Travel Zone 1
PROBLEM SUMMARY
NWD Water issues to all HP
ADDITIONAL NOTES
Office Hours: Monday, Tuesday and Thursday – 8:00 am – 6:00 pm; Wednesday and Friday 8:00 am – 6:00 pm and Closed
for lunch 12:30 pm – 2:00 pm - If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech
must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed
for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance,
troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
1/29 KSmith -- Scheduled for 2/20 per Jenn's request, at 2pm
1/29 KSmith -- Jenn was not available. Left contact information for a return call. Sending email as well to schedule for Monday
01/29/2026 SRobinson- Called Jenn Still, 13158533551. Gave her th eWO# and advise a coordinator will be reaching out to schedule.
🔧Work Performed
Performed all functional tests without fail. Called tech support to go through steps
To ensure functionality. Adjusted PSI from 60 to 65. Could not duplicate issue.
🔍Technician Findings
Upon arrival found unit taken out of service, ready for repair.
⚠️Problem Description
Travel Zone 1
PROBLEM SUMMARY
NWD Water issues to all HP
ADDITIONAL NOTES
Office Hours: Monday, Tuesday and Thursday – 8:00 am – 6:00 pm; Wednesday and Friday 8:00 am – 6:00 pm and Closed
for lunch 12:30 pm – 2:00 pm - If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech
must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed
for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance,
troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
📄Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)
📋
Inbound from +13158533551
Completed Jan 29, 2026
Scheduled for 2/20 per Jenn's request, at 2pm
📧
Email: Clinton Pet Vet -- Midmark Repair -- WO-01340797
Completed Jan 29, 2026
To: clintonpetvet@gmail.com
CC:
BCC:
Attachment: --none--
Subject: Clinton Pet Vet -- Midmark Repair -- WO-01340797
Body:
Hi Jenn,
We received a request from Midmark to repair your Vetpro unit that is having water issues.
Would Monday work for the technician to come onsite and service the unit?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.COM
Disclaimer: The disclaimer covers legal notific
📋
Outbound to +13158533551
Completed Jan 29, 2026
Jenn was not available. Left contact information for a return call
📋
Outbound to +13158533551
Completed Jan 29, 2026
01/29/2026 SRobinson- Called Jenn Still, 13158533551. Gave her th eWO# and advise a coordinator will be reaching out to schedule.
📅
WO-01340797 - Repair - VetPro 1000 (Series) - CLINTON - Clinton Pet Vet
Feb 20, 2026 2:00pm – 3:00pm
Work Order: WO-01340797
Account: MIDMARK
Customer Case Number: SR 1528740
Location: Clinton Pet Vet
Address: 60 Dwight Ave, CLINTON, NY 13323
Manufacturer: Midmark Medical
Model #: VetPro 1000 (Series)
Serial #: V1793658
Contact Name: Jenn Still
Contact Phone: 13158533551
Contact Email: clintonpetve
PDF
00563466 SRA
Jan 29, 2026
PDF
00563466_SRA.pdf
Feb 20, 2026
Timeline
📞
Case Linked Jan 29, 1:37 PM
Case Number:00563466
Subject:Repair
Status:Closed
📋
Work Order Created Jan 29, 2:35 PM
Work Order:WO-01340797
Type:Repair
Priority:P4
📅
Status: Ready for Scheduling by Shelby RobinsonJan 29, 2:42 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:7m
👷
▶
2
Technician Assigned Jan 29, 3:22 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:40m
🗓️
▶
2
Status: Scheduled Jan 29, 3:46 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-02-20T19:00:00.000+0000
🚨16.0 business days
🚗
4x Travel Added Feb 20, 1:29 PM
Type:Travel, Labor
Status:Open
Qty:83, 32, 0.75
🔧
Status: Tech On Site by Bernard ThompsonFeb 20, 1:40 PM
From:Scheduled
To:Tech On Site
Duration in Previous:21d 21h
✔️
▶
2
Status: Completed Feb 20, 2:54 PM
Status: Completed → Labor Added
⏱️
Labor Added
Type:Labor
Status:Open
Qty:1.25
🏁
Status: Closed by Bernard ThompsonFeb 20, 2:59 PM
From:Completed
To:Closed
Duration in Previous:5m
⏳3.0 business days
📄
Status: Ready to Bill by Nancy SuarezFeb 24, 1:29 PM
From:Closed
To:Ready to Bill
Duration in Previous:3d 22h
📨
▶
2
Status: Invoice Pending Feb 25, 12:48 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🚨11.9 business days
🧾
Invoice Created Mar 12, 8:20 AM
Invoice Number:SM-254895
Bottlenecks
Scheduled
Duration: 15.4 business days (threshold: 2.0 business days)
Exceeded by 13.4 business days
Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)