Zone 1
WD table not going up or down
ADDITIONAL NOTES
For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
2/12 KSmith -- Scheduled for 2/19 with Michelle. Curtis assisting
2/12/26 lcoonrod
Delivery Status 2/16/2026 (ETA)
Order No: 753211
Customer PO No: SR1526158
Customer: Midmark No Charge
Service Request NO: 1526158
Ship To Name: Veterinary Care Group
Ship To Address: 24936 Horace Harding Expy
Ship To City/State: Little Neck, NY 11362-2050
Waybill (Tracking #): 00034455171
Carrier: Dayton Freight-Truck-Standard
The following items have shipped from Midmark Corporation on: 11-FEB-2026
LINE NO: 1.1 QTY: 1 ITEM: 410-0310-22 SERIAL #: DESCRIPTION: COLUMN
2/12 KSmith -- Sent email to schedule for 2/19 (DH Assisting)
2/11/26 RBerry- Updated due date based on parts. Removed delay code.
2/11 KSmith -- Here is the part tracking info for this SR. Have a great day!
2/11 KSmith -- Followed up with Midmark regarding parts
2/4 KSmith -- Return trip requires two FSEs due to table weight.
1/30 KSmith -- Scheduled for 2/3 with POC. 2-4pm
1/30 KSmith -- Sent email to schedule for 2/3
1/30/26 SReich - Left a vm, gave her the WO # and told her someone would be reaching out to schedule. (The recording said to leave a message, but there was no beep indicating when to start the message.)
🔧Work Performed
2-3 dt
Customer using room. 45 min wait.
Confirmed issue with table. Unit was originally moving up and down with strain but seemed to have seized up. Unit no longer moving.
After discussion with support, and homing out the mono plugs.. mono plugs had zero ohms.. we determined that the mast has two faulty actuators. Support is sending a new Mass assembly. Will return When parts are received.
Support says that two techs are needed. Table is extremely heavy and needs to be removed from the column.
2-19 dt
With the help of Curtis allen, we replaced the column assembly. Unit now passes functional testing and has been returned to service.
2-19 CA
With the help of David Trost, we replaced the column assembly. Unit now passes functional testing and has been returned to service.
🔍Technician Findings
2-3 dt
Customer using room. 45 min wait.
Confirmed issue with table. Unit was originally moving up and down with strain but seemed to have seized up. Unit no longer moving.
After discussion with support, and homing out the mono plugs.. mono plugs had zero ohms.. we determined that the mast has two faulty actuators. Support is sending a new Mass assembly. Will return When parts are received.
Support says that two techs are needed. Table is extremely heavy and needs to be removed from the column.
2-19 dt
With the help of Curtis allen, we replaced the column assembly. Unit now passes functional testing and has been returned to service.
2-19 CA
With the help of David Trost, we replaced the column assembly. Unit now passes functional testing and has been returned to service.
⚠️Problem Description
Zone 1
WD table not going up or down
ADDITIONAL NOTES
For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
Email:Re: Veterinary Care Group -- Midmark Repair -- WO-01340861
Completed Feb 12, 2026
From: mraines@vcg.vet
To: ksmith@emsar.com
Yes that works
Thanks
Michelle Raines
Multi-Site Manager,
Little Neck Veterinary Care
Glen Oaks Veterinary Care
718-281-0800
LittleNeckVeterinaryCare.com <https://protect.checkpoint.com/v2/r01/___http://littleneckveterinarycare.com/___.YzJ1OmVtc2FyMTpjOm86MDZjODVjNTY2MDBhMjEzOTM0ZjEyNTg5OWRmMGU3NmI6NzpkMWYxOjM5MTRlZjUzNTY4Y2E0MjE1M2YxOTcxMTBmZjllMTY2MzNlNTZmNTQ5MDVjM2MzNGIzNjAwZGUxMTM0ZmJkMDA6aDpUOkY>
718-749-5911
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 11, 2026
To: mraines@vcg.vet
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01340861Location: Veterinary Care GroupAddress: 24936 Horace Harding Expy Little Neck, NY 11362-2050Device: Peninsula (series) Folding Lift Table V2864151Problem Description: Zone 1
WD table n
📧
Email: SR 1526158 - WO-00152040 -- WO-01340861
Completed Feb 11, 2026
To: service@midmark.com
CC:
BCC:
Attachment: --none--
Subject: SR 1526158 - WO-00152040 -- WO-01340861
Body:
Good Morning Midmark,
Our technician was onsite on February 3rd and found additional parts were needed.
Have those parts shipped? We have not received any tracking information to date.
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.COM
Disclaimer: The disclaimer covers legal notificat
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 4, 2026
To: mraines@vcg.vet
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01340861Location: Veterinary Care GroupAddress: 24936 Horace Harding Expy Little Neck, NY 11362-2050Device: Peninsula (series) Folding Lift Table V2864151Problem Description: Zone 1
WD table n
📧
Email:Re: Veterinary Care Group -- Midmark Repair -- WO-01340861
Completed Jan 30, 2026
From: mraines@vcg.vet
To: ksmith@emsar.com
Yes not a problem
Sent from my iPhone
On Jan 30, 2026, at 1:21 PM, Kourtney Smith <ksmith@emsar.com> wrote:
EXTERNAL EMAIL: This email was sent by a person from outside your organization. Exercise caution when clicking links, opening attachments or taking further action, before validating its authenticity.
