Reschedule
Jan 30 → Feb 10, 2026
7 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 7 of ? biz days used
Created: Jan 29, 2026 Completed: Feb 10, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 29 → Jan 29 Created ▶ Running 0 0
Jan 29 → Jan 30 Awaiting Parts ⏸ Paused 1 —
Jan 30 → Feb 10 Reschedule ▶ Running 7 7
Feb 10 → Feb 10 Assigned ▶ Running 0 7
Feb 10 → Feb 10 Tech On Site ▶ Running 0 7
Dispatch 0.0d
Material Management 1.8d
Coordinators 7.6d
Field Work 0.0d
Billing 11.6d
✓ SLA Met
Dispatch
0.0 days
Material Management
1.8 days
Coordinators
7.6 days
Over SLA
Field Work
0.0 days
Billing
11.6 days
Over SLA
Created: Jan 29, 2026 Due: Mar 27, 2026 Completed: Feb 10, 2026 (45 days early)
📅
8.8 days Total Age
⏱️
11.6d in Ready to Bill Longest Stage
🔄
7 transitions Status Changes
⚠️
17.3d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00563408
AED Power Button
Closed
Model: Zoll Medical Corporation - AED Plus Model Type: AED Custom Field: Notes: Asset ID: 6091523 Site: Oak Street Health - Oak Street Health - Toledo Northside, OH Department:Depreciation Start Date:Physical Location: hallDepreciation Term: yrsSerial #: 010084794600224421X21E368908
Priority
High
Origin
Email
Reason
New Case
Contact
Nikki Wilson
Owner
Derek Reynolds
Created
Jan 29, 2026
Work Orders from this Case (2)
WO-01340722 (current) Invoiced
SWAPOUT • Ryan Schwochow
Created: Jan 29, 2026 • Closed: Feb 10, 2026
WO-01350742 Invoiced
Virtual Tech - Depot • Samuel A Klein
Created: Feb 10, 2026 • Closed: Mar 23, 2026
Completed with significant delays
Invoiced • 196 days old
🚨
Primary Delay 11.6 days stuck in "Ready to Bill"
⏱️
Total Delay 17.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
1.8d / 3.0d SLA
Reschedule
7.6d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
11.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Shipping hot swap to site: Zoll Medical Corporation - AED Plus ASSET ID #: 13226402 SERIAL #: X22K529406 Outbound 1Z01E3E70396411860 Delivered 2/2/2026 expected for return: Zoll Medical Corporation - AED Plus Asset ID: 6091523 Serial #: X21E368908 Return 1Z01E3E79097711871 Delivered 2/4/2026
🔍 Technician Findings
hot swap requested
⚠️ Problem Description
Zoll Medical Corporation - AED Plus Asset ID: 6091523 Serial #: X21E368908 Physical Location: hall https://www.ebiotrack.com/workorder.php?wo=71242
📄 Description
DEFIBRILLATOR, AED + ECG DSPLY ADLT PRESCRIPTION ZOLMED Oak Street Health’s Consigned Inventory

Timeline

📞
▶
4 Case Linked Jan 29, 12:11 PM
Case Linked → Work Order Created → Parts Requested → Status: Awaiting Parts
📋
Work Order Created
Work Order: WO-01340722
Type: SWAPOUT
Priority: PC
📦
Parts Requested
Order: 00089281
Status: Closed
📦
Status: Awaiting Parts by Derek Reynolds
From: Entered
To: Awaiting Parts
Duration in Previous: 1m
⏳ 2.0 business days
🔩
▶
2 2x Parts Added Jan 30, 2:02 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Sean Weaver
From: Awaiting Parts
To: Reschedule
Duration in Previous: 1d 1h
⚠️ 8.0 business days
⏱️
▶
4 2x Labor Added Feb 10, 8:21 AM
2x Labor Added → Technician Assigned → Status: Assigned → Status: Closed
👷
Technician Assigned by Ryan Schwochow
Technician: a0h8Y00000Jzl1WQAR, Ryan Schwochow
👷
Status: Assigned by Ryan Schwochow
From: Reschedule, Assigned, Tech On Site
To: Assigned, Tech On Site, Completed
Duration in Previous: 10d 18h, 0m
🏁
Status: Closed by Ryan Schwochow
From: Completed
To: Closed
Duration in Previous: 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 11, 1:53 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 5h
🚨 12.0 business days
📨
Status: Invoice Pending by Diane Patton Feb 28, 1:13 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 16d 23h
💰
Status: Invoiced by Diane Patton Feb 28, 1:18 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 5m
🚨 90.0 business days
🧾
Invoice Created Jul 8, 5:27 PM
Invoice Number: SM-255246

Bottlenecks

Reschedule
Duration: 7.6 business days (threshold: 2.0 business days)
Exceeded by 5.6 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 11.6 business days (threshold: 1.0 business days)
Exceeded by 10.6 business days

🔗 Related Artifacts

📞
Case 00563408
Closed
📦
Parts Order 00089281
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
SWAPOUT
Branch
Edge
Technician
Ryan Schwochow
Scheduled
N/A
Created
Jan 29, 12:12 PM
Invoice #
SM-255246

Work Details (4)

Name Type Status Qty Amount Date
WL-03085227 Parts Open 1 $0.00 Jan 30, 2:02 PM
WL-03085228 Expenses Open 1 $36.17 Jan 30, 2:02 PM
WL-03098788 Labor Open 1 $122.57 Feb 10, 8:21 AM
WL-03098789 Expenses Open 1 $30.80 Feb 10, 8:21 AM

Details