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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01340879 ↗ ServiceMax

BLUE GRASS TRANSPORTATION • Preventive Maintenance • PSM

📍 Blue Grass Transportation - Franklin County — 111 PROFESSIONAL COURT, Frankfort KY, 40611

Jan 30, 2026 → Jul 16, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (114 biz days late)
Active: 115 biz days
🕐 Clock stopped: Canceled (Jul 16, 2026)
▶ Clock Running
Status: Created
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
27d
▶ Clock Running
Status: Assigned
Jan 30 → Mar 11, 2026
27 business days (counted)
Running total: 27 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 11 → Mar 15, 2026
2 business days (counted)
Running total: 29 of ? biz days used
86d
▶ Clock Running
Status: 05-Tech-Off-Site
Mar 15 → Jul 16, 2026
86 business days (counted)
Running total: 115 of ? biz days used
Created: Jan 30, 2026 Canceled: Jul 16, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 30 → Jan 30 Created ▶ Running 0 0
Jan 30 → Jan 30 Ready for Scheduling ▶ Running 0 0
Jan 30 → Mar 11 Assigned ▶ Running 27 27
Mar 11 → Mar 15 Scheduled ▶ Running 2 29
Mar 15 → Jul 16 05-Tech-Off-Site ▶ Running 86 115
Dispatch 0.0d
Coordinators 30.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
30.5 days
Over SLA
Created: Jan 30, 2026 Due: Mar 31, 2026 Completed: Jul 16, 2026 (106 days late)
📅
116.0 days Total Age
⏱️
86.0d in 05-Tech-Off-Site Longest Stage
🔄
5 transitions Status Changes
⚠️
27.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00563630
eBiotrack - Automated New Inspection Created
Closed
Inspection: Semi-Annual Equipment PM 107 pcs https://www.ebiotrack.com/inspection.php?iid=32768
Priority
Standard
Origin
Email
Reason
New Case
Contact
Scott Styles
Owner
Jessica Sells
Created
Jan 30, 2026
Work Orders from this Case (1)
WO-01340879 (current) Canceled
Preventive Maintenance • Scott R Roberts
Created: Jan 30, 2026
Behind Schedule - Needs Attention
Canceled • 198 days old
🚨
Primary Delay 86.0 days stuck in "05-Tech-Off-Site"
⏱️
Total Delay 27.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.9d / 1.0d SLA
Assigned
27.3d / 0.5d SLA
Scheduled
2.3d / 2.0d SLA
05-Tech-Off-Site
86.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Old/unnecessary WO. Customer switched service providers and doesn't require EMSAR's service. Cancelled 7/16 NatoshaB
⚠️ Problem Description
Inspection: Semi-Annual Equipment PM 107 pcs https://www.ebiotrack.com/inspection.php?iid=32768

Timeline

📞
Case Linked Jan 30, 12:00 AM
Case Number: 00563630
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 30, 9:17 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 30, 4:26 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 7h 8m
🚨 27.9 business days
🗓️
▶
2 Status: Scheduled Mar 11, 5:18 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-03-13T13:00:00.000+0000
⏳ 2.8 business days
📋
Status: 05-Tech-Off-Site by Ben Saur Mar 15, 2:23 PM
From: Scheduled
To: 05-Tech-Off-Site
Duration in Previous: 3d 21h
🚨 86.0 business days
🚫
Status: Canceled by Natosha Beierschmitt Jul 16, 4:21 PM
From: 05-Tech-Off-Site
To: Canceled
Duration in Previous: 123d 1h

Bottlenecks

Assigned
Duration: 27.3 business days (threshold: 4.0 business hours)
Exceeded by 26.8 business days
Scheduled
Duration: 2.3 business days (threshold: 2.0 business days)
Exceeded by 2.7 business hours

🔗 Related Artifacts

📞
Case 00563630
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Preventive Maintenance
Branch
MedPro
Technician
Scott R Roberts
Scheduled
N/A
Created
Jan 30, 9:17 AM
Invoice #
N/A

Details