Primary Delay19.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay24.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
19.0d / 1.0d SLA
Assigned
0.4d / 0.5d SLA
Scheduled
8.1d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.5d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
2-26 Mburris CB from POC Anabel to set appt for 3-9 12pm
2-26 Mburris email sent to POC looking for 3-9
1/30/26 SReich - Changed inspection name, was listed as an Initial Annual Inspection.
🔧Work Performed
Inspected up the 10 allowed units. Customer advised which 10 items they wanted inspected.
🔍Technician Findings
Arrived on site to perform Annual Equipment Electrical Safety Test And Calibration Service .
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
No more than 10
https://www.ebiotrack.com/inspection.php?iid=32771
📞
Call
Completed Feb 26, 2026
2-26 Mburris CB from POC Anabel to set appt for 3-9 12pm
📧
Email: EMSAR Request for service at County of Kings
Completed Feb 26, 2026
To: purchasingsupport@careatc.com
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at County of Kings
Body:
Hi Purchasing Support,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at County of Kings. We’d like to schedule the inspection to ensure everything is in compliance and functioning properly.
We currently have availability on 3-9 with an arrival window between 11am and 12:30pm. Please let us know if
📅
WO-01340884 - Inspection - DD: 03/31/2026 - Hanford - County of Kings
Mar 10, 2026 4:00pm – 6:00pm
Work Order: WO-01340884
Account: CareATC
Customer Case Number:
Location: County of Kings
Address: 330 Campus Dr, Bldg 5, Hanford, CA 93230
Manufacturer:
Model #:
Serial #:
Contact Name: Purchasing Support
Contact Phone: 918-947-6607
Contact Email: purchasingsupport@careatc.com
Due Date: 3/31/202
Timeline
📞
Case Linked Jan 30, 12:00 AM
Case Number:00563633
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Jan 30, 9:30 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨19.0 business days
👷
▶
2
Status: Assigned Feb 26, 2:33 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Michael Burris
Technician:Angel Rios
🗓️
▶
2
Status: Scheduled Feb 26, 5:52 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2026-03-09T20:00:00.000+0000
⏳2.8 business days
📅
Dispatch Scheduled by Michael BurrisMar 2, 12:39 PM
Scheduled For:2026-03-10T20:00:00.000+0000
⚠️7.0 business days
🔧
Status: Tech On Site by Angel RiosMar 10, 7:14 PM
From:Scheduled
To:Tech On Site
Duration in Previous:12d 0h
⏱️
4x Labor Added Mar 10, 9:03 PM
Type:Labor, Travel
Status:Open
Qty:2.75, 1.75, 153, 209
✔️
Status: Completed by Angel RiosMar 10, 9:14 PM
From:Tech On Site
To:Completed
Duration in Previous:1h 59m
⏱️
▶
2
Labor Added Mar 11, 12:59 AM
Labor Added → Status: Closed
🏁
Status: Closed by Angel Rios
From:Completed
To:Closed
Duration in Previous:3h 46m
📄
▶
2
Status: Ready to Bill Mar 11, 11:29 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳4.0 business days
🧾
Invoice Created Mar 16, 11:42 AM
Invoice Number:SM-256169
Bottlenecks
Ready for Scheduling
Duration: 19.0 business days (threshold: 1.0 business days)
Exceeded by 18.0 business days
Scheduled
Duration: 8.1 business days (threshold: 2.0 business days)