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WO-01340882 ↗ ServiceMax

CareATC • Inspection • PSM

📍 Concord Community Schools — 59427 County Rd 13, Elkhart IN, 46517

Jan 30, 2026 → Mar 20, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (33 biz days late)
Active: 34 biz days
🕐 Clock stopped: Tech Off Site (Mar 20, 2026)
▶ Clock Running
Status: Created
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of ? biz days used
25d
▶ Clock Running
Status: Assigned
Jan 30 → Mar 9, 2026
25 business days (counted)
Running total: 25 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Mar 9 → Mar 20, 2026
9 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 20 → Mar 20, 2026
0 business days (counted)
Running total: 34 of ? biz days used
Created: Jan 30, 2026 Tech Off Site: Mar 20, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 30 → Jan 30 Created ▶ Running 0 0
Jan 30 → Jan 30 Ready for Scheduling ▶ Running 0 0
Jan 30 → Mar 9 Assigned ▶ Running 25 25
Mar 9 → Mar 20 Scheduled ▶ Running 9 34
Mar 20 → Mar 20 Tech On Site ▶ Running 0 34
Dispatch 0.0d
Coordinators 36.2d
Field Work 0.6d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
36.2 days
Over SLA
Field Work
0.6 days
Created: Jan 30, 2026 Due: Mar 31, 2026 Completed: Mar 20, 2026 (11 days early)
📅
35.0 days Total Age
⏱️
25.3d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
33.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00563631
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Inspection 25 pcs https://www.ebiotrack.com/inspection.php?iid=32770
Priority
Standard
Origin
Email
Reason
New Case
Contact
Purchasing Support
Owner
Jessica Sells
Created
Jan 30, 2026
Work Orders from this Case (1)
WO-01340882 (current) Invoiced
Inspection • Jon Kuehl
Created: Jan 30, 2026 • Closed: Mar 20, 2026
Completed with significant delays
Invoiced • 198 days old
🚨
Primary Delay 25.3 days stuck in "Assigned"
⏱️
Total Delay 33.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.9d / 1.0d SLA
Assigned
25.3d / 0.5d SLA
Scheduled
10.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Tech Off Site
0.4d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3-5-26 JK Called phone number supplied to schedule visit. Left voicemail. Also sent email as well.

🔧 Work Performed
Performed annual inspection.
🔍 Technician Findings
All units working upon arrival.
⚠️ Problem Description
Inspection: Annual Equipment Inspection No more than 10 pieces https://www.ebiotrack.com/inspection.php?iid=32770

Timeline

📞
Case Linked Jan 30, 12:00 AM
Case Number: 00563631
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 30, 9:27 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 30, 4:37 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 7h 9m
🚨 25.8 business days
🗓️
▶
2 Status: Scheduled Mar 9, 7:46 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jonathan Kuehl
Scheduled For: 2026-03-20T12:00:00.000+0000
⚠️ 9.0 business days
📅
Dispatch Scheduled by Jonathan Kuehl Mar 19, 9:28 AM
Scheduled For: 2026-03-20T19:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Jonathan Kuehl Mar 20, 10:33 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 11d 2h
🚗
Status: Tech Off Site by Jonathan Kuehl Mar 20, 11:47 AM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 1h 13m
✔️
Status: Completed by Jonathan Kuehl Mar 20, 3:19 PM
From: Tech Off Site
To: Completed
Duration in Previous: 3h 32m
⏱️
▶
2 6x Labor Added Mar 20, 3:29 PM
6x Labor Added → Status: Closed
🏁
Status: Closed by Jonathan Kuehl
From: Completed
To: Closed
Duration in Previous: 10m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Mar 23, 11:36 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-257253

Bottlenecks

Assigned
Duration: 25.3 business days (threshold: 4.0 business hours)
Exceeded by 24.8 business days
Scheduled
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours

🔗 Related Artifacts

📞
Case 00563631
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Jon Kuehl
Scheduled
Mar 20, 3:00 PM
Created
Jan 30, 9:27 AM
Invoice #
SM-257253

Work Details (6)

Name Type Status Qty Amount Date
WL-03153357 Labor Open 2.7166666666667 $0.00 Mar 20, 3:29 PM
WL-03153358 Labor Open 1.2333333333333 $1,063.00 Mar 20, 3:29 PM
WL-03153359 Labor Open 2.2166666666667 $0.00 Mar 20, 3:29 PM
WL-03153360 Travel Open 152 - Mar 20, 3:29 PM
WL-03153361 Travel Open 111 - Mar 20, 3:29 PM
WL-03153362 Expenses Open 1 $0.00 Mar 20, 3:29 PM

Details