Oak Street Health - 24 Hour - 139932: New Work Order Assigned
Closed
Check freezer temp and inspect data logger probe vs freezer temp.
Oak Street Work Order #139932
Work Order Description:
Freezer probe appears to be defective. Freezer is running warm on the monitor but still pretty frozen on the inside
2/17/26 DPatton - See error message below. Please update "Serviced Date & Closed Date" and add work performed notes. Teams message to Joe W.
🔧Work Performed
parts ordered and shipped to site
🔍Technician Findings
parts ordered and shipped to site
⚠️Problem Description
Check freezer temp and inspect data logger probe vs freezer temp.
Oak Street Work Order #139932
Work Order Description:
Freezer probe appears to be defective. Freezer is running warm on the monitor but still pretty frozen on the inside https://www.ebiotrack.com/workorder.php?wo=71246
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 29, 2026
To: andrea.jones@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01340743Location: Oak Street Health - RiverdaleAddress: 7028 Hwy 85 Riverdale, GA 30274Device: Problem Description: Check freezer temp and inspect data logger probe vs freezer
Timeline
📞
Case Linked Jan 26, 10:21 AM
Case Number:00562076
Subject:Oak Street Health - 24 Hour - 139932: New Work Order Assigned
Status:Closed
⏳4.0 business days
📋
▶
3
Work Order Created Jan 29, 12:45 PM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00089283
Status:Closed
📦
Status: Awaiting Parts by Derek Reynolds
From:Entered
To:Awaiting Parts
Duration in Previous:0m
⚠️5.0 business days
🔩
▶
2
2x Parts Added Feb 4, 5:55 PM
2x Parts Added → Status: L2 Review
👀
Status: L2 Review by Julie Ann Shoemaker
From:Awaiting Parts
To:L2 Review
Duration in Previous:6d 5h
⚠️6.8 business days
👷
▶
2
Technician Assigned Feb 12, 4:04 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Gavin Poole
From:L2 Review
To:Assigned
Duration in Previous:7d 22h
🏁
Status: Closed by Gavin PooleFeb 12, 4:09 PM
From:Assigned
To:Closed
Duration in Previous:5m
⏳3.0 business days
✏️
Status: WO Correction Needed by Diane PattonFeb 17, 11:14 AM
From:Closed
To:WO Correction Needed
Duration in Previous:4d 19h
⏱️
▶
2
Labor Added Feb 17, 11:28 AM
Labor Added → Status: Completed
✔️
Status: Completed by Wendy Argueta
From:WO Correction Needed, Completed
To:Completed, Closed
Duration in Previous:14m, 0m
📄
Status: Ready to Bill by Diane PattonFeb 17, 12:27 PM
From:Closed
To:Ready to Bill
Duration in Previous:58m
⚠️9.0 business days
📨
Status: Invoice Pending by Diane PattonFeb 28, 1:13 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:11d 0h
🧾
▶
2
Invoice Created Feb 28, 1:18 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:5m
Bottlenecks
Awaiting Parts
Duration: 4.8 business days (threshold: 3.0 business days)
Exceeded by 1.8 business days
Closed
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days
Ready to Bill
Duration: 8.8 business days (threshold: 1.0 business days)