Please report suspicious emails by clicking the "Report Phishing" button in Outlook or forwarding to phishing@nva.com.
📧
Email: Veterinary Care Group -- Midmark Repair -- WO-01340861
Completed Jan 30, 2026
To: mraines@vcg.vet
CC:
BCC:
Attachment: --none--
Subject: Veterinary Care Group -- Midmark Repair -- WO-01340861
Body:
Hi Michelle,
We received a request from Midmark to repair your table that is not going up or down.
Would Tuesday, February 3rd work for the technician to come onsite and service the unit?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.COM
Disclaimer: The disclaimer covers l
📋
Outbound to +15167909935
Completed Jan 30, 2026
Left a vm, gave her the WO # and told her someone would be reaching out to schedule.
Feb 3, 2026 9:33pm
@Shawn Rogers @Kourtney Smith the return trip for this job requires 2 people, this table is very heavy!
Feb 12, 2026 3:10pm
@David Trost David I have @Curtis Allen going with you to assist on this one.@Shawn Rogers
📅
WO-01340861 - Repair - Peninsula (series) Folding Lift Table - Little Neck - Veterinary Care Group
Feb 19, 2026 1:00pm – 4:00pm
Work Order: WO-01340861
Account: MIDMARK
Customer Case Number: SR 1526158
Location: Veterinary Care Group
Address: 24936 Horace Harding Expy, Little Neck, NY 11362-2050
Manufacturer: Midmark
Model #: Peninsula (series) Folding Lift Table
Serial #: V2864151
Contact Name: Michelle Raines
Contact Phone
📅
WO-01340861 - Repair - Peninsula (series) Folding Lift Table - Little Neck - Veterinary Care Group
Feb 19, 2026 1:00pm – 4:00pm
Work Order: WO-01340861
Account: MIDMARK
Customer Case Number: SR 1526158
Location: Veterinary Care Group
Address: 24936 Horace Harding Expy, Little Neck, NY 11362-2050
Manufacturer: Midmark
Model #: Peninsula (series) Folding Lift Table
Serial #: V2864151
Contact Name: Michelle Raines
Contact Phone
PDF
00563583 SRA
Jan 30, 2026
JPG
IMG_20260219_143038669
Feb 19, 2026
Timeline
📞
Case Linked Jan 29, 5:09 PM
Case Number:00563583
Subject:Repair
Status:Closed
📋
▶
2
Work Order Created Jan 30, 8:13 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:3m
👷
▶
2
Technician Assigned Jan 30, 10:54 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:2h 37m
🗓️
▶
2
Status: Scheduled Jan 30, 3:27 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-02-03T20:00:00.000+0000
⏳3.0 business days
🔩
Parts Added Feb 3, 2:18 PM
Type:Parts
Status:Open
Qty:1
⏱️
▶
3
3x Labor Added Feb 3, 9:32 PM
3x Labor Added → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00089632
Status:Closed
📦
Status: Awaiting Parts by David Trost
From:Scheduled
To:Awaiting Parts
Duration in Previous:4d 6h
⚠️6.3 business days
🔄
Status: Reschedule by Kourtney SmithFeb 11, 3:05 PM
From:Awaiting Parts
To:Reschedule
Duration in Previous:7d 17h
⏳2.0 business days
📅
▶
2
Dispatch Scheduled Feb 12, 3:09 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From:Reschedule
To:Scheduled
Duration in Previous:1d 0h
⚠️5.0 business days
⏱️
▶
2
6x Labor Added Feb 19, 5:40 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by David Trost
From:Scheduled
To:Completed
Duration in Previous:7d 2h
⏱️
▶
2
3x Labor Added Feb 19, 7:01 PM
3x Labor Added → 4x Travel Added
🚗
4x Travel Added
Type:Travel, Expenses
Status:Open
Qty:59, 38, 1
🏁
Status: Closed by Shawn RogersFeb 20, 8:08 AM
From:Completed
To:Closed
Duration in Previous:14h 27m
⏳2.0 business days
📄
Status: Ready to Bill by Nancy SuarezFeb 23, 6:14 PM
From:Closed
To:Ready to Bill
Duration in Previous:3d 10h
📨
Status: Invoice Pending by Nancy SuarezFeb 24, 1:57 PM
From:Ready to Bill, Invoice Pending
To:Invoice Pending, Invoiced
Duration in Previous:19h 43m, 0m
🚨94.0 business days
🧾
Invoice Created Jul 8, 5:01 PM
Invoice Number:SM-254776
Bottlenecks
Assigned
Duration: 4.6 business hours (threshold: 4.0 business hours)
Exceeded by 0.6 business hours
Scheduled
Duration: 2.8 business days (threshold: 2.0 business days)
Exceeded by 6.1 business hours
Awaiting Parts
Duration: 6.0 business days (threshold: 3.0 business days)
Exceeded by 3.0 business days
Scheduled
Duration: 4.5 business days (threshold: 2.0 business days)
Exceeded by 2.5 business days
Completed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.3 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.1 business days (threshold: 1.0 business days)