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WO-01340873 ↗ ServiceMax

PHMC - Public Health Management Corporation • Inspection • PSM

📍 Apple Tree Family Central Intake Center — 1430 Cherry St, Philadelphia PA, 19102

Jan 30, 2026 → Mar 9, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (24 biz days late)
Active: 25 biz days
🕐 Clock stopped: Completed (Mar 9, 2026)
▶ Clock Running
Status: Created
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
7d
▶ Clock Running
Status: Assigned
Jan 30 → Feb 10, 2026
7 business days (counted)
Running total: 7 of ? biz days used
18d
▶ Clock Running
Status: Scheduled
Feb 10 → Mar 9, 2026
18 business days (counted)
Running total: 25 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 9 → Mar 9, 2026
0 business days (counted)
Running total: 25 of ? biz days used
Created: Jan 30, 2026 Completed: Mar 9, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 30 → Jan 30 Created ▶ Running 0 0
Jan 30 → Jan 30 Ready for Scheduling ▶ Running 0 0
Jan 30 → Feb 10 Assigned ▶ Running 7 7
Feb 10 → Mar 9 Scheduled ▶ Running 18 25
Mar 9 → Mar 9 Tech On Site ▶ Running 0 25
Dispatch 0.0d
Coordinators 26.5d
Field Work 1.2d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
26.5 days
Over SLA
Field Work
1.2 days
Billing
0.0 days
Created: Jan 30, 2026 Due: Mar 9, 2026 Completed: Mar 9, 2026 (on time)
📅
26.0 days Total Age
⏱️
18.3d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
23.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00563585
eBiotrack - New Inspection Created
Closed
Initial Annual Inspection Service https://www.ebiotrack.com/inspection.php?iid=32765
Priority
Standard
Origin
Email
Reason
New Case
Contact
Sophia Figgs-Riley
Owner
Sherry Reich
Created
Jan 29, 2026
Work Orders from this Case (1)
WO-01340873 (current) Invoiced
Inspection • Philip Krogstad
Created: Jan 30, 2026 • Closed: Mar 9, 2026
Completed with significant delays
Invoiced • 198 days old
🚨
Primary Delay 18.3 days stuck in "Scheduled"
⏱️
Total Delay 23.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.7d / 1.0d SLA
Assigned
7.5d / 0.5d SLA
Scheduled
18.3d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
1.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/23 MOwens Sophia called in and wants to reschedule for 3/9 because of the snow storm. I confirmed that date is availalle for the tech.

2/10 MOwens Spoke with Sophia. This location is scheduled for 2/24 with arrival between 8-9am.

🔧 Work Performed
Performed initial equipment inspection. (8 pcs). Worked with nurse to find all equipment.
🔍 Technician Findings
Check in with security. Perform initial equipment inspection.
⚠️ Problem Description
Initial Annual Inspection Service https://www.ebiotrack.com/inspection.php?iid=32765

Timeline

📞
Case Linked Jan 29, 5:19 PM
Case Number: 00563585
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 30, 8:46 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
2 Technician Assigned Jan 30, 2:45 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5h 56m
⚠️ 8.0 business days
🗓️
▶
2 Status: Scheduled Feb 10, 4:50 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-02-24T14:00:00.000+0000
⚠️ 8.9 business days
📅
Dispatch Scheduled by Melissa Owens Feb 23, 11:45 AM
Scheduled For: 2026-03-09T13:00:00.000+0000
🚨 11.0 business days
🔧
Status: Tech On Site by Philip Krogstad Mar 9, 9:13 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 26d 15h
⏱️
▶
2 3x Labor Added Mar 9, 10:25 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Philip Krogstad
From: Tech On Site
To: Completed
Duration in Previous: 1h 15m
💵
▶
2 Expenses Added Mar 9, 6:39 PM
Expenses Added → Status: Closed
🏁
Status: Closed by Philip Krogstad
From: Completed
To: Closed
Duration in Previous: 8h 11m
📄
▶
2 Status: Ready to Bill Mar 10, 4:47 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.9 business days
🧾
Invoice Created Mar 13, 6:18 PM
Invoice Number: SM-256109

Bottlenecks

Assigned
Duration: 7.5 business days (threshold: 4.0 business hours)
Exceeded by 7.0 business days
Scheduled
Duration: 18.3 business days (threshold: 2.0 business days)
Exceeded by 16.3 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.3 business hours

🔗 Related Artifacts

📞
Case 00563585
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
EBS
Technician
Philip Krogstad
Scheduled
Mar 9, 9:00 AM
Created
Jan 30, 8:46 AM
Invoice #
SM-256109

Work Details (4)

Name Type Status Qty Amount Date
WL-03135681 Labor Open 2 $0.00 Mar 9, 10:25 AM
WL-03135682 Labor Open 1.25 $1,495.00 Mar 9, 10:25 AM
WL-03135683 Travel Open 74 $0.00 Mar 9, 10:25 AM
WL-03136462 Expenses Open 1 $0.00 Mar 9, 6:39 PM

Details