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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340762 ↗ ServiceMax

MIDMARK • Repair • P4

📍 GOLF ROSE ANIMAL HOSPITAL — 51 Remington Rd, Schaumburg IL, 60173

Jan 29, 2026 → Feb 2, 2026

✅ Completed
P4 4 business days from creation
Target: Feb 4, 2026
🕐 Clock stopped: Completed (Feb 3)
✓ SLA Met (1d early)
Dispatch 0.0d
Coordinators 2.6d
Field Work 0.9d
Billing 2.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.6 days
Over SLA
Field Work
0.9 days
Billing
2.2 days
Over SLA
Created: Jan 29, 2026 Due: Feb 4, 2026 Completed: Feb 3, 2026 (1 days early)
📅
3.2 days Total Age
⏱️
2.3d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
1.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00563416
Repair
Closed
Travel Zone 1 PROBLEM SUMMARY NWD pump keeps running ADDITIONAL NOTES Secondary Contact : Jenny Jones - If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com.For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
Priority
Standard
Origin
Web
Reason
New Case
Contact
Kaite Allen
Owner
Shelby Robinson
Created
Jan 29, 2026
Work Orders from this Case (1)
WO-01340762 (current) Invoiced
Repair • Franco Jackson
Created: Jan 29, 2026 • Closed: Feb 2, 2026
Completed with minor delays
Invoiced • 105 days old
🚨
Primary Delay 2.3 days stuck in "Scheduled"
⏱️
Total Delay 1.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
2.3d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
WO Correction Needed
0.7d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/29/2026 CRamen spoke with Jenny and scheduled for Tuesday 2/3/2026 with tech arrival between 8-10am. Facility is a 24/7 facility


01/29/2026 SRobinson- Called Kaite Allen, 18478853344. Gave her the WO# and advised a coordinator will be reaching out to schedule.

🔧 Work Performed
2feb2026 fjackson checked for any clogged found none. Checked sensor and plugged back in after unit was unplugged. Ran water and pump turned on and cleared water then stopped. Tested several times and working ok
🔍 Technician Findings
Pump running even when no water flowing
⚠️ Problem Description
Travel Zone 1 PROBLEM SUMMARY NWD pump keeps running ADDITIONAL NOTES Secondary Contact : Jenny Jones - If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com.For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
📄 Description
Midmark Canis Major Vet table (CMDT-60, CMDT-WS-60)

Timeline

📞
Case Linked Jan 29, 12:21 PM
Case Number: 00563416
Subject: Repair
Status: Closed
📋
Work Order Created Jan 29, 1:59 PM
Work Order: WO-01340762
Type: Repair
Priority: P4
📅
Status: Ready for Scheduling by Shelby Robinson Jan 29, 2:08 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 9m
👷
▶
4 Technician Assigned Jan 29, 4:11 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 2m
🗓️
Status: Scheduled by Charles Ramen
From: Assigned
To: Scheduled
Duration in Previous: 4m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-03T20:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Robert Jackson Feb 2, 3:53 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 23h
⏱️
▶
2 5x Labor Added Feb 2, 11:08 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Robert Jackson
From: Tech On Site
To: Completed
Duration in Previous: 7h 15m
🏁
Status: Closed by Robert Jackson Feb 2, 11:20 PM
From: Completed
To: Closed
Duration in Previous: 11m
⏳ 2.1 business days
✏️
Status: WO Correction Needed by Nancy Suarez Feb 4, 5:02 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 1d 17h
🏁
Status: Closed by Robert Jackson Feb 4, 10:55 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 5h 52m
📄
Status: Ready to Bill by Nancy Suarez Feb 5, 3:10 PM
From: Closed
To: Ready to Bill
Duration in Previous: 16h 14m
📨
Status: Invoice Pending by Nancy Suarez Feb 6, 1:11 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 22h 0m
⚠️ 6.0 business days
🧾
Invoice Created Feb 13, 10:15 AM
Invoice Number: SM-253358

Bottlenecks

Scheduled
Duration: 2.3 business days (threshold: 2.0 business days)
Exceeded by 2.7 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

📞
Case 00563416
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Franco Jackson
Scheduled
Feb 3, 3:00 PM
Created
Jan 29, 1:59 PM
Invoice #
SM-253358

Work Details (5)

Name Type Status Qty Amount Date
WL-03089008 Labor Open 1 $0.00 Feb 2, 11:08 PM
WL-03089009 Travel Open 26 $110.00 Feb 2, 11:08 PM
WL-03089010 Labor Open 6 $0.00 Feb 2, 11:08 PM
WL-03089011 Labor Open 1 $110.00 Feb 2, 11:08 PM
WL-03089012 Travel Open 322 $0.00 Feb 2, 11:08 PM

Details