Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340860 ↗ ServiceMax

Sono Bello • Depot • PSM

📍 NV-Las Vegas — 7455 Arroyo Crossing Parkway, Las Vegas NV, 89113

Jan 30, 2026 → Jun 23, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (89 biz days late)
Active: 90 biz days
Paused: 9 biz days
🕐 Clock stopped: Completed (Jun 23, 2026)
▶ Clock Running
Status: Created
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Jan 30 → Jan 30, 2026
0 business days (not counted)
10d
▶ Clock Running
Status: Reschedule
Jan 30 → Feb 16, 2026
10 business days (counted)
Running total: 10 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Feb 16 → Feb 17, 2026
1 business day (not counted)
▶ Clock Running
Status: Reschedule
Feb 17 → Feb 23, 2026
4 business days (counted)
Running total: 14 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Feb 23 → Feb 27, 2026
4 business days (not counted)
21d
▶ Clock Running
Status: Reschedule
Feb 27 → Mar 30, 2026
21 business days (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 30 → Mar 31, 2026
1 business day (counted)
Running total: 36 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Mar 31 → Apr 6, 2026
4 business days (not counted)
▶ Clock Running
Status: Reschedule
Apr 6 → Apr 13, 2026
5 business days (counted)
Running total: 41 of ? biz days used
20d
▶ Clock Running
Status: Assigned
Apr 13 → May 11, 2026
20 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 11 → May 11, 2026
0 business days (counted)
Running total: 61 of ? biz days used
26d
▶ Clock Running
Status: Incomplete
May 11 → Jun 17, 2026
26 business days (counted)
Running total: 87 of ? biz days used
▶ Clock Running
Status: L2 Screening
Jun 17 → Jun 17, 2026
0 business days (counted)
Running total: 87 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jun 17 → Jun 17, 2026
0 business days (counted)
Running total: 87 of ? biz days used
▶ Clock Running
Status: Completed
Jun 17 → Jun 17, 2026
0 business days (counted)
Running total: 87 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Jun 17 → Jun 17, 2026
0 business days (not counted)
▶ Clock Running
Status: Reschedule
Jun 17 → Jun 23, 2026
3 business days (counted)
Running total: 90 of ? biz days used
Created: Jan 30, 2026 Completed: Jun 23, 2026
Show SLA Clock Detail (18 periods)
Period Status Clock Biz Days Running Total
Jan 30 → Jan 30 Created ▶ Running 0 0
Jan 30 → Jan 30 Awaiting Parts ⏸ Paused 0
Jan 30 → Feb 16 Reschedule ▶ Running 10 10
Feb 16 → Feb 17 Awaiting Parts ⏸ Paused 1
Feb 17 → Feb 23 Reschedule ▶ Running 4 14
Feb 23 → Feb 27 Awaiting Parts ⏸ Paused 4
Feb 27 → Mar 30 Reschedule ▶ Running 21 35
Mar 30 → Mar 31 Assigned ▶ Running 1 36
Mar 31 → Apr 6 Awaiting Parts ⏸ Paused 4
Apr 6 → Apr 13 Reschedule ▶ Running 5 41
Apr 13 → May 11 Assigned ▶ Running 20 61
May 11 → May 11 Tech On Site ▶ Running 0 61
May 11 → Jun 17 Incomplete ▶ Running 26 87
Jun 17 → Jun 17 L2 Screening ▶ Running 0 87
Jun 17 → Jun 17 Tech On Site ▶ Running 0 87
Jun 17 → Jun 17 Completed ▶ Running 0 87
Jun 17 → Jun 17 Awaiting Parts ⏸ Paused 0
Jun 17 → Jun 23 Reschedule ▶ Running 3 90
Dispatch 0.1d
Material Management 11.5d
Coordinators 69.5d
Field Work 0.4d
Incomplete 27.0d (excluded)
Billing 0.0d
✗ SLA Missed
Dispatch
0.1 days
Material Management
11.5 days
Over SLA
Coordinators
69.5 days
Over SLA
Field Work
0.4 days
Incomplete (excluded from total)
27.0 days
Billing
0.0 days
Created: Jan 30, 2026 Due: Jun 26, 2026 Completed: Jun 23, 2026 (3 days early)
📅
100.0 days Total Age
⏱️
27.0d in Incomplete Longest Stage
🔄
20 transitions Status Changes
⚠️
64.6d over Total Delay
📦
5 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits (5 reschedules)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Samuel A Klein — scheduling delays attributed to technician, not coordinators
Visit 1 May 11, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00563692
WO-01305240
Closed
Follow up WO-01305240 send device to depot for repair and then add to the hotswap inventory
Priority
High
Origin
Created From WO
Reason
New Case
Contact
N/A
Owner
Wendy Argueta
Created
Jan 30, 2026
Work Orders from this Case (1)
WO-01340860 (current) Invoiced
Depot • Samuel A Klein
Created: Jan 30, 2026 • Closed: Jun 23, 2026
Completed with significant delays
Invoiced • 198 days old
🚨
Primary Delay 27.0 days stuck in "Incomplete"
⏱️
Total Delay 64.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
11.5d / 3.0d SLA
Reschedule
47.0d / 2.0d SLA
Assigned
22.4d / 0.5d SLA
Tech On Site
0.4d / 1.0d SLA
Incomplete
27.0d
L2 Screening
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Repairs exceed $2K Please quote for:


1 x 2098800-009

1 x 2098800-003

2 x Labor

3 x Shipping


3/30-RS; Looks like last parts arrived 2/20 & 2/27

2/18-rs; awaiting parts arrive

🔧 Work Performed
POST Test; Passed Display picture quality; verified Touch Screen; Calibrated Updated time and date Device information; Version and Network Settings; Verified • Waveform 1: I • Waveform 2: II • Waveform 3: Resp • The header line contains the date, time and some other applicable status; Verified • The grid is clear; Verified • The waveforms labels appear in the printout as configured; Verified ECG Measurements: 80 bpm (± 5 bpm) = __80___ bpm Pacemaker detection; Verified Asystole detection; Verified Leads off detection; Verified Respiration Measurements: 20 RR (±5) = ___20__ RR Apnea Detection; Verified SpO2 Measurements: 90% (±2%) = ___90__% NIBP Measurements: 200 mmHg (±1 mmHg) = __199___mmHg Temperature Measurement: 98.6°F ± 0.18 °F = __98.6___ °F Check Procedure Completed and Patient Discharged PM Completed
🔍 Technician Findings
Was able to duplicate issue and unit is not powering on. Checked battery and battery is fully charged. Plugged in unit to see if unit would power on and still no power after unit was plugged into wall outlet. Issue seems to be in the screen itself and will need a replacement front panel with a screen to fix issue. Repairs exceed $2K Please quote for: 1 x 2098800-009 1 x 2098800-003 2 x Labor 3 x Shipping
⚠️ Problem Description
Follow up WO-01305240 send device to depot for repair and then add to the hotswap inventory GE Healthcare - B125 Asset ID#: 13353370 S/N: SQF21390052SA https://www.ebiotrack.com/workorder.php?wo=71261

