3/12 MOwens Replied back and confirmed reschedule for 3/20.
3/11 MOwens Sophia replied back that 3/20 works to reschedule the inspection at this location
2/23 MOwens Sophia called in and wants to reschedule for 3/9 because of the snow storm. I confirmed that date is availalle for the tech.
2/10 MOwens Spoke with Sophia. This location is scheduled for 2/24 with arrival around 4pm.
🔧Work Performed
Performed initial equipment inspection (13 pcs). Worked with staff to find all equipment.
🔍Technician Findings
Perform initial equipment inspection.
⚠️Problem Description
Initial Annual Inspection Service
https://www.ebiotrack.com/inspection.php?iid=32767
📧
Email
Completed Mar 12, 2026
3/12 MOwens Replied back and confirmed reschedule for 3/20.
📧
Email:PHMC Sites to Reschedule
Completed Mar 11, 2026
From: mowens@emsar.com
To: sfiggsriley@phmc.org
Sophia
These are the sites that Phil could not complete on 3/9.
PHMC House of Passage
PHMC Outley HouseHopeful (or PEC) - FamiliesStenton Family Manor - FamiliesPhil is available on 3/18 or 3/20. Do these days work for you?ThanksMelissa OwensAccount Service CoordinatorEast Districtmowens@emsar.comwww.emsar.com803-791-1259
📞
Call
Completed Feb 23, 2026
2/23 MOwens Sophia called in and wants to reschedule for 3/9 because of the snow storm. I confirmed that date is available for the tech.
📞
Call
Completed Feb 10, 2026
2/10 MOwens Spoke with Sophia. This location is scheduled for 2/24 with arrival around 4pm.
📅
WO-01340877 - Inspection - DD: 3/9/2026 - - Philadelphia - Stenton Family Manor - Families
Mar 20, 2026 1:00pm – 2:30pm
Work Order: WO-01340877
Account: PHMC - Public Health Management Corporation
Customer Case Number:
Location: Stenton Family Manor - Families
Address: 1300 E Tulpehocken St, Philadelphia, PA 19138
Manufacturer:
Model #:
Serial #:
Contact Name: Sophia Figgs-Riley
Contact Phone: 267-315-76
Timeline
📞
Case Linked Jan 29, 5:21 PM
Case Number:00563587
Subject:eBiotrack - New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Jan 30, 9:10 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Jan 30, 2:47 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:5h 36m
⚠️8.0 business days
📅
▶
2
Dispatch Scheduled Feb 10, 5:03 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From:Assigned
To:Scheduled
Duration in Previous:11d 2h
⚠️8.9 business days
📅
Dispatch Scheduled by Melissa OwensFeb 23, 11:49 AM
Scheduled For:2026-03-09T20:00:00.000+0000
🚨13.0 business days
🔄
Status: Reschedule by Melissa OwensMar 11, 4:47 PM
From:Scheduled
To:Reschedule
Duration in Previous:28d 22h
🗓️
▶
2
Status: Scheduled Mar 12, 10:30 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-03-20T17:30:00.000+0000
⚠️6.0 business days
📅
Dispatch Scheduled by Melissa OwensMar 19, 9:39 AM
Scheduled For:2026-03-20T17:00:00.000+0000
⏳2.0 business days
🔧
Status: Tech On Site by Philip KrogstadMar 20, 1:56 PM
From:Scheduled
To:Tech On Site
Duration in Previous:8d 3h
⏱️
3x Labor Added Mar 20, 3:02 PM
Type:Labor, Travel
Status:Open
Qty:1, 1.25, 16
✔️
Status: Completed by Philip KrogstadMar 20, 3:10 PM
From:Tech On Site
To:Completed
Duration in Previous:1h 13m
🏁
Status: Closed by Philip KrogstadMar 20, 6:45 PM
From:Completed
To:Closed
Duration in Previous:3h 35m
⏳2.7 business days
📄
▶
3
Status: Ready to Bill Mar 24, 9:44 AM
Status: Ready to Bill → Status: Invoice Pending → Invoice Created
📨
Status: Invoice Pending by Diane Patton
From:Ready to Bill, Invoice Pending
To:Invoice Pending, Invoiced
Duration in Previous:0m
🧾
Invoice Created
Invoice Number:SM-257317
Bottlenecks
Assigned
Duration: 7.5 business days (threshold: 4.0 business hours)
Exceeded by 7.0 business days
Scheduled
Duration: 20.2 business days (threshold: 2.0 business days)
Exceeded by 18.2 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)