Timeline

📞
4 Case Linked Jan 30, 8:11 AM
Case Linked → Work Order Created → Parts Requested → Status: Awaiting Parts
📋
Work Order Created
Work Order: WO-01340860
Type: Depot
Priority: PSM
📦
Parts Requested
Order: 00089349
Status: Closed
📦
Status: Awaiting Parts by Wendy Argueta
From: Entered
To: Awaiting Parts
Duration in Previous: 1m
🔩
2 2x Parts Added Jan 30, 1:39 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Sean Weaver
From: Awaiting Parts
To: Reschedule
Duration in Previous: 5h 25m
🚨 11.0 business days
📦
2 Parts Requested Feb 16, 1:25 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Samuel Klein
From: Reschedule
To: Awaiting Parts
Duration in Previous: 16d 23h
🔩
2 2x Parts Added Feb 17, 10:20 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From: Awaiting Parts
To: Reschedule
Duration in Previous: 20h 54m
⚠️ 5.0 business days
📦
2 Parts Requested Feb 23, 1:39 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Samuel Klein
From: Reschedule
To: Awaiting Parts
Duration in Previous: 6d 3h
⚠️ 5.0 business days
💵
2 Expenses Added Feb 27, 9:38 AM
Expenses Added → Status: Reschedule
🔄
Status: Reschedule by Melissa Barrett
From: Awaiting Parts
To: Reschedule
Duration in Previous: 3d 19h
🚨 22.0 business days
👷
2 Technician Assigned Mar 30, 1:32 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ryan Schwochow
From: Reschedule
To: Assigned
Duration in Previous: 31d 2h
📦
2 Parts Requested Mar 31, 9:07 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Samuel Klein
From: Assigned
To: Awaiting Parts
Duration in Previous: 19h 34m
⚠️ 5.0 business days
🔩
2 2x Parts Added Apr 6, 3:30 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Canterbury
From: Awaiting Parts
To: Reschedule
Duration in Previous: 6d 6h
⚠️ 6.0 business days
👷
Status: Assigned by Ryan Schwochow Apr 13, 3:08 PM
From: Reschedule
To: Assigned
Duration in Previous: 6d 23h
🚨 21.0 business days
🔧
Status: Tech On Site by Samuel Klein May 11, 8:37 AM
From: Assigned
To: Tech On Site
Duration in Previous: 27d 17h
⏱️
2x Labor Added May 11, 9:53 AM
Type: Labor
Status: Open
Qty: 1
⚠️
Status: Incomplete by Samuel Klein May 11, 10:10 AM
From: Tech On Site
To: Incomplete
Duration in Previous: 1h 33m
🚨 27.0 business days
🔍
Status: L2 Screening by Ryan Schwochow Jun 17, 10:08 AM
From: Incomplete
To: L2 Screening
Duration in Previous: 36d 23h
🔧
Status: Tech On Site by Samuel Klein Jun 17, 11:03 AM
From: L2 Screening
To: Tech On Site
Duration in Previous: 54m
✔️
3 Status: Completed Jun 17, 12:21 PM
Status: Completed → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00097977
Status: Closed
📦
Status: Awaiting Parts by Samuel Klein
From: Completed
To: Awaiting Parts
Duration in Previous: 3m
💵
2 Expenses Added Jun 17, 1:27 PM
Expenses Added → Status: Reschedule
🔄
Status: Reschedule by Audrey Tharp
From: Awaiting Parts
To: Reschedule
Duration in Previous: 1h 2m
4.0 business days
✔️
Status: Completed by Ryan Schwochow Jun 23, 3:56 PM
From: Reschedule, Completed
To: Completed, Closed
Duration in Previous: 6d 2h, 0m
4.0 business days
📄
2 Status: Ready to Bill Jun 26, 12:21 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🚨 18.0 business days
🧾
Invoice Created Jul 22, 10:09 AM
Invoice Number: SM-265789

Bottlenecks

Reschedule
Duration: 10.7 business days (threshold: 2.0 business days)
Exceeded by 8.7 business days
Reschedule
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Awaiting Parts
Duration: 4.7 business days (threshold: 3.0 business days)
Exceeded by 1.7 business days
Reschedule
Duration: 22.0 business days (threshold: 2.0 business days)
Exceeded by 20.0 business days
Assigned
Duration: 1.8 business days (threshold: 4.0 business hours)
Exceeded by 1.3 business days
Awaiting Parts
Duration: 5.0 business days (threshold: 3.0 business days)
Exceeded by 2.0 business days
Reschedule
Duration: 5.6 business days (threshold: 2.0 business days)
Exceeded by 3.6 business days
Assigned
Duration: 20.6 business days (threshold: 4.0 business hours)
Exceeded by 20.1 business days
Reschedule
Duration: 3.8 business days (threshold: 2.0 business days)
Exceeded by 1.8 business days
Closed
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days

🔗 Related Artifacts

📞
Case 00563692
Closed
📦
Parts Order 00089349
Closed
📦
Parts Order 00090445
Closed
📦
Parts Order 00090908
Closed
📦
Parts Order 00093696
Closed
📦
Parts Order 00097977
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Depot
Branch
Edge
Technician
Samuel A Klein
Scheduled
N/A
Created
Jan 30, 8:12 AM
Invoice #
SM-265789

Work Details (10)

Name Type Status Qty Amount Date
WL-03085195 Parts Open 1 $1.74 Jan 30, 1:39 PM
WL-03085196 Expenses Open 1 $30.88 Jan 30, 1:39 PM
WL-03108468 Parts Open 1 $1,113.63 Feb 17, 10:20 AM
WL-03108469 Expenses Open 1 $75.90 Feb 17, 10:20 AM
WL-03122781 Expenses Open 1 $94.60 Feb 27, 9:38 AM
WL-03174809 Parts Open 1 $515.17 Apr 6, 3:30 PM
WL-03174810 Expenses Open 1 $25.88 Apr 6, 3:30 PM
WL-03221484 Labor Open 1 $119.00 May 11, 9:53 AM
WL-03221485 Labor Open 1 $119.00 May 11, 9:53 AM
WL-03263531 Expenses Open 1 $34.43 Jun 17, 1:27 PM

Details